Pharmacist - Patient Contact Centre- Central Pharmacy Services

Loblaw Companies Limited; Mississauga; On-site; CAD 67,000 - 87,000; Full time

Benefits offered by this job

Purchase discount program

Competitive pay

Online learning through Academy

Job summary

Shoppers Drug Mart Inc. in Mississauga is seeking a Pharmacist for the Patient Contact Centre to support cognitive programs within Central Pharmacy Services.

The role involves data and clinical verification of prescriptions, patient counseling and collaboration with retail pharmacies. The position is day shift Sunday to Thursday, requires Ontario licensure, HealthWATCH experience, and a commitment to patient confidentiality and high ethical standards, with opportunities to contribute to program

Qualifications

• Licensed pharmacist in Ontario (Part A) and in good standing
• Experience with HealthWATCH system
• Exceptional written and verbal communication skills
• Strong emphasis on quality, attention to detail, and compliance/audit requirements
• Commitment to providing exceptional customer service

Responsibilities

• Support retail pharmacies with workflow including data and clinical verification of prescriptions
• Consult with patients regarding drug therapy and provide medication information
• Enter clinical and non-clinical information into application databases
• Maintain patient confidentiality in all interactions
• Ensure adherence to standard operating procedures and legal requirements
• Provide feedback to management on program operations and potential improvements
• Perform additional duties for CPS programs as needed

Skills

Excellent written and verbal comms

Patient counseling

Customer service orientation

Ethical standards

Tools

HealthWATCH system

Job description

Hiring Range / Échelle Salariale à L’embauche

$48.90 - $63.25 / 48,90$ - 63,25$ (per hour / de l’heure)

Location:

1685 Tech Avenue, Mississauga, Ontario, L4W 0A7 At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk‑in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day. With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, it’s a great place to work. We’re committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career and for all Canadians.

Why this role is important?

Basic Function

The Patient Contact Centre (PCC) Pharmacist will utilize their professional skills and communication abilities in support of our cognitive programs at Central Pharmacy Services (CPS)

Nature And Scope

In support of program operations, the Pharmacist will be required to work individually or in a team environment. Most programs will require supporting retail pharmacies with workflow, or communication with patients, and require strict adherence to program standard operating procedures.

This is Day Shift role - Sunday to Thursday

What You Will Do

• Successfully complete all required program trainings
• Convey a positive company image when communicating with patients or pharmacies and within the workplace at all times
• Support retail pharmacies with workflow including data and clinical verification of prescriptions via their pharmacy system
• Consult with patients regarding drug therapy, helping to provide medication information and resolve drug therapy problems through various communication modalities including chat and phone
• Entry of clinical and non-clinical information into application databases
• Achievement of specific quality goals related to adherence to standard operating procedures
• Provide leadership and support to team members and ensure adherence to program procedures and compliance with all legal requirements and standards of pharmacy practice
• Provide ongoing feedback to management regarding program operations and potential improvements to quality, efficiency, and overall program performance
• Maintains patient confidentiality in all interactions including handling of prescriptions, volume of voice, shredding of documents, and the attainment of patient consent
• Practice within legal requirements and ethical principles, and demonstrate professional integrity and acting to uphold professional standard of practice
• Perform additional duties including supporting additional CPS programs, such as central fill programs CPAK and Vial, based on workload and business needs

What You Will Need

• Insured and currently licensed with the Ontario College of Pharmacist (Part A), in good standing
• Experience with HealthWATCH system
• Exceptional written communication skills and verbal skills
• Strong quality orientation, attention to detail, and the ability to learn and adhere to compliance/audit requirements
• Maintains high ethical standards
• Commitment to providing exceptional customer service
• Qualified to counsel patients verbally and written in English
• Minimum of 2 years of experience as licensed, practicing pharmacist is preferred
• Flexible to work a variety of shifts including evenings and weekends

Why work at Shoppers Drug Mart?

Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand. Benefit from a purchase discount program, competitive pay and online learning through Academy. Take ownership of your work and find more ways to care about your work, co-workers, customers and community.

How You’ll Succeed

At Shoppers Drug Mart Inc., we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections. If that sounds like you, and you are open‑minded, responsive to change and up to the challenges provided in a fast‑paced retail environment, apply today.

Employment Type

Full time

Type Of Role

Regular

Shoppers Drug Mart Inc. recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available on request for applicants with disabilities in the recruitment and assessment process and when hired. In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.

A candidate’s experience and knowledge as well as the geographical region in which the position is located may be factored into the pay a candidate receives for this position. This posting is for an existing vacancy. The Company uses artificial intelligence for the purpose of screening, assessing and/or selecting applicants for this position. / L’expérience et les connaissances d’un candidat ainsi que la région géographique dans laquelle le poste est situé peuvent être prises en compte dans la rémunération qu’un candidat reçoit pour ce poste. Cette offre d’emploi concerne un poste vacant existant. L’entreprise utilise l’intelligence artificielle dans le but de filtrer, d’évaluer et/ou de sélectionner les candidats à ce poste.

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