Pet Care and Boarding Manager

Holidaybarn; Mountain Road; On-site; CAD 40,000 - 80,000; Full time

Job summary

An established industry player in pet care is on the lookout for a passionate and dedicated Pet Care and Boarding Manager. This role is perfect for those who love working hands-on with pets and thrive in a fast-paced environment. You will lead a team, ensuring the highest standards of care for our furry guests while also managing operations and staff. With over 50 years of experience, this organization values teamwork and employee development, offering a supportive workplace where you can truly make a difference in the lives of pets and their families. If you have a knack for leadership and a love for animals, this is the role for you!

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Long-term Disability Insurance

Pet Benefits

Generous Paid Time Off

Qualifications

• 3-5 years of management experience with strong leadership skills.
• 2 years of experience in the animal care field required.

Responsibilities

• Oversee pet care and boarding operations and manage staff schedules.
• Ensure pet welfare and safety while providing excellent customer service.

Skills

Leadership

Supervisory Skills

Interpersonal Skills

Organizational Skills

Time Management

Communication Skills

Education

Management Experience

Experience in Animal Care

Job description

We are looking for a highly motivated leader and responsible pet lover to work with our Pet Care and Boarding pack as the Pet Care and Boarding Manager at our Glen Allen resort. The Pet Care and Boarding Manager reports directly to the Facility Manager and works collaboratively with the Holiday Barn leadership pack. They are accountable for achieving short- and long-term department and company metrics, goals, and objectives through supporting the mission, culture, and values of Holiday Barn. The Pet Care and Boarding Manager is a dedicated, enthusiastic, and encouraging leader who assists our pack, customers, and pet visitors to achieve the highest level of satisfaction.

Holiday Barn Pet Resorts has over 50 years of experience in pet care enrichment with two locations in Richmond, Virginia - Glen Allen and Midlothian by 'Creating Joy in the Lives of Pets & Their Families.'

A Pet Care and Boarding Manager for Holiday Barn Pet Resorts is responsible for:

• Accountability for pet welfare
• Oversee the selection, supervision, training, and development of Pet Care pack to maximize our level of service to guests, ensuring all Holiday Barn pet care SOPs are properly executed. Must be able to encourage and foster teamwork, provide timely feedback, and identify areas for improvement, coach, and/or terminate when necessary.
• Act as a "Pack" leader and communicate effectively with all teams.
• Manage pet care and boarding pack by creating schedules, communicating staffing needs, and managing labor costs.
• Monitor and respond to the needs of pet guests to ensure their safety, security, and health.
• Develop and implement ideas to improve pet care and boarding operations.
• Manage staff needs among other teams as business trends require, such as grooming, customer experience, or dog day care.
• Support other teams as needed in absence of their manager and/or supervisor.
• Provide clear, realistic expectations and constructive feedback to staff regarding work performance. Must be able to conduct department meetings and deliver scheduled performance evaluations and reviews.
• Handle customer concerns and opportunities in a professional manner.
• Understand all facility operations to keep the resort running efficiently and safely for our pets, customers, and employees.
• Ensure safety of all employees by conducting safety training, enforcing safe-handling rules, and complying with all safety-related policies.

Some job requirements:

• At least three-five years of management experience with outstanding abilities in strong leadership and supervisory skills. Experience managing a large team is a plus!
• At least two years of related work experience in the animal care field (vet assistant, kennel management, etc.)
• Interest in a hands-on position that requires assisting all departments as needed.
• Strong interpersonal, communicational, and motivational skills
• Ability to multi-task with strong organizational and time management skills
• Ability to work in a fast paced, physically demanding environment. The Manager must be able to lift pets up to 50 lbs. Holiday Barn Pet Resorts are active places to work. Our work environment is typified as a moderately physical workplace. Responsibilities include heavy lifting, handling energetic pets, repetitive arm motions, long periods of standing, body-bumping, loud noises, health conscientious cleaning, and LOTS of cat and dog interactions!
• We are a resort, which means we're busiest on weekends and holidays. Candidates must be willing to work weekends and major holidays.
• A valid driver's license.

Want to work hands-on with cats and dogs? Apply today! Full-time employees are eligible to access company-sponsored medical, dental and vision insurance, company-paid life and long-term disability insurance, pet benefits, and generous paid time off.

Holiday Barn is a drug free workplace.

Holiday Barn is an equal opportunity employer.