Personal Care Specialist (12-month contract)

Cencora; Alberta; Remote; CAD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a Personal Care Specialist for a 12-month contract. This vital role involves educating patients about program services and managing their prescription drug benefits. You'll coordinate with insurance companies and healthcare professionals, ensuring exceptional customer service. The position requires bilingual proficiency in English and French, especially for Quebec, along with strong organizational and analytical skills. Join a company that values professional development and offers a comprehensive benefits package, fostering an inclusive culture where your contributions make a real difference.

Benefits

Comprehensive benefits

Professional development opportunities

Inclusive culture

Qualifications

• Bilingual proficiency in English and French is required for Quebec.
• Experience in customer service is essential.

Responsibilities

• Educate patients on program services and manage prescription drug benefits.
• Coordinate with insurance companies, pharmacies, and healthcare professionals.

Skills

Bilingual in English and French

Customer Service

Organizational Skills

Analytical Skills

Education

Post-secondary education

Tools

CRM systems

Salesforce

Job description

Personal Care Specialist (12-month contract)

Join to apply for the Personal Care Specialist (12-month contract) role at Cencora.

This position involves being a key contact for patients, educating them on program services, managing coverage to maximize prescription drug benefits, and coordinating with insurance companies, pharmacies, and healthcare professionals. The role requires excellent customer service skills, the ability to work independently, and bilingual proficiency in English and French (especially for Quebec).

Requirements

• Bilingual in English and French (asset, required for Quebec)
• Experience in customer service

Assets

• Post-secondary education
• Experience in reimbursement, pharmacy, or healthcare industries
• Knowledge of CRM systems, Salesforce, or health insurance

Skills & Abilities

• Exceptional customer service and communication skills
• Organizational and analytical skills
• Ability to work remotely and manage multiple priorities

What Cencora Offers

Comprehensive benefits, professional development opportunities, and an inclusive culture.