Personal Support Worker

Trinity Place Foundations; Calgary; On-site; CAD 28,000 - 36,000; Full time

Job summary

The Personal Support Worker role at Trinity Place Foundation of Alberta supports adults 55+ in a 24/7 housing community. You will assist with activities of daily living, monitor well-being, and promote independence within a respectful, trauma-informed framework.

Reporting to the Site Director, you will work in an evening shift, provide compassionate care, maintain records, and reinforce safety and health procedures while collaborating with kitchen and program staff.

Qualifications

• Empathy toward seniors and ability to advocate for mental, emotional and physical well-being.
• Patience and professionalism in managing challenging behaviours.
• Good communication, confidentiality and safety awareness.

Responsibilities

• Provide emotional and physical comfort and safety of tenants.
• Respect Residents Rights including confidentiality of tenant information.
• Assist residents with daily living activities.

Skills

Empathy

Patience

Communication

Education

Post-secondary education in addictions, mental health or gerontology

Advanced First Aid Certificate

WHMIS training

Job description

Status: Temporary Full-Time (4 Months with possibility of extension)

Department: Clinical

Location: Peter Coyle Place

Working Hours: Evening

We sincerely thank everyone for their interest in this opportunity but due to the high volume of applicants, only the successful candidates will be contacted. Employees must meet the minimum qualification and/ or licenses required for the opening. All staff selection shall be based on merit- job skills, knowledge, efficiency, experience, attendance, and performance. The Trinity Place Foundation of Alberta is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

About Peter Coyle Place

Peter Coyle Place is a 24/7 supportive housing community for adults 55+ who may have experienced homelessness and have a history of substance use, mental health challenges and other complex health and social needs.

Our approach is resident-centred, trauma-informed and grounded in harm reduction. We provide a stable, welcoming community where residents are supported to maintain their housing, strengthen their well-being, build connections and age with dignity.

Working at Peter Coyle Place is meaningful, relationship-based work. We are looking for people who have a genuine passion for supporting older adults with complex life experiences and who bring compassion, resilience, sound judgment, and strong professional boundaries. Our team believes every resident deserves to be treated with dignity, respect and the opportunity to experience safety, stability and belonging.

About Templemont Gardens

Templemont Gardens is a supportive living community operated by Trinity Place Foundation of Alberta in partnership with Assisted Living Alberta and Recovery Alberta. We provide Supportive Living Level 4 (SL4) continuing care services to adults aged 18 and older who may live with mental health and/or substance use disorders and may have experienced homelessness or housing instability.

Our residents often have complex physical, mental health, behavioural and social needs and may not have found success in more traditional continuing care settings. At Templemont Gardens, we believe every person deserves dignity, safety, stability and the opportunity to experience a better quality of life.

Our program follows a harm reduction philosophy, supporting residents to reduce risks associated with alcohol use, substance use and unsafe smoking practices through individualized supports, including managed alcohol programming where appropriate.

We are looking for people who are passionate about working with individuals whose lives and experiences may be complex. Success in this environment requires compassion, resilience, sound judgment, strong professional boundaries and a commitment to respectful, person-centred care. For the right person, this is an opportunity to do meaningful work and make a real difference in the lives of people who are often underserved.

POSITION SUMMARY:

Reporting to the Site Director, the Personal Support Worker is responsible for assisting residents with the activities of daily living. The primary goal is to promote and advocate for the mental, emotional and physical well-being of each resident and to facilitate their independence.

KEY ACCOUNTABILITIES (INCLUDE BUT NOT LIMITED TO):

• Provide for emotional and physical comfort and safety of tenants.
• Respect Residents Rights including confidentiality of tenant information.
• Assist residents with the task of daily living related to personal care.
• Perform intake work for new tenants including a building tour.
• File resident’s binders alphabetically.
• Update Capsule of Life of Residents; Resident’s List and Mobility List and Medical Admission Record.
• Record appropriate information and unsafe conditions in the Communication Book.
• Respond to emergency situations.
• Monitor the Security TV regularly.
• Answer phone calls professionally, record and relay messages to staff and residents.
• Listen and address the requests of tenants in a professional manner.
• Implement harm reduction policies according to the outlined contracts.
• Serve residents in collaboration with Kitchen Staff during breakfast, lunch, supper and snack times.
• Be observant of residents and visitors.
• Write incident and emergency reports.
• Collect rental money after office hours and put in the ‘Black Box’.
• Record repairs in the Maintenance Book; and clean up in the Cleaner’s Logbook.
• Perform minor clean ups like spills when cleaners are not available.
• Ensure visitors leave the facility by 10p.m. and sign in and out at the front office.
• Monitor the behavior of residents in the facility.
• Address any issues of conflicts among residents.
• Check washrooms, dorms and rooms for their cleanliness.
• Give warnings and notices to tenants according to the policies and procedures of PCP.
• Perform First Aid according to the proper First Aid manual.
• Participate in and promote the Health & Safety Program and emergency procedures report.
• Report any safety issues to the Program Manager.
• Provide residents with a high standard of efficient, polite, helpful and knowledgeable service.
• Attend associates’ meetings, prepare to participate, bring new ideas, improvements to old ideas and any changes you wish to discuss.
• Ensure safe and accurate handling of all Company assets.
• Compliance with WHIMIS and First Aid Course.
• Other duties as assigned.

ATTRIBUTES:

• Be a role model; demonstrate leadership and direction with all unit associates.
• Ability to complete assigned tasks in an efficient and effective manner.
• Ability to supervise and participate in the shift exchange procedures as required, paying particular attention to procedures and security.
• Self-motivated, thereby using own initiative to find tasks to do within assigned responsibilities when all other assigned tasks and priorities are completed.
• Flexibility and versality in a constantly changing environment.

EDUCATION AND EXPERIENCE:

• Post-secondary education in addictions, mental health or gerontology.
• Minimum of two (2) years’ experience working with persons with mental illness.
• Previous experience working with seniors is considered a strong asset.
• Demonstrated experience working with persons with mental illness and/or addictions is highly desirable.
• Advanced First Aid Certificate is strongly preferred.
• Completion of WHIMIS and regular compliance with the program is required.

WORKING CONDITIONS:

This industry requires empathy for and an understanding of the needs of seniors and requires a complete and current (within six months) Vulnerable Sector Check including a Criminal Background Check . This position is a fast-paced, challenging, working environment that provides care to seniors and other marginalized populations. The ability to be flexible to meet the demands of this work environment is required for success. This position works closely with seniors in the day-to-day care and activities of daily living which requires a high threshold for patience and compassion. This work can be stressful and you may encounter challenging behaviours including physical or verbal aggression. This position does require shift work.