Personal Care Specialist (12-month contract)

Cencora; Kelowna; On-site; CAD 50,000 - 70,000; Full time

Job summary

Cencora is seeking a dedicated team member who will serve as a key point of contact for patients, educating them on program services and ensuring efficient patient service coordination. This role emphasizes exceptional customer service and collaboration, making a meaningful difference in patients' healthcare journeys.

Benefits

Competitive compensation

Medical, dental, and vision benefits

Wellness programs

Support for working families

Professional development opportunities

Qualifications

• Bilingualism (English / French) is an asset.
• Experience in customer service required.
• Experience in reimbursement or the pharmaceutical industry is a plus.

Responsibilities

• Key point of contact for patients and education on program services.
• Coordinate patient enrollment and manage prescription coverage.
• Interact with insurance companies and pharmacies for reimbursement.

Skills

Customer service

Analytical skills

Organizational skills

Communication

Multitasking

Education

Post-secondary education (certificate, diploma, or degree)

Tools

Microsoft Office

Salesforce.com

Job description

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

Primary Duties and Responsibilities :

• Key point of contact for patients
• Contact patients to gather information and educate patients on program services
• Be a reimbursement expert in your assigned caseload territory
• Educate patients on program services, including injection training, pharmacy options, and reimbursement support
• Ensure coordination of patient services in a timely manner for rapid and continuous access to therapy
• Collaborate with team members to coordinate the patient journey and onboarding
• Manage coverage to maximize and maintain prescription drug coverage
• Interact with insurance companies, pharmacies, and healthcare professionals for reimbursement support
• Coordinate prescriptions (initial and renewal)
• Report adverse events
• Perform ad hoc duties as assigned

Experience and Educational Requirements :

Requirements :

• Bilingualism (English / French) is an asset; required for Quebec
• Experience in customer service

Assets :

• Post-secondary education (certificate, diploma, or degree)
• Experience in reimbursement, call centers, or pharmaceutical industry in sales, managed care, or clinical support
• Understanding of medical information
• Knowledge of public, private, and federal reimbursement (asset)
• Experience with CRM systems, especially Salesforce.com (asset)
• Experience in health insurance or pharmacy (asset)

Minimum Skills, Knowledge, and Ability Requirements :

• Exceptional customer service and phone etiquette
• Detail-oriented and results-driven
• Strong analytical and organizational skills
• Excellent time management and sense of urgency
• Effective collaboration with team members
• Ability to work independently remotely
• Multitasking and prioritization skills
• Effective communication in English and French (oral and written) for Quebec and New Brunswick
• Proficiency in Microsoft Office
• Adaptability to change and ambiguity
• Adherence to performance standards and procedures

What Cencora offers

We provide competitive compensation, benefits, and resources supporting an inclusive culture and personal growth. Benefits include medical, dental, vision, wellness programs, support for working families, and professional development opportunities, among others.