Personal Lines Claims Specialist - Pool Posting - Waterloo and Montreal

Zurich Insurance; Southwestern Ontario; Hybrid; CAD 60,000 - 75,000; Full time

Job summary

Zurich Canada is seeking a Personal Lines Claims Specialist to handle auto and property claims from start to finish. The role supports a hybrid work model with three days in-office at Montreal or Kitchener sites and involves collaboration with customers, brokers, and partners across Canada.

Ideal candidates have 2+ years in auto or property claims, strong knowledge of policy wordings, provincial rules, and experience with claims platforms.

Qualifications

• 2+ years of experience in auto or property claims (or equivalent education + training)
• Solid understanding of insurance policy wordings, provincial regulations, and repair processes
• Tech-savvy with Microsoft Office and claims platforms
• Strong written and verbal communication skills, detail-oriented and organized
• Bilingual (English/French) is a strong asset and required for Quebec-based roles

Responsibilities

• Investigate and evaluate claims to determine coverage, liability, and damages
• Proactively communicate with customers, brokers, and partners throughout the claims lifecycle
• Apply negotiation strategies and decision-making to resolve claims fairly and effectively
• Leverage Mitchell Work Center and Guidewire to assess damages and manage cases
• Maintain accurate documentation and ensure compliance with provincial laws and Zurich's best practices
• Support fraud detection, subrogation, recovery and salvage processes
• Deliver exceptional customer experience and uphold Zurich's service standards

Skills

Auto claims

Property claims

Bilingual EN/FR

Education

CIP designation

Tools

Mitchell Work Center

Guidewire

Job description

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Personal Lines Claims Specialist - Pool Posting - Waterloo and Montreal

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Job Summary

Are you ready to make a meaningful impact every day while building a rewarding career in a supportive, values-driven environment? Whether you're a seasoned claims professional or early in your career with a passion for service and solutions, Zurich Canada is where your future can thrive.

We're always on the lookout for driven individuals to join our growing Claims team as Personal Lines Claims Specialist. We're actively building a year-round pool of exceptional talent in Montreal, and Kitchener-Waterloo. The opportunity will be Hybrid - 3 Days a week in office in either the Zurich Montreal or Kitchener office.

If you have experience handling first-party automobile and/or property claims and you're excited about working with a global leader in insurance, we want to hear from you!

Please note: This is a talent pool posting. If your profile aligns with a future opportunity, a member of our recruitment team will contact you directly to move forward in the hiring process.

Zurich Canada uses artificial intelligence-enabled tools to support certain aspects of the recruitment process, including the initial review and screening of applications. Artificial intelligence is not the sole basis for candidate shortlisting or selection. All hiring decisions are reviewed and made by qualified hiring professionals.

Zurich follows a hybrid work model requiring three days per week of in-person presence, which may include time in the office or market-facing engagements.

What you will do:

As a Claims Specialist, you’ll manage personal lines auto and property claims from start to finish - delivering exceptional service, resolving claims efficiently, and being a trusted partner to our customers during challenging times. Here’s a snapshot of what the role includes:

• Investigate and evaluate claims to determine coverage, liability, and damages
• Proactively communicate with customers, brokers, and partners throughout the claims lifecycle
• Apply negotiation strategies and decision-making skills to resolve claims fairly and effectively
• Leverage tools like Mitchell Work Center and Guidewire to assess damages and manage cases
• Maintain accurate documentation and ensure compliance with provincial laws and Zurich's best practices
• Support fraud detection, subrogation efforts, recovery, and salvage processes
• Deliver exceptional customer experience and uphold Zurich's commitment to service excellence

What you bring to the table

We're looking for a blend of skill, curiosity, and commitment. If you check most of these boxes, we encourage you to apply:

Required:

• 2+ years of experience in auto or property claims (or equivalent education + training)
• Solid understanding of insurance policy wordings, provincial regulations, and repair processes
• Tech-savvy with Microsoft Office and claims platforms
• Strong written and verbal communication skillsDetail-oriented and organized, with the ability to juggle multiple files
• Bilingual (English/French) is a strong asset, and required for Quebec-based roles

Nice to Have:

• Completion or progress toward CIP designation
• Experience working with brokers or underwriting teams
• Familiarity with tools like Mitchell, ARMS, or Guidewire
• A growth mindset and customer-first attitude

Fluency in both spoken and written English is required to facilitate communication with internal and external stakeholders outside Quebec.

At Zurich Canada, we are committed to pay equity. We determine compensation based on objective criteria such as skills, experience, and internal equity. The base salary range for this position is $60,000 to $75,000. This range reflects the expected pay for the role across Canada and may vary depending on factors like office location, specific responsibilities, and individual qualifications. As required by local law, Zurich provides in good faith a reasonable compensation range, but starting salaries may exceed this range based on a candidate’s skills and experience.

Your Next Chapter Starts Here!

At Zurich Canada, we're always open to meeting talented professionals ready to make a difference. Whether you're actively looking or just exploring your options, we invite you to join our year-round talent pool. When the right opportunity arises in your area, we'll be ready—and so will you.

Our Culture

• At Zurich, we are proud of our culture. We are passionate about Diversity, Inclusion, Equity and Belonging (DEIB). We want you to bring your whole self to work, and we want our employees to be reflective of the communities in which we live and work. Our DIEB initiatives are creating an environment where everyone feels welcome.
• We have a collaborative culture where diversity of thought is valued. We value your input and strive to give our employees the tools they need to make an impact.
• We care about our employees’ well-being and offer a comprehensive health/benefits plan with varying levels of coverage to suit your specific needs and a competitive total compensation package. We understand how important it is to rest, recharge and do the things you love. At Zurich, all employees receive a minimum of four weeks of vacation per year to do just that.
• We also understand that employees require time off for personal reasons. Maybe you have an appointment during a workday, a cultural or religious holiday you would like to observe, or you need time off to focus on your mental health. Zurich employees receive four personal days per year to be used at their discretion.
• We are committed to continuous improvement, and offer access to a comprehensive range of training and development opportunities.
• We care about our communities. Our communities are where our customers, people, and shareholders live and work. While we can be proud of the contribution to society Zurich makes through our core business of insurance, we must also give back to our communities through our talent, time and resources.
• We have won numerous awards for our workplace culture. We are proud to be one of Greater Toronto's Top Employers and to have received Insurance Business Canada's 5-Star Diversity, Equity and Inclusion Award.

Make a difference. Be challenged. Be inspired. Be supported. Love what you do. Work for Zurich.