Pharmacy Assistant

Shoppers Drug Mart Inc.; Guelph; On-site; CAD 20,000 - 35,000; Full time

Job summary

Shoppers Drug Mart Inc. seeks a Pharmacy Assistant to support pharmacists in delivering high-quality pharmacy services. Responsibilities include managing customer interactions, assisting in prescription workflows, and maintaining pharmacy operations. Candidates require a High School Diploma; preferred qualification includes a Pharmacy Assistant diploma. The role offers flexible schedules and opportunities for growth within a community-oriented environment.

Benefits

Purchase discount program

Flexible and varied schedules

Competitive pay

Online learning through Academy

Qualifications

• High School Diploma required; Diploma from a Pharmacy Assistant credited course preferred.
• Previous Pharmacy Experience preferred.
• Effective organizational skills, ability to multi-task, strong attention to detail.

Responsibilities

• Assist with technical functions of dispensing prescriptions and customer service.
• Manage prescription workflow and data entry for new prescriptions.
• Adhere to all confidentiality and privacy requirements.

Skills

Communication Skills

Organizational Skills

Problem Solving Skills

Attention to Detail

Education

High School Diploma

Diploma from a Pharmacy Assistant credited course

Job description

Join to apply for the Pharmacy Assistant role at Shoppers Drug Mart .

Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.

Why this role is important?

This position focuses on a clinical role working side by side with the pharmacist. Key attributes would include excellent communication skills both in person and phone etiquette.

SUMMARY :

To assist with the technical functions of dispensing prescriptions, assist as appropriate in the delivery of pharmacy services and participate in the maintenance and operations of the Pharmacy as described by the Pharmacy Standards of Practice, and to provide superior, timely, and pleasant service to customers.

DUTIES & RESPONSIBILITIES :

• Customer Service
• Greet customer promptly and gather prescription information according to Standards
• Perform duties in priority according to Role assigned on Role Assignment Schedule
• Refer to the pharmacist all clinical inquiries
• Set realistic customer expectations as to wait times
• Locate and cash out prescriptions and any ancillary items
• Ensure customers requiring counseling are referred to the Pharmacist
• Maintain and control the cash register in the dispensary
• Adhere to all confidentiality and privacy requirements

Administration :

• Receive new and repeat prescription orders in accordance with Standard Operating Procedures
• Prepare and submit orders with the exception of controlled drugs and narcotics
• Adjudicate third party billing, online and manage manual Third-Party Accounts
• Answer telephone and refer to a pharmacist when necessary
• Manage incoming faxes according to Pharmacy Standards of Practice
• Assist pharmacist in coordinating call backs
• Accurately file completed documentation as per Pharmacy Standards of Practice

Prescription Workflow :

• Assist in prescription preparation to company's standards and professional services
• Data entry for new prescriptions, and managing refill request processing
• Select medications to fill prescriptions according to Pharmacy Standards of Practice
• Efficiently count or measure, package, and label prescriptions, as per Pharmacy Standards
• Accurately enter and maintain appropriate data within the applicable Pharmacy systems

Skills & Qualifications :

• High School Diploma
• Diploma from a Pharmacy Assistant credited course preferred
• Previous Pharmacy Experience preferred
• Effective organizational skills, ability to multi-task
• Problem Solving Skills
• Strong attention to detail

Why work in a Shoppers Drug Mart store?

Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied schedules, competitive pay and online learning through Academy.

Take ownership of your work and find more ways to care about your patients, co-workers, customers and community.

Associate Owners in the Shoppers Drug Mart network recognize Canada's diversity as an opportunity to better serve their communities, and strive to reflect the nation’s evolving diversity in the products they sell, the people they hire, and the culture they create in their stores. Accommodation is available upon request for applicants and colleagues with disabilities.

In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.