Personal Support Worker

City of Ottawa / Ville d’Ottawa; Ottawa; On-site; CAD 30,000 - 60,000; Full time

Job summary

The City of Ottawa is seeking a Personal Support Worker for Casual Positions in Long Term Care Services. Responsibilities include supporting resident needs, implementing care plans, and ensuring a safe, therapeutic environment. Candidates must have a PSW certificate and demonstrate respect and care for residents in a supportive role.

Qualifications

• Completion of a PSW certificate program with clinical practicum hours.
• Experience in a geriatric or long-term care setting preferred.
• Combined class and practical experience of 600 hours.

Responsibilities

• Support total resident care according to a Resident Care Plan.
• Ensure residents' optimal functioning and well-being.
• Implement safety procedures in a long-term care environment.

Skills

Communication with cognitively impaired residents

Teamwork

Respectful and caring attitude

Organizational skills

Time management

Interpersonal skills

Education

Personal Support Worker (PSW) certificate

Job description

Requisition ID: 15057

Department: Community & Social Services Dept.

Service: Long Term Care Services

Employment Type: Casual Positions

Affiliation: CUPE 503 Inside/Outside

Salary Information: $29.742- $34.797per hour (2024 rates of pay)

Location: Various Locations

City: Ottawa, ON

Job Category: Long term Care

Application Close: 28/07/2025

Job Summary

Resident Care is responsible for the planning, coordinated development, management and implementation of long term care home nursing and personal care activities, programs, services and initiatives to the residents of a municipal long term care facility.

You are responsible for supporting total resident care, according to a Resident Care Plan, ensuring residents' optimal functioning and well-being in a supportive, therapeutic environment, with an emphasis on resident safety and engagement.

Education And Experience

Completion of a Personal Support Worker (PSW) certificate program* which meets the standards established in the Fixing Long-Term Care Act.

Clinical Practicum hours within the Personal Support Worker program consist of a minimum of one hundred and forty (140) hours, as practical experience, preferably with clinic experience in a geriatric or long term care setting.

Combined class and practical experience must be 600 hours in duration.

KNOWLEDGE

• Resident hygiene, optimal functioning, well-being, feeding, elimination
• Health Care Aide routines and practices in a long-term care setting
• Infection prevention and control guidelines
• Transfer and positioning techniques of residents
• Rehabilitation and palliative care approaches
• Knowledge of applicable health and safety legislation, including the rights and duties of workers
  
  
  
  

Competencies, Skills And Abilities

• Effective team member
• Respectful and caring to residents
• Communicate with cognitively impaired residents, and their families
• Organize and prioritize workload
• Manage time effectively
• Follow resident care plan and carry out activities as directed
• Report resident needs through observation of physical and mental condition/behaviour
• Follow safety procedures to maintain a safe and clean environment
• Transfer and positioning techniques of persons requiring long-term care
• Good interpersonal and communications skills
• Meets the physical demands of the job
• Self-motivated
• Displays a positive attitude towards older persons
• Demonstrates respect for resident choice, privacy and confidentiality
• Communicate respectfully with residents, families, colleagues and staff
• Reliable, punctual, flexible, adaptable, tactful
  
  
  
  

What You Need To Know

• Language Requirement: Various language requirements, locations may require English only, French only OR Bilingual competencies. Some positions require English oral, reading, and writing. Some positions required French oral, reading and writing.
• Police Record Check: The successful candidate will be required to complete a Vulnerable Sector Check with the Police Services detachment in their jurisdiction to the City of Ottawa’s satisfaction.; Note: Under the age of 18, requires a Criminal Record and Judicial Matters check in place of the Vulnerable Sector Check.; Police record checks completed by a third-party company will not be accepted.
• You may initially be paid 95% of your starting rate of pay, in accordance with the collective agreement.
• Please save a copy of the job poster. Once the closing date has passed, it will no longer be available.
  
  
  
  

We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted.

The City of Ottawa promotes the principles of diversity and inclusion and adheres to the tenets of the Canadian Human Rights Act and the Ontario Human Rights Code. We encourage applications from members of Indigenous, Black and other racialized communities, persons with disabilities, women and non-binary persons, persons of all ethnic origins, religions, sexual orientations, classes, gender identities and expressions.

Candidates are encouraged to self-identify as a member of one or more designated employment equity groups in the self-identification questionnaire.

The City of Ottawa provides accommodation during all parts of the hiring process, upon request, to applicants with disabilities. If contacted to proceed to the selection process, please advise us if you require any accommodation.

Accessible formats and communication supports are available upon request. Please contact the HR Service Centre (email: [e-mail]) at 613-580-2424, extension 47411 HR Service Centre at 613-580-2424, extension 47411.