Personal Care Specialist- Future Opportunities

AmerisourceBergen; Barrie; Remote; CAD 60,000 - 73,000; Full time

Job summary

An established industry player in pharmaceutical services is seeking a dedicated individual to join their team. This role offers the chance to serve as a key point of contact for patients, ensuring they receive the necessary support and information regarding their therapy and prescription drug coverage. With a commitment to employee wellness and a flexible work environment, this position allows for autonomy while fostering professional growth through training and mentorship opportunities. If you are passionate about making a difference in patient care and thrive in a collaborative setting, this opportunity is perfect for you.

Benefits

Comprehensive benefits package

Paid parental leave

Professional development opportunities

Flexible work environment

Inclusive culture promoting wellness

Qualifications

• Post-secondary education or equivalent experience required.
• Exceptional customer service skills are a must.

Responsibilities

• Serve as the key contact for patients, providing information on services.
• Manage patient services for timely access to therapy.

Skills

Customer Service Skills

Analytical Skills

Organizational Skills

Time Management Skills

Bilingualism (English/French)

Education

Post-secondary or Associate Degree

Bachelor's Degree

Tools

SalesForce.com

CRM Systems

Job description

Employer Industry: Pharmaceutical Services

Why consider this job opportunity:

1. Salary up to $72,820 CAD
2. Comprehensive benefits package including medical, dental, and vision care
3. Support for working families, including paid parental leave and behavioral health solutions
4. Opportunities for professional development, training programs, and mentorship
5. Flexible work environment allowing for autonomy in a remote setting
6. Commitment to an inclusive culture that promotes employee wellness

What to Expect (Job Responsibilities):

1. Serve as the key point of contact for patients, providing information and education on program services
2. Manage patient services to ensure timely access to therapy and support for prescription drug coverage
3. Collaborate with team members to coordinate the patient journey and onboarding process
4. Interact with insurance companies and pharmacies to provide optimal reimbursement assistance
5. Report adverse events and perform ad hoc duties as assigned

What is Required (Qualifications):

1. Post-secondary or Associate degree program or equivalent combination of experience and education
2. Experience in a customer service setting
3. Exceptional customer service skills and phone etiquette
4. Strong analytical, organizational, and time management skills
5. Bilingualism (English/French) is required for positions in Quebec

How to Stand Out (Preferred Qualifications):

1. Bachelor’s degree
2. Experience in third-party reimbursement, call center, or pharmaceutical sales
3. Familiarity with medical information and reimbursement processes
4. Previous experience using a CRM system
5. Project management skills and knowledge of SalesForce.com

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