Personal Support Manager (RPN)

SEHC; Canada; On-site; CAD 50,000 - 63,000; Full time

Benefits offered by this job

Competitive Total Rewards

Growth Opportunities

Innovative work culture

Purpose & Impact

Manage your life

Paid mileage between clients

Mobile device and uniforms provided

Job summary

SE Health is seeking a Personal Support Manager (RPN) to lead a community PSW team across Huron County and London‑Middlesex, ensuring high‑quality client care and efficient operations. You will coach staff, monitor care plans, manage client and employee metrics, and partner with leadership to grow services while maintaining compliance and compassionate service.

Candidates must hold an Ontario RPN license, possess leadership experience, and be able to work on‑site with a valid driver’s license

Qualifications

• A regulated health care professional RPN with a current license to practice in Ontario.
• Bachelor’s degree or diploma is required.
• Leadership/management experience preferred; community nursing experience beneficial.
• Excellent communication skills and ability to work independently and in a team.
• Must have CPR certification, valid driver’s license, and access to a vehicle.

Responsibilities

• Provide leadership and engage staff to achieve or exceed performance targets.
• Maximize team performance through efficient resource use.
• Promote engagement with SE’s private pay services as appropriate.
• Use projections to forecast resource needs.
• Implement communication strategies to share vision and collaboration.
• Support special projects or new programs as required.

Skills

Leadership

Management

Communication

Scheduling systems

Computer skills

CPR Certification

Driver's license

Education

RPN license (Ontario)

Bachelor's degree or diploma

Tools

Scheduling systems

Computer skills

Job description

As a Personal Support Manager (RPN - Registered Practical Nurse), you will oversee the delivery of client care for a community PSW team in the Huron County and London-Middlesex. You will ensure high quality care is delivered by engaged and experienced PSWs. You will manage client, employee, and operational metrics to ensure team performance. You will support the team, drawing from the practical experience. You will bring, strong clinical, customer service, and technical skills.

Why Join Our Team?

• Competitive Total Rewards. So much more than a paycheque! Enjoy comprehensive benefits, pension, on-demand pay, car loan support, supportive housing and exclusive staff perks.
• Growth That Meets Your Ambition. Build your skills with education bursaries, tuition support, ongoing training and mentorship. Our leadership team is available 24/7 to help you practice to full scope and deliver excellent care. With diverse roles and locations across Canada, you’ll have opportunities to explore new career paths or move into support and leadership positions.
• Innovative. At SE, we are always looking for new, innovative ways to improve. You’ll be encouraged and supported to identify and make improvements to the way we do our work. As a social enterprise, we support research into Senior’s Health and Aging.
• Purpose & Impact. Join a national social enterprise where your voice matters. Every role helps advance health, spark innovation and strengthen communities across Canada.
• Manage your life. At SE, you’ll be supported with the time you need to meet the needs of your clients and meet your own needs, develop yourself and your career, and be part of a team.
• Paid mileage between clients.
• Mobile device and 3 uniforms provided

RESPONSIBILITIES and ACCOUNTABILITIES:

Operational Results

• Provide leadership and engage the staff to achieve or exceed performance targets.
• Maximize team performance through the effective and efficient utilization of resources.
• Promote engagement with SE’s private pay business, as appropriate for client circumstance
• Utilize projections in determining and forecasting resource needs.
• Implement communication strategies to promote shared vision and collaborative working relationships.
• Engage with and support special projects or new programs as required.

People Management and Team Development

• Regularly evaluate performance and ensure the development of PSW skills and competencies required to achieve Saint Elizabeth’s vision and strategies.
• Coach and manage employees with performance issues and consult appropriately with Human Resources.
• Interview, select, hire and onboard/orient new employees.
• Follow employee relations/labour relations processes and relevant policies and procedures.
• Facilitate and maintain team development, by providing opportunities to support staff education.
• Ensure compliance with all legislative requirements (Employment Standards, WSIB, Health & Safety legislation, etc.).

Quality Service Delivery:

• Conduct complaint and incident investigations relating to client/employee issues and develop appropriate risk management action plans as appropriate.
• Respond to client feedback and service inquires in a responsive and timely manner.
• Ensure client care plans are appropriate and executed consistently by the PSW team; support follow-up visits in the client home at regular intervals
• Communicate with staff and stakeholders in an effective and timely manner
• Take appropriate action to understand and meet client needs and preclude refusals of client service

REQUIREMENTS:

• A regulated health care professional RPN (Registered Practical Nurse), holding a current professional license, in good standing, to practice in Ontario
• Bachelor’s degree or diploma is required.
• Minimum 1-year leadership/management is preferred.For internal Saint Elizabeth employees, we would be looking for minimum 1-2 years’ experience in a leadership capacity.
• A minimum of six (6) months community nursing experience preferred.
• Demonstrated Saint Elizabeth’s values and core leadership competencies.
• Excellent interpersonal and verbal/written communication skills.
• Ability to work independently and as part of a team.
• Thrives in a fast-paced environment, with multiple competing priorities.
• Outcome-oriented and able to achieve desired results.
• Sound understanding of documentation standards.
• Demonstrated leadership skills.
• Excellent computer skills/knowledge and familiarity with scheduling systems
• Ability to work in an on-call after hours rotation
• A vehicle and valid driver’s license
• Current CPR certificate
• Willing and able to provide care for our clients, if required.
• Performance management experience is preferred.

About SE Health

SE Health is a not-for-profit social enterprise advancing health with heart. With 115+ years of impact, we bring hope, happiness and exceptional care to people and communities across Canada. We lead with empathy, dignity and purpose while building a future where everyone can realize their full health and well-being potential. We’re also an inclusive, supportive workplace offering competitive compensation, strong benefits and real opportunities to grow. We’re All In Together.

Accessibility

If you require accommodations due to illness or disability, please contact Talent Acquisition at [e-mail] .

We do not use AI in our recruitment process. All applications and interviews are reviewed by our Talent Acquisition team. This role is a replacement position. The pay range is $50,000 - $63,000 annually based on experience.