Pet Trainer

PetSmart; Kamloops; On-site; CAD 40,000 - 55,000; Full time

Benefits offered by this job

Paid weekly

Health benefits: medical, dental, vision

Retirement Plan

Tuition assistance

Associate discounts

Job summary

A leading pet care retailer in Kamloops is looking for a Pet Training Instructor responsible for engaging pet parents and providing high-quality training experiences. This role involves selling classes, maintaining paperwork, and ensuring a safe environment for pets and people. Candidates should have retail experience, be accredited in the PetSmart Training Instructor Course, and possess strong communication skills.

Qualifications

• 1–2 years of retail experience in a customer-focused environment.
• Flexibility in schedule, able to work evenings, weekends, and holidays as needed.
• Ability to react under pressure and maintain composure.

Responsibilities

• Provide pet parent experience and outcomes over various platforms.
• Actively sell training classes in store, over the phone, and online.
• Maintain all paperwork related to pet training.

Skills

Retail customer service experience

Proficiency in computer applications

Strong organizational skills

Strong communication skills

Education

Accredited in PetSmart Training Instructor Course

Job description

PetSmart’s Pet Training Instructor (Pet Trainer) is responsible for engaging with pet parents and their pets while providing positive experiences and upholding the company’s vision, mission, values, and strategy. They will actively seek out pets and pet parents to educate them on the benefits of pet training and provide services in accordance with PetSmart’s curriculum.

Benefits That Benefit You

• Paid weekly
• Health benefits: medical, dental, vision
• Retirement Plan
• Tuition assistance
• Associate discounts and perks
• Paid time off for full‑time associates
• Career pathing
• Development opportunities

Essential Responsibilities

• Provide pet parent experience and outcomes conducted over the telephone, in person, or online, and respond to pet parent concerns.
• Actively sell training classes in store, over the phone, and online.
• Educate pet parents about the benefits of our entire pet training curriculum.
• Maintain all paperwork related to pet training.
• Educate fellow associates and act as the subject matter expert on the benefits of pet training.
• Schedule training classes as outlined by the Company expectations.
• Create a safe environment for people and pets in their classes and surrounding areas of the store.
• Ensure the pet training area and surrounding areas are clean and presentable.
• Recognize associates for their contributions to selling pet training.
• Take immediate action when a sick or injured pet is identified in the store; transport to the vet as needed.
• Recommend, inform, and sell merchandise and services.
• Assist and work in other departments as required; other duties may be assigned.
• Participate in our culture of Belonging and Recognition.
• Follow all Company Policies and Procedures.

Qualifications

• 1–2 years of retail experience in a customer‑focused environment.
• Accredited in PetSmart Training Instructor Course.
• Proficiency in computer applications.
• Ability to react under pressure and maintain composure.
• Flexibility in schedule, able to work evenings, weekends, and holidays as needed.
• Strong organizational skills and attention to detail.
• Strong written and verbal communication skills.

Physical Demands and Work Environment

• Stand, walk, climb ladders, and use hands to handle, feel, hold, write, etc.; frequently reach with hands and arms: stoop, kneel, crouch, talk, and hear. Specific vision abilities required: depth perception. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Frequently lift and/or move up to 50 pounds and occasionally team lift and/or move more than 100 pounds.
• Occasionally exposed to moving mechanical parts and a wet environment with an abundance of pet hair. Noise level is moderate, but may be exposed to high levels at times. Exposure to live animals and their handling is common.

Do What You Love

Join us for a chance to make a meaningful impact every day. Whether helping a customer choose their first fish, celebrating a pet’s birthday, or seeing the smile on a pet parent’s face after a fresh groom—you’ll create moments that matter. At PetSmart, we cherish diversity and the unique perspectives of our 50,000 associates, united by a passion for pets.

PetSmart provides an equal opportunity for all associates and job applicants without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other legally protected characteristics. We offer reasonable accommodations to applicants with disabilities throughout our application process, upon request and as required by law.

Location: Kamloops, British Columbia, Canada