Pet Trainer

PetSmart Store Support Group, Inc.; Burnaby; On-site; CAD 35,000 - 55,000; Full time

Job summary

Join a dynamic team at a leading pet care provider, where you'll engage with pet parents and their furry friends as a Pet Training Instructor. This role is perfect for those who are passionate about pets and enjoy educating others on the benefits of pet training. You'll be responsible for creating positive experiences, selling training classes, and ensuring the safety and cleanliness of the training environment. With a commitment to unconditional love and a supportive culture, this is an opportunity to make a meaningful impact every day. If you thrive in a customer-focused environment and have a love for pets, this position is for you!

Benefits

Health benefits: medical, dental, vision

401k

Tuition assistance

Associate discounts and perks

Paid time off for fulltime associates

Career pathing

Development opportunities

Qualifications

• 1-2 years of retail experience in a customer-focused environment.
• Accredited in PetSmart Training Instructor Course required.

Responsibilities

• Engage with pet parents and educate them on pet training benefits.
• Sell training classes and maintain all related paperwork.
• Create a safe environment for pets and their owners.

Skills

Customer Service

Pet Training

Communication Skills

Organizational Skills

Computer Proficiency

Education

Accredited in PetSmart Training Instructor Course

Job description

PetSmart does Anything for Pets and Everything for You – JOIN OUR TEAM!

Pet Trainer

About Life at PetSmart

At PetSmart, we’re more than just a company obsessed with pets; we’re obsessed with our people too. Our values are rooted in unconditional love—a lesson we learn from our pets—and staying united together. We believe when our associates are happy and healthy, they can provide the best possible care for our furry, scaled, and feathery friends while enjoying a work experience that celebrates them as their authentic selves.

Benefits that benefit you

• Paid weekly
• Health benefits: medical, dental, vision
• 401k
• Tuition assistance
• Associate discounts and perks
• Paid time off for fulltime associates
• Career pathing
• Development opportunities

JOB SUMMARY

PetSmart’s Pet Training Instructor is responsible for engaging with pet parents and their pets while providing positive experiences and upholding the company’s vision, mission, values, and strategy. They will actively seek out pets and pet parents to educate them on the benefits of pet training and will deliver pet training services in accordance with PetSmart’s curriculum.

ESSENTIAL RESPONSIBILITIES

Job responsibilities include, but are not limited to, the following and may vary depending on store characteristics and needs:

• Responsible for pet parent experience and outcomes conducted over the telephone, in person or online, and responding to pet parent concerns.
• Actively sell training classes in store, over the phone and online.
• Educates pet parents about the benefits of our entire pet training curriculum.
• Maintains all paperwork related to pet training.
• Educates fellow associates and acts as the subject matter expert for their location on the benefits of pet training.
• Schedules training classes as outlined by the Company expectations.
• Responsible for creating a safe environment for the people and pets in their classes and surrounding areas of the store.
• Ensures the pet training area and surrounding areas are clean and presentable.
• Recognize associates for their contributions to selling pet training.
• Responsible for taking immediate action when a sick/injured pet is identified in the store; transport to the vet as needed.
• Recommends, informs and sells merchandise and services.
• Assists and works in other departments as required. Other duties may be assigned.
• Participates in our culture of Belonging and Recognition.
• Follows all Company Policies and Procedures.

QUALIFICATIONS

• 1-2 years of retail experience in a customer-focused environment.
• Accredited in PetSmart Training Instructor Course.
• Proficiency in computer applications.
• Ability to react under pressure and maintain composure.
• Flexibility in schedule, able to work evenings, weekends, and holidays as needed.
• Strong organizational skills and attention to detail.
• Strong written and verbal communication skills.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

• Associate required to stand, walk, climb a ladder, and use hands to handle, feel, hold, write, etc. The associate frequently is required to reach with hands and arms: stoop, kneel, crouch, talk and hear. Specific vision abilities required by this job include depth perception. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Associate must frequently lift and/or move up to 50 pounds and occasionally team lift and/or move more than 100 pounds. Specific vision abilities required by this job include depth perception.
• While performing this job, the associate is occasionally exposed to moving mechanical parts and a wet environment with an abundance of pet hair. The noise level is moderate in the work environment; however, associates may be exposed to high levels of noise at times. Exposure to live animals and their handling is common.

Do what you love

Join us for a chance to make a meaningful impact every day. Whether it's helping a customer choose their first fish, celebrating a pet's birthday, or seeing the smile on a pet parent’s face after a fresh groom—you'll create moments that matter. At PetSmart, we cherish diversity and the unique perspectives of our 50,000 associates, all united by a passion for pets.

We’re delighted you’re interested in joining our pack and helping us in our commitment to doing Anything for Pets, and the people who love them. We're excited to hear your story and learn more about you! Apply Now!

This job summary is intended to describe the general nature and level of work associates/leaders assigned to this job perform. It is not intended to include all duties and responsibilities. You will be provided a copy of a job description for the actual position you are hired in to.

Exact rate of pay will be based on relevant experience level, training, skills or knowledge and store location. In no instance will PetSmart pay less than the local minimum wage. This position is also eligible for benefits as described at https://benefits.petsmart.com/ca/

PetSmart provides an equal opportunity for all associates and job applicants without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other legally protected characteristics. We offer reasonable accommodations to applicants with disabilities throughout our application process, upon request and as required by law.