Pet Trainer

PetSmart; Campbell River; On-site; CAD 38,000 - 52,000; Full time

Benefits offered by this job

Health benefits: medical, dental, vision

Retirement Plan

Tuition assistance

Associate discounts

Paid time off

Career pathing

Development opportunities

Job summary

A leading pet care company in Campbell River seeks a Pet Trainer to engage pet parents and deliver training services. The role requires strong communication skills, retail experience, and flexibility in scheduling. Duties include selling training classes, maintaining a clean environment, and ensuring pet safety. Join a team dedicated to providing excellent care and service to pets and their owners.

Qualifications

• 1–2 years of retail experience in a customer-focused environment.
• Ability to react under pressure and maintain composure.
• Flexibility in schedule, able to work evenings, weekends, and holidays.
• Ability to react under pressure and maintain composure.
• Flexibility in schedule, able to work evenings, weekends, and holidays as needed.
• Strong organizational skills and attention to detail.
• Strong written and verbal communication skills.

Responsibilities

• Engage with pet parents and provide training services.
• Sell training classes and educate about benefits of pet training.
• Maintain cleanliness and ensure a safe environment for pets.
• Maintain paperwork related to pet training.
• Educate teammates and act as subject matter expert for location.
• Schedule training classes as per company expectations.

Skills

Customer service

Organization

Communication

Flexible schedule

Organizational skills

Verbal/written communication

Education

Accredited PetSmart Training Instructor Course

Tools

Computer applications

Job description

Pet Trainer – PetSmart Campbell River, British Columbia, Canada

PetSmart is looking for a Pet Trainer to join our team in Campbell River. The role involves engaging with pet parents and their pets, delivering training services, and embodying PetSmart’s mission to do anything for pets and everything for you.

About Life at PetSmart

At PetSmart, we’re more than just a company obsessed with pets; we’re obsessed with our people too. Our values are rooted in unconditional love—a lesson we learn from our pets—and staying united together. We believe happy and healthy associates provide the best possible care for furry, scaled, and feathered friends while enjoying a work experience that celebrates them as their authentic selves.

Benefits That Benefit You

• Paid weekly
• Health benefits: medical, dental, vision
• Retirement Plan
• Tuition assistance
• Associate discounts and perks
• Paid time off for full‑time associates
• Career pathing
• Development opportunities

Job Summary

PetSmart’s Pet Training Instructor engages with pet parents and their pets to provide positive experiences while upholding the company’s vision, mission, values, and strategy. The instructor actively seeks out pets and pet parents to educate them on the benefits of pet training and delivers pet training services in accordance with PetSmart’s curriculum.

Essential Responsibilities

• Responsible for pet parent experience and outcomes conducted over the telephone, in person, or online, and responding to pet parent concerns.
• Actively sell training classes in store, over the phone, and online.
• Educate pet parents about the benefits of our entire pet training curriculum.
• Maintain all paperwork related to pet training.
• Educate fellow associates and act as the subject matter expert for their location on the benefits of pet training.
• Schedule training classes as outlined by the Company expectations.
• Responsible for creating a safe environment for the people and pets in their classes and surrounding areas of the store.
• Ensure the pet training area and surrounding areas are clean and presentable.
• Recognize associates for their contributions to selling pet training.
• Responsible for taking immediate action when a sick or injured pet is identified in the store; transport to the vet as needed.
• Recommend, inform and sell merchandise and services.
• Assist and work in other departments as required. Other duties may be assigned.
• Participate in our culture of belonging and recognition.
• Follow all Company Policies and Procedures.

Qualifications

• 1–2 years of retail experience in a customer‑focused environment.
• Accredited in PetSmart Training Instructor Course.
• Proficiency in computer applications.
• Ability to react under pressure and maintain composure.
• Flexibility in schedule, able to work evenings, weekends, and holidays as needed.
• Strong organizational skills and attention to detail.
• Strong written and verbal communication skills.

Physical Demands and Work Environment

• Stand, walk, climb a ladder, and use hands to handle, feel, hold, write, etc. Frequently reach with hands and arms: stoop, kneel, crouch, talk and hear. Specific vision abilities required include depth perception.
• Frequently lift and/or move up to 50 pounds and occasionally team‑lift and/or move more than 100 pounds.
• Occasionally exposed to moving mechanical parts and a wet environment with an abundance of pet hair. Noise level is moderate in the work environment; high levels of noise may occur at times. Exposure to live animals and their handling is common.

Do What You Love

Join us for a chance to make a meaningful impact every day. Whether it’s helping a customer choose their first fish, celebrating a pet’s birthday, or seeing the smile on a pet parent’s face after a fresh groom—you’ll create moments that matter. At PetSmart, we cherish diversity and the unique perspectives of our 50,000 associates, all united by a passion for pets.

Disclaimer & Application Notice

This listing is not an indication that the position is currently open or available. We are continually looking to build a strong network of talented candidates to join our organization and are always accepting applications. Feel free to contact your local PetSmart store to check on which roles they are actively hiring for.

Exact rate of pay will be based on relevant experience level, training, skills or knowledge and store location. In no instance will PetSmart pay less than the local minimum wage. This position is also eligible for benefits as described at https://benefits.petsmart.com/ca/.

PetSmart provides an equal opportunity for all associates and job applicants without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other legally protected characteristics. We offer reasonable accommodations to applicants with disabilities throughout our application process, upon request and as required by law.

Senior­ity Level

Not Applicable

Employment Type

Full‑time

Job Function

Management and Manufacturing

Industries

Retail