Personal Banking Associate - Université (part-time)

TD Bank; Montreal; On-site; CAD 30,000 - 60,000; Full time

Job summary

An established industry player in personal and commercial banking is seeking a customer-focused individual to join their team in Montreal. This role emphasizes creating exceptional customer experiences and assisting clients with their banking needs. You will lead onboarding processes, educate customers on digital services, and promote self-service options. The company values diversity and inclusion, offering training and development opportunities to enhance your career. If you are passionate about customer service and eager to support a positive branch environment, this position is perfect for you.

Qualifications

• High School diploma and/or 1+ years relevant experience required.
• Investment Funds Canada (IFC) or equivalent – post-appointment within 6 months.

Responsibilities

• Create exceptional customer experiences and assist with navigation.
• Promote TD Bank products aligned with customer needs.
• Support frontline transactions and deepen customer relationships.

Skills

Customer Service

Digital Literacy

Problem Solving

Communication

Education

High School Diploma

Post-secondary Degree

Investment Funds Canada (IFC)

Job description

Time left to apply: End Date: September 1, 2025 (30+ days left to apply)

Job requisition id: R_1411056

Work Location:

Montréal, Quebec, Canada

Hours:

18.75

Line of Business:

Personal & Commercial Banking

Pay Details:

CAD 23.37 - 31.20

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Our policies allow colleagues to progress through the salary range over time based on their role and performance. The actual offered pay may vary depending on skills, experience, location, and organizational needs. Candidates are encouraged to discuss compensation with their recruiter.

Job Description:

Customer Responsibilities:

• Create an exceptional customer experience and contribute to branch improvements.
• Lead onboarding to help customers become digitally enabled and start their banking journey.
• Act as the branch representative, welcoming customers and assisting with navigation.
• Educate customers on Digital advice and promote self-service options.
• Understand customer needs and provide appropriate solutions or refer to specialists.
• Promote TD Bank products and services aligned with customer needs.
• Resolve customer issues or escalate when necessary.
• Maintain a professional and welcoming branch environment.
• Support frontline transactions and deepen customer relationships.

Shareholder Responsibilities:

• Identify advice opportunities and promote products and services.
• Understand and follow operating policies and procedures.
• Support operational excellence and process improvements.
• Ensure compliance with regulatory and AML policies.

Employee/Team Responsibilities:

• Participate actively in team and support a positive work environment.
• Collaborate effectively with colleagues.
• Support diversity and inclusion initiatives.
• Enhance personal knowledge and participate in development activities.
• Maintain open communication about work progress.
• Support a fair, inclusive, and respectful workplace culture.

Breadth & Depth:

• Offer service and advice across a range of products and services.
• Understand the full product suite and processes.
• Provide recommendations and solutions for customer issues.
• Support team objectives and ensure a positive customer experience.
• Suggest improvements and build relationships with customers and teams.
• Perform activities with full proficiency and report to a Branch Manager.

Experience & Education:

• High School diploma and/or 1+ years relevant experience.
• Investment Funds Canada (IFC) or equivalent – post-appointment within 6 months.
• Post-secondary degree preferred.

Additional Information:

We support colleague development through training, mentorship, and career conversations. Training and onboarding will be provided. The interview process involves scheduling and communication via email or phone. Accommodations are available upon request. For Quebec, French language proficiency is required for support services.