PetCare Retail Associate - Meaningful Pet Moments

PetSmart; Mississauga; On-site; CAD 20,664 - 27,552; Full time

Benefits offered by this job

Paid Weekly

Health & Wellness Benefits

Group Registered Retirement Plan (RRSP) with company match

Paid Time off for full-time associates

Associate discounts

Tuition Assistance

Career pathing

Development opportunities

Job summary

A leading pet retail company in Mississauga is seeking a Retail Sales Associate to provide exceptional experiences for pet parents and their pets. You will be responsible for maintaining store cleanliness, supporting pet healthcare, and engaging with customers both in-store and online. The ideal candidate must possess strong communication skills, flexibility in schedule, and the ability to handle pressure. This role offers a chance to make a meaningful impact every day while working in a supportive team environment.

Qualifications

• Strong written and verbal communication skills.
• Flexibility in schedule, able to work evenings, weekends, and holidays as needed.
• Ability to react under pressure and maintain composure.

Responsibilities

• Responsible for the pet parent experience and outcomes conducted in person, over the phone, at the sales register and online.
• Greets pet parents and answers their questions throughout the store.
• Prepares online orders for pick-up in store and ensures a smooth, positive, pick-up experience.
• Responsible for the pet healthcare of store owned pets.
• Maintains total store cleanliness standards.
• Supports the store with weekly price changes and monthly promotional pricing.
• Stages and sorts new product to match sales floor planners.
• Faces, fills, and recovers products to meet sales floor standards.
• Recommends, informs, and sells merchandise, services and live pets.
• Administers store owned pet medications as directed by veterinarian.
• Promotes special events such as adoption weekends.
• Ensures a safe environment for our associates, pets, and pet parents.
• Responsible for taking immediate action when a sick/injured pet is identified in the store.
• Assists and works in various areas throughout the store as required.
• Participates in our culture of Belonging and Recognition.
• Follows all Company Policies and Procedures.

Skills

Strong written and verbal communication skills

Flexibility in schedule

Ability to react under pressure

Job description

A leading pet retail company in Mississauga is seeking a Retail Sales Associate to provide exceptional experiences for pet parents and their pets. You will be responsible for maintaining store cleanliness, supporting pet healthcare, and engaging with customers both in-store and online. The ideal candidate must possess strong communication skills, flexibility in schedule, and the ability to handle pressure. This role offers a chance to make a meaningful impact every day while working in a supportive team environment.