Personal Care Specialist (12 Month Contract)

Cencora; Ontario; Remote; CAD 55,000 - 75,000; Full time

Job summary

Cencora is seeking a Personal Care Specialist for a 12-month contract to contribute to patient education and support. The role requires collaboration with healthcare professionals and managing prescription coordination, emphasizing exceptional customer service and bilingual communication skills. This is a great opportunity to make a difference in healthcare with a supportive and inclusive team.

Benefits

Competitive salary

Comprehensive benefits

Wellness programs

Professional development

Supportive culture

Qualifications

• Bilingual in English and French is an asset.
• Experience in customer service is required.
• Knowledge of CRM systems and project management is advantageous.

Responsibilities

• Serve as the main contact for patients, offering education and support.
• Manage prescription coordination and communicate with insurance providers.
• Ensure timely access to therapy and collaborate with team members.

Skills

Customer service

Communication skills (English and French)

Organizational skills

Analytical skills

Time management

Proficiency in Microsoft Office

Education

Post-secondary education

Tools

Salesforce.com

Job description

Personal Care Specialist (12 Month Contract)

Join us as a Personal Care Specialist (12 Month Contract) at Cencora.

Job Details

Our team members are central to our mission of creating healthier futures. At Cencora, we value each person’s contribution to improving the lives of people and animals worldwide. If you’re passionate about making a difference in healthcare, apply today!

Primary Duties and Responsibilities

• Serve as a key contact for patients, providing education and support regarding program services.
• Coordinate patient services efficiently to ensure timely access to therapy.
• Collaborate with team members to facilitate the patient journey and onboarding process.
• Manage coverage to maximize prescription drug benefits, interacting regularly with insurance providers, pharmacies, and healthcare professionals.
• Handle prescription coordination, adverse event reporting, and other duties as assigned.

Requirements

Experience and Education: Bilingual in English and French (asset, required for Quebec), customer service experience.

Assets: Post-secondary education, experience in reimbursement, healthcare, or pharmacy, CRM systems knowledge, project management, and familiarity with Salesforce.com or health insurance are assets.

Skills and Abilities

• Exceptional customer service and communication skills in both English and French.
• Strong organizational, analytical, and time management skills.
• Ability to work independently in a remote setting and manage multiple priorities.
• Proficiency in Microsoft Office and adaptability to change.

What Cencora Offers

Competitive salary, comprehensive benefits, wellness programs, professional development, and a supportive, inclusive culture.

Equal Opportunity

Cencora is committed to diversity and inclusion, providing accommodations for individuals with disabilities during the employment process.