Personal Banking Associate Trainee - St Dorothée (Full Time)

The Toronto-Dominion Bank (Canada); Laval; On-site; CAD 45,000 - 61,000; Full time

Job summary

A leading bank in Canada seeks a Customer Service Representative in Laval to enhance customer experiences and support their banking needs. Responsibilities include leading onboarding processes and providing exceptional service. Ideal candidates are those with a high school diploma and relevant experience, ready to contribute to a dynamic banking environment.

Benefits

Regular development conversations

Training and competitive benefits

Ongoing development and mentoring

Qualifications

• High School diploma and/or 1+ years of relevant experience.
• Investment Funds Canada (IFC) or equivalent – post-appointment within 6 months.
• Preferred post-secondary degree in a related field.

Responsibilities

• Create a consistent and exceptional customer experience.
• Lead the customer onboarding process.
• Act as the primary branch representative, addressing customer needs.

Skills

Customer Service

Communication

Problem Solving

Education

High School diploma

Post-Secondary or Undergraduate degree

Job description

Time left to apply: End Date: July 28, 2025 (30+ days left to apply)

Job requisition id: R_1427915

Work Location:

Laval, Quebec, Canada

Hours:

37.5

Line of Business:

Personal & Commercial Banking

Pay Details:

45700$/$45700 - 61000$/$61000 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are key features of the colleague experience at TD. Our policies allow colleagues to progress through the salary range over time as they develop in their roles. The actual offered pay may vary based on skills, experience, knowledge, location, and organizational needs.

As a candidate, you are encouraged to ask questions about compensation and discuss openly with your recruiter for more details.

Job Description:

CUSTOMER

• Create a consistent and exceptional customer experience with every interaction and contribute to the improvement of the branch customer experience.
• Lead the customer onboarding process, helping customers become digitally enabled, build their banking capabilities, and start their savings and investing journey.
• Act as the primary branch representative, welcoming customers, addressing their needs, assisting with navigation, and coordinating introductions for a seamless experience.
• Educate and activate Digital advice, enabling customers to self-serve their banking needs effectively.
• Ask thoughtful questions to understand customer needs, own solutions within your mandate, and involve experts when necessary.
• Promote TD Bank products and services aligned with customer needs, focusing on Everyday Banking, personal unsecured lending, and investing.
• Take ownership of resolving customer issues, hand off to knowledgeable colleagues when needed.
• Maintain a professional and inviting branch environment, adhering to guidelines.
• Support frontline transactions, ensuring positive customer experiences through advice and relationship building.

SHAREHOLDER

• Contribute to business objectives by identifying advice opportunities and referrals for growth.
• Promote the full suite of products, advice, services, and banking capabilities.
• Understand and apply operating policies and procedures.
• Support operational excellence and process improvements.
• Ensure accurate documentation and compliance with policies and regulations.
• Support and participate in process improvement initiatives.
• Maintain due diligence in customer transactions and activities.
• Minimize operational and regulatory risks by adhering to the Bank's conduct, ethics, laws, and policies.

EMPLOYEE / TEAM

• Participate as a team member, supporting a positive work environment and effective communication.
• Collaborate with colleagues to achieve goals efficiently.
• Support diversity and inclusivity, acting to support colleagues and customers from all backgrounds.
• Enhance personal knowledge and participate in training and knowledge transfer.
• Engage in performance management and development activities.
• Keep team informed on project and activity statuses.
• Contribute to a fair and inclusive environment, acting as a brand ambassador.

BREADTH & DEPTH

• Offer service and advice across a range of products and services.
• Possess broad knowledge of the product suite and processes.
• Provide recommendations and guidance to customers and partners.
• Resolve atypical or infrequent issues, using established practices and precedents.
• Understand team collaboration to ensure positive customer experiences.
• Support quality and efficiency in customer service and advice.
• Suggest improvements to work practices and customer service processes.
• Explain complex information clearly, building relationships with customers and teams.
• Perform activities with full proficiency through training.
• Typically report to an Assistant Branch Manager or Branch Manager.

EXPERIENCE & EDUCATION

• High School diploma and/or
• 1+ years of relevant experience
• Investment Funds Canada (IFC) or equivalent – post-appointment within 6 months
• Post-Secondary or Undergraduate degree (preferred in related field)

Additional Information:

We’re excited you’re considering a career with TD. We offer regular development conversations, training, and competitive benefits to support your growth both at work and at home.

Colleague Development:

We support your career goals with ongoing development, online learning, mentoring, and opportunities to expand your skills and experience.

Training & Onboarding:

We provide comprehensive training and onboarding to ensure your success in this role.

Interview Process:

We will contact candidates of interest for interviews and communicate outcomes via email or phone.

Accommodation:

Your accessibility needs are important to us. Please inform us if you require accommodations during the interview process.

We look forward to hearing from you!