Personal Lines Service Broker (RIBO) - Remote

Leap Recruitment Partners; Toronto; Remote; CAD 76,000; Full time

Job summary

A recruitment partner in the insurance sector is seeking a Personal Lines Service Broker (RIBO) to provide customer service and support to existing clients. This remote position involves handling inquiries, upselling, and ensuring compliance with underwriting rules. Ideal candidates will have a RIBO license and a minimum of 2 years of sales and service experience. Competitive compensation offered.

Qualifications

• RIBO license is mandatory.
• Minimum of 2 years sales & service experience (including both inbound and outbound).
• Excellent verbal and written communications skills.

Responsibilities

• Provide customer service to existing clients over the phone.
• Achieve monthly KPIs.
• Respond to client requests and inquiries promptly.

Skills

Sales skills

Customer service skills

Verbal communication

Written communication

Problem-solving

Education

RIBO license

Minimum 2 years sales & service experience

Tools

Sales Force

PowerBroker

Job description

Personal Lines Service Broker (RIBO) - Remote

Personal Lines Service Broker (RIBO) - Remote

Direct message the job poster from Leap Recruitment Partners

• The Personal Lines Service Broker will report to the Director of Operations. This broker will be responsible for providing customer service to existing clients over the phone and up-selling / cross-selling and servicing to the needs of their insurance database.

Shift : Monday-Friday, 9AM – 5PM

Location : Remote, work from home

Responsibilities

Accountable for achieving monthly kpi's

Ability to respond to high volume of online opportunities and incoming calls on a daily basis

Responds to client request and inquires in a prompt and professional manner

Analyzes, counsels and recommends coverage to clients with the highest level of integrity

Ensure adherence to internal and external underwriting rules, regulations and procedures

Provides cross sell and upsell recommendations to existing clientele

Collects expiry dates on other lines of business from existing clientele

Handle and / or respond to all incoming mail / e-mail from existing clients

Process and review renewals for all insurers

Contact Customers and complete any requotes / remarkets as required

Process all cancellation requests on company portals

In-depth understanding of various insurance providers underwriting rules & product features and benefits

Responds to insurance company underwriters in a timely manner

Actively participate in training initiatives

Qualifications

RIBO license is mandatory.

Minimum of 2 years sales & service experience (including both inbound and outbound)

Excellent verbal and written communications skills

Proficiency with computer applications – Sales Force, PowerBroker

High level of integrity and excellent work ethic

Demonstrate effective sales skills through needs-based selling and asking for the sale.

High energy results-oriented individual with proven track record in sales.

Ability to work in a fast-paced and challenging environment.

Ability to prioritize and manage conflicting demands independently.

Ability to work individually as well as part of a team.

At Leap we are an Equal Opportunity and Affirmative Action Employer. That means all applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. Leap will not tolerate any discrimination or harassment based on any of these characteristics. Leap encourages applicants of all ages.

Seniority level

Seniority level

Not Applicable

Employment type

Employment type

Full-time

Job function

Job function

Sales, Customer Service, and Consulting

Industries

Insurance and Insurance Agencies and Brokerages

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