Pharmacist - Patient Contact Centre

Loblaw Companies Limited; Mississauga; On-site; CAD 67,502 - 86,788; Full time

Job summary

Shoppers Drug Mart in Mississauga is seeking a Patient Contact Centre (PCC) Pharmacist to support cognitive programs at Central Pharmacy Services, assisting retail pharmacies with workflow and patient communication while upholding SOPs.

The role involves counseling patients on drug therapy, data entry into application databases, and ensuring compliance with legal and professional standards. Evening and weekend shifts may be required as part of a flexible schedule.

Qualifications

• Licensed pharmacist in good standing with the Ontario College of Pharmacists.
• Experience using HealthWATCH system is preferred.
• Strong written and verbal communication skills.

Responsibilities

• Complete all required program trainings.
• Communicate positively with patients, pharmacies and colleagues.
• Support retail pharmacies with workflow, data entry and prescription verification.
• Counsel patients on drug therapy and provide medication information.
• Enter clinical/non-clinical data into databases.
• Meet SOP adherence quality goals.
• Provide leadership and support to team members and ensure program compliance.
• Give feedback to management on operations and improvements.
• Maintain patient confidentiality.
• Work within legal and ethical standards.
• Support CPS programs such as CPAK and Vial as needed.

Skills

Ontario Pharmacist license

HealthWATCH system

Excellent communication

Customer service orientation

Data entry

Clinical verification

English proficiency

Flexibility to work shifts

Education

Licensed Pharmacist - Ontario

Tools

HealthWATCH

Job description

Location

1685 Tech Avenue, Mississauga, Ontario, L4W 0A7

Salary Range

$48.90 - $63.25 per hour

About Shoppers Drug Mart

We’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day. With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is a great place to work. We’re committed to building a talented team that champions collaboration, kindness and inclusivity.

Role Overview

The Patient Contact Centre (PCC) Pharmacist supports cognitive programs at Central Pharmacy Services. The role works individually or as part of a team to assist retail pharmacies with workflow, communication with patients, and strict adherence to standard operating procedures.

Responsibilities

• Complete all required program trainings.
• Communicate a positive company image with patients, pharmacies and colleagues.
• Support retail pharmacies with workflow, data entry and clinical verification of prescriptions.
• Consult patients regarding drug therapy, provide medication information and resolve drug therapy problems via chat and phone.
• Enter clinical and non‑clinical information into application databases.
• Achieve quality goals related to SOP adherence.
• Provide leadership and support to team members; ensure program compliance with legal and professional standards.
• Provide ongoing feedback to management on program operations and potential improvements.
• Maintain patient confidentiality in all interactions.
• Practice within legal requirements and ethical principles, demonstrating professional integrity.
• Support additional CPS programs such as central fill programs CPAK and Vial as needed.

Qualifications

• Insured and licensed with the Ontario College of Pharmacists (Part A), in good standing.
• Experience with HealthWATCH system.
• Excellent written and verbal communication skills.
• Strong quality orientation, attention to detail and ability to learn compliance/audit requirements.
• High ethical standards and commitment to exceptional customer service.
• Qualified to counsel patients verbally and in writing in English.
• Minimum of 2 years licensed practice experience preferred.
• Flexible to work a variety of shifts, including evenings and weekends.

Employment Details

Full time, Regular.

EEO Statement

Shoppers Drug Mart Inc. recognizes Canada’s diversity as a source of pride and strength and is committed to reflecting this in all aspects of its culture. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.

Application

Applications are accepted through Workday if Employee Self Service (ESS) is available. The position is for an existing vacancy and is open to all qualified applicants.