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Join a locally owned and operated store to help deliver health, beauty, and convenience services in your community, keeping the customer at the center of everything you do.
Why this role is important?
Summary:
To manage the operations of the Pharmacy while on duty, including providing consultation to customers and health care providers, practicing to full scope in providing professional services, dispensing medication, and assisting in the maintenance of the dispensary.
Duties & Responsibilities:
- Pharmacy and Customer Service
- Acknowledge all customers approaching the Pharmacy
- Practice within federal/provincial, regulatory/legal requirements
- Ensure all privacy requirements are met, including customer confidentiality and consent management
- Provide counselling on prescriptions, over-the-counter/behind-the-counter products
- Practice to full extent of expanded scope with Professional Services, within your capability
- Be clearly identifiable to the public
- Ensure accuracy and appropriateness of all prescriptions dispensed
- Communicate with other health care professionals within the circle of care to provide customer care
- Maintain all records required in accordance with legislation, standards of practice, and policy
Workflow and Inventory Management:
- Control access to the dispensary respecting inventory and patient confidentiality
- Review and maintain Workflow Queues daily
- Regular review of ‘will call’ bins, in accordance with established Standard Operating Procedures
- Review stock to identify expired inventory
- Oversee current stock levels and medication orders from wholesaler
- Ensure documentation and control of substances under the Controlled Drugs and Substances Act are met, including reporting to Health Canada and regulatory bodies
Operations:
- Ensure entry/pickup workstations, counselling/waiting areas, and work islands reflect an appropriate image of the Pharmacy
- Involvement with financial reports as appropriate
- Read and act on store communications on in-store web
- File incident reports for medication or privacy incidents involving customers or staff
Experience, Skills & Qualifications:
- Independent thinking and decision making skills
- Ability to plan, coordinate, delegate, and coach colleagues
- Proven ability to drive and build the business, lead by example, and support enterprise programs
- Exceptional customer service commitment
- Strong customer relations skills and professionalism
- Problem-solving skills with experience in action plan execution
- Knowledge of Pharmacy systems and strong personal computing skills is a plus
- Adherence to Health & Safety procedures for a safe work environment
- Completion of mandatory training and ongoing education as needed
Why work in a Shoppers Drug Mart store?
Each store has an Associate-Owner, providing the benefits of working for a local business with the support of a national brand. Benefits include purchase discounts, flexible schedules, competitive pay, and online learning through Academy. Take ownership of your work and contribute to your community.
Our diverse team reflects Canada’s evolving diversity, and we are committed to inclusivity. Accommodation is available upon request for applicants and colleagues with disabilities.
Compensation:
Hiring Range: $50.00 - $55.00 per hour. Compensation may vary based on experience, knowledge, and location.
Additional Details:
- Seniority level: Entry level
- Employment type: Full-time
- Job function: Health Care Provider
- Industries: Retail