Join a locally owned and operated store to help deliver health, beauty, and convenience services in your community, keeping the customer at the center of everything you do.
Why this role is important?
Benefits:
- Sign-on Bonus
- Retention bonus
- Paid Vacation
- Health Benefit
- RRSP Contribution
Summary:
To manage the operations of the Pharmacy while on duty, including providing consultation to customers and healthcare providers, practicing to full scope in providing professional services, dispensing medication, and assisting in the maintenance of the dispensary.
Duties & Responsibilities:
- Pharmacy and Customer Service
- Acknowledge all customers approaching the Pharmacy
- Practice within federal/provincial, regulatory/legal requirements
- Ensure all privacy requirements are met, including customer confidentiality and consent management
- Provide counselling on prescriptions and over-the-counter products
- Practice to the full extent of your professional scope and capabilities
- Be clearly identifiable to the public
- Ensure accuracy and appropriateness of all prescriptions dispensed
- Communicate with other healthcare professionals within the circle of care to provide customer care
- Maintain all records required by legislation, standards of practice, and policy
Workflow and Inventory Management:
- Control access to the dispensary respecting inventory and patient confidentiality
- Review and maintain Workflow Queues daily
- Regular review of ‘will call’ bins per SOPs
- Review stock for expired inventory
- Oversee stock levels and medication orders from wholesalers
- Ensure compliance with regulations for controlled substances and report to authorities as required
Operations:
- Maintain an appropriate image at entry/pickup stations, counseling areas, and workstations
- Participate in financial reporting as needed
- Respond to store communications via the in-store web
- File incident reports for medication or privacy incidents involving customers or staff
Experience, Skills & Qualifications:
- Ability to think independently and make decisions
- Plan, coordinate, delegate, and coach colleagues
- Proven ability to drive business and support enterprise programs
- Commitment to exceptional customer service
- Strong customer relations skills and professionalism
- Problem-solving skills with action plan execution experience
- Personal computing skills and pharmacy system knowledge are assets
- Adherence to health and safety procedures
- Complete mandatory and ongoing training as required
Why work in a Shoppers Drug Mart store?
Each store has an Associate-Owner, providing the benefits of working for a local business with the support of a national brand. Enjoy discounts, flexible schedules, competitive pay, and online learning through Academy. Take ownership of your work and serve your community better. Our stores reflect Canada's diversity in products, staff, and culture. Accommodation is available upon request for applicants and colleagues with disabilities.
We believe in doing the right thing by complying with laws, which is part of our Code of Conduct, reinforcing customer and stakeholder expectations.