Personal Lines Claims Specialist - Pool Posting - Waterloo and Montreal

Zurich Canada; Montreal; Hybrid; CAD 60,000 - 75,000; Full time

Job summary

Zurich Canada is actively building a year-round pool of talent for our Personal Lines Claims team in Montreal and Kitchener. The role is Hybrid—three days in office weekly, in either the Montreal or Kitchener office.

If you have experience handling first-party automobile and/or property claims and you’re excited about working with a global leader in insurance, we want to hear from you!

Qualifications

• 2+ years of experience in auto or property claims (or equivalent education + training).
• Solid understanding of insurance policy wordings, provincial regulations, and repair processes.
• Tech-savvy with Microsoft Office and claims platforms.
• Strong written and verbal communication skills.
• Detail-oriented and organized, with the ability to juggle multiple files.
• Bilingual (English/French) is a strong asset, and required for Quebec-based roles.

Responsibilities

• Investigate and evaluate claims to determine coverage, liability, and damages.
• Proactively communicate with customers, brokers, and partners throughout the claims lifecycle.
• Apply negotiation strategies and decision-making skills to resolve claims fairly and effectively.
• Leverage tools like Mitchell Work Center and Guidewire to assess damages and manage cases.
• Maintain accurate documentation and ensure compliance with provincial laws and Zurich’s best practices.
• Support fraud detection, subrogation efforts, recovery, and salvage processes.
• Deliver exceptional customer experience and uphold Zurich’s commitment to service excellence.

Skills

Auto/Property claims

Bilingual EN/FR

Microsoft Office

Strong communication

Tools

Mitchell Work Center

Guidewire

Job description

Job Summary

Are you ready to make a meaningful impact every day while building a rewarding career in a supportive, values-driven environment? Whether you're a seasoned claims professional or early in your career with a passion for service and solutions, Zurich Canada is where your future can thrive.

We’re always on the lookout for driven individuals to join our growing Claims team as Personal Lines Claims Specialist. We’re actively building a year-round pool of exceptional talent in Montreal, and Kitchener-Waterloo. The opportunity will be Hybrid - 3 Days a week in office in either the Zurich Montreal or Kitchener office.

If you have experience handling first-party automobile and/or property claims and you're excited about working with a global leader in insurance, we want to hear from you!

Please note: This is a talent pool posting. If your profile aligns with a future opportunity, a member of our recruitment team will contact you directly to move forward in the hiring process.

Zurich Canada uses artificial intelligence–enabled tools to support certain aspects of the recruitment process, including the initial review and screening of applications. Artificial intelligence is not the sole basis for candidate shortlisting or selection. All hiring decisions are reviewed and made by qualified hiring professionals.

Zurich follows a hybrid work model requiring three days per week of in-person presence, which may include time in the office or market-facing engagements.

What you will do:

• Investigate and evaluate claims to determine coverage, liability, and damages
• Proactively communicate with customers, brokers, and partners throughout the claims lifecycle
• Apply negotiation strategies and decision‑making skills to resolve claims fairly and effectively
• Leverage tools like Mitchell Work Center and Guidewire to assess damages and manage cases
• Maintain accurate documentation and ensure compliance with provincial laws and Zurich’s best practices
• Support fraud detection, subrogation efforts, recovery, and salvage processes
• Deliver exceptional customer experience and uphold Zurich’s commitment to service excellence

What you bring to the table

Required:

• 2+ years of experience in auto or property claims (or equivalent education + training)
• Solid understanding of insurance policy wordings, provincial regulations, and repair processes
• Tech‑savvy with Microsoft Office and claims platforms
• Strong written and verbal communication skills
• Detail‑oriented and organized, with the ability to juggle multiple files
• Bilingual (English/French) is a strong asset, and required for Quebec-based roles

Nice to Have:

• Completion or progress toward CIP designation
• Experience working with brokers or underwriting teams
• Familiarity with tools like Mitchell, ARMS, or Guidewire
• A growth mindset and customer‑first attitude

Fluency in both spoken and written English is required to facilitate communication with internal and external stakeholders outside Quebec.

At Zurich Canada, we are committed to pay equity. We determine compensation based on objective criteria such as skills, experience, and internal equity. The base salary range for this position is $60,000 to $75,000. This range reflects the expected pay for the role across Canada and may vary depending on factors like office location, specific responsibilities, and individual qualifications. As required by local law, Zurich provides in good faith a reasonable compensation range, but starting salaries may exceed this range based on a candidate’s skills and experience.

Our Culture

• At Zurich, we are proud of our culture. We are passionate about Diversity, Inclusion, Equity and Belonging (DEIB). We want you to bring your whole self to work, and we want our employees to be reflective of the communities in which we live and work. Our DIEB initiatives are creating an environment where everyone feels welcome.
• We have a collaborative culture where diversity of thought is valued. We value your input and strive to give our employees the tools they need to make an impact.
• We care about our employees’ well‑being and offer a comprehensive health/benefits plan with varying levels of coverage to suit your specific needs and a competitive total compensation package. We understand how important it is to rest, recharge and do the things you love. At Zurich, all employees receive a minimum of four weeks of vacation per year to do just that.
• We also understand that employees require time off for personal reasons. Maybe you have an appointment during a workday, a cultural or religious holiday you would like to observe, or you need time off to focus on your mental health. Zurich employees receive four personal days per year to be used at their discretion.
• We are committed to continuous improvement, and offer access to a comprehensive range of training and development opportunities.
• We care about our communities. Our communities are where our customers, people, and shareholders live and work. While we can be proud of the contribution to society Zurich makes through our core business of insurance, we must also give back to our communities through our talent, time and resources.
• We have won numerous awards for our workplace culture. We are proud to be one of Greater Toronto’s Top Employers and to have received Insurance Business Canada’s 5-Star Diversity, Equity and Inclusion Award.

Make a difference. Be challenged. Be inspired. Be supported. Love what you do. Work for Zurich.