Personal Support Manager

Saint Elizabeth; Ottawa; On-site; CAD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Personal Services Manager to lead a dedicated PSW team in Ottawa. In this pivotal role, you will ensure the delivery of high-quality client care while managing performance metrics and supporting team development. Your strong clinical and leadership skills will be essential in creating a collaborative environment that fosters engagement and excellence. This role offers a unique opportunity to make a meaningful impact in the community while working in a supportive and inclusive atmosphere. Join a team that values empathy, integrity, and the well-being of both clients and employees.

Benefits

Competitive Pay

Benefits

Pension

Work-Life Balance

Professional Development Opportunities

Qualifications

• Regulated health care professional RPN with a current license in Ontario.
• Minimum 1-year leadership/management experience preferred.

Responsibilities

• Oversee client care delivery for a community PSW team.
• Engage staff to achieve performance targets and develop their skills.

Skills

Interpersonal Skills

Verbal Communication

Written Communication

Leadership Skills

Time Management

Problem Solving

Education

Bachelor’s Degree

Diploma in Nursing

Tools

Scheduling Systems

Documentation Standards

Job description

POSITION SUMMARY:

As a Personal Services Manager (RPN - Registered Practical Nurse), you will oversee the delivery of client care for a community PSW team in Ottawa region. You will ensure high-quality care is delivered by engaged and experienced PSWs. You will manage client, employee, and operational metrics to ensure team performance. You will support the team by drawing from the practical experience you will bring, grounded in previous leadership/management roles with strong clinical, customer service, and technical skills.

RESPONSIBILITIES and ACCOUNTABILITIES:

Operational Results

1. Provide leadership and engage the staff to achieve or exceed performance targets.
2. Maximize team performance through the effective and efficient utilization of resources.
3. Promote engagement with SE’s private pay business, as appropriate for client circumstance.
4. Utilize projections in determining and forecasting resource needs.
5. Implement communication strategies to promote a shared vision and collaborative working relationships.
6. Engage with and support special projects or new programs as required.

People Management and Team Development

1. Regularly evaluate performance and ensure the development of PSW skills and competencies required to achieve Saint Elizabeth’s vision and strategies.
2. Coach and manage employees with performance issues and consult appropriately with Human Resources.
3. Interview, select, hire and onboard/orient new employees.
4. Follow employee relations/labor relations processes and relevant policies and procedures.
5. Facilitate and maintain team development, by providing opportunities to support staff education.
6. Ensure compliance with all legislative requirements (Employment Standards, WSIB, Health & Safety legislation, etc.).

Quality Service Delivery:

1. Conduct complaint and incident investigations relating to client/employee issues and develop appropriate risk management action plans as appropriate.
2. Respond to client feedback and service inquiries in a responsive and timely manner.
3. Ensure client care plans are appropriate and executed consistently by the PSW team; support follow-up visits in the client home at regular intervals.
4. Communicate with staff and stakeholders in an effective and timely manner.
5. Take appropriate action to understand and meet client needs and preclude refusals of client service.

REQUIREMENTS:

1. A regulated health care professional RPN (Registered Practical Nurse), holding a current professional license, in good standing, to practice in Ontario.
2. Bachelor’s degree or diploma is required.
3. Minimum 1-year leadership/management is preferred. For internal Saint Elizabeth employees, we would be looking for minimum 1-2 years’ experience in a leadership capacity.
4. A minimum of six (6) months of community nursing experience preferred.
5. Demonstrated Saint Elizabeth’s values and core leadership competencies.
6. Excellent interpersonal and verbal/written communication skills.
7. Ability to work independently and as part of a team.
8. Thrives in a fast-paced environment, with multiple competing priorities.
9. Outcome-oriented and able to achieve desired results.
10. Sound understanding of documentation standards.
11. Demonstrated leadership skills.
12. Excellent computer skills/knowledge and familiarity with scheduling systems.
13. Ability to work in an on-call after hours rotation.
14. A vehicle and valid driver’s license – and ability to travel for meetings.
15. Current CPR certificate.
16. Willing and able to provide care for our clients, if required.
17. Performance management experience is preferred.

About SE Health

At SE, we love what we do. Every day, we bring hope and happiness to clients, homes, and communities across Canada. We treat each person with dignity and love, like our own family; we build empathy; and we do the right thing. We are always inspired to make a difference. As a not-for-profit social enterprise, we share knowledge, provide the best care, and help each client to realize their most meaningful goals for health and wellbeing. We are an inclusive workplace offering competitive pay, benefits, pension, and work-life balance. We’re a great place to work, and we hope you’ll join our team.

In the interest of the health and safety of our patients/clients, employees, and greater good of public health, SE Health requires those that wish to work for this organization to be fully vaccinated against COVID-19. Fully vaccinated means a person has received both doses of the COVID-19 vaccine and it has been 14 days since the last dose.

SE Health is committed to the success of all its employees. If you feel you need accommodations because of illness or disability, please do not hesitate to contact the Talent Acquisition team at [e-mail] at your earliest convenience.

Please apply online [e-mail].