Pharmacist Patient Contact Centre- Central Pharmacy Services

Shoppers Drug Mart; Mississauga; On-site; CAD 70,000 - 95,000; Full time

Benefits offered by this job

Purchase discount program

Online learning through Academy

Competitive pay

Job summary

Shoppers Drug Mart in Mississauga is seeking a PCC Pharmacist to support Central Pharmacy Services, assist retail pharmacies with workflow, and counsel patients on drug therapy. You will ensure data accuracy, maintain confidentiality, and adhere to program SOPs while upholding professional standards.

The role requires Ontario licensure, strong communication skills, and flexibility to support various CPS programs and shifts, including evenings and weekends.

Qualifications

• Licensed pharmacist with Ontario College of Pharmacists Part A in good standing.
• Minimum 2 years of experience as a practicing pharmacist preferred.
• Exceptional written and verbal communication skills are essential.
• Strong attention to detail and ability to adhere to compliance requirements.

Responsibilities

• Support program operations and workflow for CPS.
• Counsel patients on drug therapy and provide medication information.
• Enter clinical data into application databases."
• Maintain patient confidentiality in all interactions.
• Assist with additional CPS programs as needed.

Skills

Written communication

Verbal communication

Attention to detail

Customer service

Education

Licensed Pharmacist (Ontario)

Tools

HealthWATCH system

Job description

1685 Tech Avenue, Mississauga, Ontario, L4W 0A7

At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk‑in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day.

With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, it’s a great place to work. We’re committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career and for all Canadians.

Why this role is important?

Basic Function:

The Patient Contact Centre (PCC) Pharmacist will utilize their professional skills and communication abilities in support of our cognitive programs at Central Pharmacy Services (CPS)

Nature and Scope:

In support of program operations, the Pharmacist will be required to work individually or in a team environment. Most programs will require supporting retail pharmacies with workflow, or communication with patients, and require strict adherence to program standard operating procedures.

What you will do:

• Successfully complete all required program trainings
• Convey a positive company image when communicating with patients or pharmacies and within the workplace at all times
• Support retail pharmacies with workflow including data and clinical verification of prescriptions via their pharmacy system
• Consult with patients regarding drug therapy, helping to provide medication information and resolve drug therapy problems through various communication modalities including chat and phone
• Entry of clinical and non-clinical information into application databases
• Achievement of specific quality goals related to adherence to standard operating procedures
• Provide leadership and support to team members and ensure adherence to program procedures and compliance with all legal requirements and standards of pharmacy practice
• Provide ongoing feedback to management regarding program operations and potential improvements to quality, efficiency, and overall program performance
• Maintains patient confidentiality in all interactions including handling of prescriptions, volume of voice, shredding of documents, and the attainment of patient consent
• Practice within legal requirements and ethical principles, and demonstrate professional integrity and acting to uphold professional standard of practice
• Perform additional duties including supporting additional CPS programs, such as central fill programs CPAK and Vial, based on workload and business needs

What you will need:

• Insured and currently licensed with the Ontario College of Pharmacist (Part A), in good standing
• Experience with HealthWATCH system
• Exceptional written communication skills and verbal skills
• Strong quality orientation, attention to detail, and the ability to learn and adhere to compliance/audit requirements
• Maintains high ethical standards
• Commitment to providing exceptional customer service
• Qualified to counsel patients verbally and written in English
• Minimum of 2 years of experience as licensed, practicing pharmacist is preferred
• Flexible to work a variety of shifts including evenings and weekends

Why work at Shoppers Drug Mart?

Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand. Benefit from a purchase discount program, competitive pay and online learning through Academy.

Take ownership of your work and find more ways to care about your work, co‑workers, customers and community.

How You’ll Succeed:

At Shoppers Drug Mart Inc., we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections.

Employment Type:

Full time

Type of Role:

Regular

Shoppers Drug Mart Inc. recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.

In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.