Personalized Internet Assessor - Persian (CA)

TELUS International; Outaouais; On-site; CAD 125,000 - 140,000; Full time

Benefits offered by this job

Health & Dental

Health Spending Account

Short-Term Disability

Employee Assistance Program

Telemedicine

Gym membership discounts

Profit sharing

Perkoplis perks

Job summary

ADGA is seeking an experienced Senior Technical Writer to support a Department of National Defence initiative within the National Capital Region. The successful candidate will plan, develop, review, and maintain a wide range of technical documentation for complex projects and systems, including user manuals, help text, requirements documentation, and web content.

The role requires strong collaboration with developers, SMEs and stakeholders, and a proven ability to translate complex technical

Qualifications

• 10+ years as a Technical Writer at senior level.
• Experience producing user manuals, requirements docs, web content and technical docs.
• Ability to translate complex technical information into clear content.
• Experience supporting multiple complex projects through lifecycle.
• Strong writing, editing, research and communication skills.

Responsibilities

• Document and maintain user manuals, help text, requirements documentation and technical content.
• Review documentation standards for completeness, quality and accuracy.
• Develop plans to meet project and stakeholder needs.
• Gather information from developers and SMEs about features and capabilities.
• Assess audiences and define document purpose and scope.

Skills

Technical writing

Documentation planning

Reviewing standards

Information gathering

Audience analysis

Editing and formatting

Collaboration

Attention to detail

Job description

ADGA is seeking an experienced Senior Technical Writer to support a Department of National Defence initiative within the National Capital Region. The successful candidate will be responsible for planning, developing, reviewing, and maintaining a wide range of technical documentation for complex projects and systems. This includes user manuals, help text, requirements documentation, technical documentation, web content, and other project-related materials.

CA$125,000.00–CA$140,000.00 yearly

Full-time

Key Responsibilities

• Document and maintain help text, user manuals, requirements documentation, technical documentation, web content, and other project-related materials.
• Review documentation standards and assess existing project documentation for completeness, quality, consistency, and accuracy.
• Determine documentation requirements and develop plans and approaches to meet project and stakeholder needs.
• Gather and validate information regarding system features, functionality, and technical capabilities from developers and subject matter experts.
• Assess the intended audience for documentation and develop statements of purpose and scope for required documentation.
• Develop document structures, including tables of contents, and write, edit, and organize technical content.
• Verify the accuracy of technical information through direct use and review of the systems, products, or materials being documented.
• Prepare or coordinate the preparation of illustrations, diagrams, photographs, and other visual materials required to support documentation.
• Design and format documentation to ensure clarity, usability, consistency, and adherence to established standards.
• Coordinate document reviews and gather feedback from technical and project stakeholders.
• Update and revise documentation based on approved stakeholder feedback.
• Prepare and deliver final versions of technical documentation.
• Prepare summaries of technical documentation reviewed during project information-gathering activities.
• Develop statements of purpose and scope for projects or requirements as identified by project leadership.
• Collaborate closely with technical teams, developers, subject matter experts, and stakeholders to ensure documentation accurately reflects technical and business requirements.

Qualifications

• A minimum of 10 years of demonstrated experience as a Technical Writer performing responsibilities consistent with a senior-level technical writing role.
• A minimum of 10 years of direct experience performing technical writing activities related to the key responsibilities outlined above.
• Demonstrated experience performing at least seven of the following activities:
  • Developing technical documentation, user manuals, help text, requirements documentation, or web content.
  • Reviewing documentation standards and existing documentation.
  • Identifying documentation requirements and developing documentation plans.
  • Gathering technical information from developers and subject matter experts.
  • Assessing documentation audiences and defining document purpose and scope.
  • Developing document structures and writing or editing technical content.
  • Validating technical information through direct use or testing of documented systems or materials.
  • Coordinating the development of illustrations, diagrams, photographs, or other visual documentation.
  • Designing and formatting technical documentation.
  • Coordinating stakeholder reviews and incorporating feedback.
  • Preparing final versions of technical documentation.
• Demonstrated experience supporting multiple complex projects and developing documentation throughout the project lifecycle.
• Strong ability to translate complex technical information into clear, concise, and audience-appropriate content.
• Excellent writing, editing, research, and communication skills.
• Strong attention to detail and commitment to accuracy and quality.
• Experience working collaboratively with technical teams, developers, subject matter experts, and project stakeholders.
• Ability to manage multiple documentation deliverables and competing priorities.

Additional Information

• Must currently hold or be eligible to obtain and maintain a Reliability Status/Secret (Level II) Canadian Federal Government Security clearance and other clearances if or as required. Other clearances can include VCR’s and Controlled Goods clearances.
  • If you do not currently hold the required security clearance ADGA can initiate the clearance process on your behalf; however, you will not be eligible for hire until the clearance has been successfully obtained.
• The posted salary reflects an employee compensation model; consultant rates will be adjusted accordingly. We will consider candidates for either employment or consultant arrangements. Consultants will be required to hold a Controlled Goods clearance and Insurance.

Accommodations

We are happy to work with you to meet your needs. Please let us know if you require accommodations during any stage of the application or interview process.

*Our recruitment systems include artificial intelligence‑enabled tools; however, AI is not used to screen, evaluate, or make decisions about applicants for this role.

*Unless otherwise stated, all job postings reflect a current vacancy at the time of publication.

Work-Life Balance

We strongly support a healthy and productive work‑life balance. This starts with a flexible approach to work, and policies designed to support employees through their day‑to‑day routines and major life events. For example, we offer a Maternity/Parental Top‑Up (up to 52 weeks) and a Reservist Leave Top‑Up (up to 180 days).

Belong@ADGA

ADGA continuously strives to integrate advanced Diversity, Equity & Inclusion (DEI) approaches and practices into our work culture. Our employee‑based DEI Committee explores activities and invites discussions that foster an environment where all employees feel valued, respected, and heard.

Compensation

Above and beyond our commitment to offer a competitive base salary, ADGA has a company‑wide profit‑sharing plan for all full‑time and part‑time employees.

Comprehensive Benefits and Total Rewards

We offer a comprehensive benefit program, providing employees with the choice between base or enhanced plans. Depending on the plan, ADGA pays for Health & Dental, a Health Spending Account, Short‑Term Disability, an Employee Assistance Program, and a Telemedicine service. Also offered: discounts on gym memberships, 5,000+ perks through Perkoplis, a Deferred Profit Sharing Plan, and access to a wide range of other employee‑centric services and savings programs.