Personal Banking Associate Trainee (Montreal-East)

TD Bank; Montreal; On-site; CAD 45,000 - 61,000; Full time

Job summary

Ein etabliertes Finanzinstitut sucht einen Personal Banking Associate Trainee, um eine außergewöhnliche Kundenerfahrung zu schaffen. In dieser spannenden Rolle werden Sie Kunden bei ihren Bankgeschäften unterstützen und ihnen helfen, digitale Fähigkeiten zu entwickeln. Durch Ihre proaktive Herangehensweise werden Sie nicht nur den Kundenservice verbessern, sondern auch zum Wachstum des Unternehmens beitragen. Das Unternehmen bietet umfassende Schulungs- und Entwicklungsmöglichkeiten, um sicherzustellen, dass Sie in Ihrer Rolle erfolgreich sind. Wenn Sie leidenschaftlich daran interessiert sind, Menschen zu helfen, ist dies die perfekte Gelegenheit für Sie.

Benefits

Wettbewerbsfähige Vorteile

Schulungs- und Entwicklungsmöglichkeiten

Diversity und Inklusion Initiativen

Qualifications

• Mindestens 1 Jahr Erfahrung im Kundenservice oder im Bankwesen.
• Erforderlich: High School Diploma und IFC innerhalb von 6 Monaten nach Einstellung.

Responsibilities

• Schaffung einer konsistenten und außergewöhnlichen Kundenerfahrung.
• Förderung von TD Bank Produkten und Dienstleistungen.
• Unterstützung von Teamzielen und Förderung von Vielfalt und Inklusion.

Skills

Kundenservice

Digitale Beratung

Verkauf von Finanzprodukten

Problemlösungsfähigkeiten

Education

High School Diploma

Investment Funds Canada (IFC)

Post-secondary degree

Job description

Personal Banking Associate Trainee (Montreal-East)

Personal Banking Associate Trainee (Montreal-East)

Apply remote type On Site locations Saint-Léonard, Québec time type Full time posted on Posted 2 Days Ago time left to apply End Date: June 30, 2025 (30+ days left to apply) job requisition id R_1418447

Work Location: Saint-Léonard, Quebec, Canada

Hours: 37.5

Line of Business: Personal & Commercial Banking

Pay Details: 45700$/$45700 - 61000$/$61000 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are key features of the colleague experience at TD. Our policies allow colleagues to progress through the salary range over time as they grow in their roles. The actual offered base pay may vary based on skills, experience, knowledge, location, and organizational needs.

As a candidate, you are encouraged to discuss compensation questions with your recruiter for more details.

Job Description:

KEY ACCOUNTABILITIES

CUSTOMER

• Create a consistent and exceptional customer experience with every interaction and contribute to ongoing branch improvements.
• Lead customer onboarding to help clients become digitally enabled, build banking capabilities, and start their savings and investing journey.
• Act as the primary branch representative, welcoming customers, addressing needs, and guiding them to suitable colleagues or partners for seamless service.
• Educate and activate Digital advice to enable customers to self-serve effectively.
• Ask thoughtful questions to understand customer needs and own solutions, involving experts when necessary.
• Promote TD Bank products and services aligned with customer needs, focusing on Everyday Banking, personal unsecured lending, and investing.
• Take ownership of resolving customer issues, coordinating with knowledgeable colleagues when needed.
• Maintain a professional and inviting branch environment, adhering to guidelines.
• Support frontline transactions, ensuring quality customer experiences and relationship building.

SHAREHOLDER

• Contribute to business objectives through advice opportunities and referrals for growth.
• Promote the full suite of products and services.
• Understand and apply operating policies and procedures.
• Support operational excellence and process improvement initiatives.
• Ensure accurate documentation and compliance with policies and regulations, including AML.

EMPLOYEE / TEAM

• Participate actively in team activities, supporting a positive environment and communication.
• Collaborate to achieve team goals and support diversity and inclusion.
• Enhance personal knowledge and participate in performance and development activities.
• Keep team informed and contribute to a fair, inclusive workplace.

BREADTH & DEPTH

• Offer service and advice across a range of products and services.
• Understand the full product suite and provide guidance and solutions to customers and partners.
• Support team objectives and ensure a consistent customer experience.
• Suggest process improvements and explain complex information effectively.
• Typically report to an Assistant Branch Manager or Branch Manager.

EXPERIENCE & EDUCATION

• High School diploma and/or 1+ years relevant experience.
• Investment Funds Canada (IFC) or equivalent – post-appointment within 6 months.
• Post-secondary or undergraduate degree preferred.

Additional Information

We’re committed to supporting your growth with training, development, and a competitive benefits plan. Our onboarding and ongoing development aim to help you succeed in your role.

Interview Process

We will contact candidates of interest to schedule interviews and communicate outcomes by email or phone.

Who We Are

TD is a leading global financial institution, the fifth largest bank in North America, serving over 27 million households and businesses. With more than 95,000 colleagues, we are guided by our vision to Be the Better Bank and our purpose to enrich lives.

Our Values & Commitment

We foster a culture of impact, growth, and care, emphasizing diversity, inclusion, and community involvement through initiatives like the TD Ready Commitment, aiming for a $1 billion contribution by 2030.