Personal Banking Associate Trainee - Future Opportunities

TD; London; On-site; CAD 45,000 - 61,000; Full time

Job summary

Ein etabliertes Finanzinstitut sucht einen Personal Banking Associate Trainee, um Kundenbeziehungen aufzubauen und zu pflegen. In dieser Rolle werden Sie Kunden bei ihren finanziellen Bedürfnissen unterstützen und ihnen helfen, die richtigen Ansprechpartner für ihre Bankanliegen zu finden. Sie werden auch digitale Bildung fördern und sicherstellen, dass die Kunden die Vorteile der digitalen Bankdienstleistungen verstehen. Diese Position bietet die Möglichkeit, in einem dynamischen Umfeld zu arbeiten, in dem Sie Ihre Fähigkeiten in der Kundenbetreuung und im Bankwesen weiterentwickeln können. Wenn Sie leidenschaftlich daran interessiert sind, Kunden zu helfen und eine Karriere im Bankwesen zu starten, ist dies die perfekte Gelegenheit für Sie.

Qualifications

• Mindestens 1 Jahr relevante Erfahrung im Kundenservice.
• Kenntnisse über Banklösungen und Prozesse sind erforderlich.

Responsibilities

• Engagement mit Kunden durch Beratung und Service-Transaktionen.
• Unterstützung des Frontline-Personals bei kritischen Problemen.

Skills

Kundenbeziehungsmanagement

Digitale Bildung

Organisationsfähigkeiten

Zeitmanagement

Kommunikationsfähigkeiten

Education

High School Diplom

Post-secondary oder Bachelor-Abschluss

Investment Funds Canada (IFC)

Tools

MS Office

Branch Software

Internet

Job description

Personal Banking Associate Trainee - Future Opportunities

Join to apply for the Personal Banking Associate Trainee - Future Opportunities role at TD.

Details of Compensation: $45,700 - $61,000 CAD

Work Location: London, Ontario, Canada

Schedule: 37.5 hours/week

Sector: Personal and Commercial Banking Services

TD is committed to offering fair and equitable compensation to all colleagues. Opportunities for growth and skill development are key features of the colleague experience at TD. Our policies and practices are designed to enable colleagues to progress over time as they improve in their roles. The base salary offered may vary based on skills, experience, professional knowledge, geographic location, and other specific needs of the sector and company. We encourage candidates to ask questions about compensation and have transparent conversations with recruiters for more details.

Department Overview: At TD Canada Trust, we are the frontline of TD Bank. We aim to build deep, lasting relationships with our customers by providing a broad range of customer service transactions and advice on services, products, and solutions. We understand customer needs and identify opportunities to promote products and services, referring customers to the appropriate team members or internal partners, ensuring a positive experience.

Join TD Canada Trust and embody our values: Think like a customer, Act like an Owner, Innovate with purpose, and Execute with Speed and Impact.

Job Description: Do you excel at establishing and maintaining impactful relationships with customers? Do you enjoy helping with financial needs? We seek a Personal Banking Associate for our branch who can guide customers to the right staff for their banking queries, including new accounts, investments, and solutions. Do you think you have what it takes?

Typical Daily Activities:

• Engage customers with advice, service transactions, digital education, and problem resolution related to banking solutions
• Understand customer needs and guide them to the right contact while exercising good judgment in confidential matters
• Build confidence in digital banking by educating customers on mobile, ATM, and online banking
• Support frontline staff with scheduled transactions; resolve critical issues; report non-standard matters
• Suggest improvements to work practices and branch processes to enhance customer experience
• Complete business processes and procedures accurately and timely
• Ensure documentation reflects business intentions and complies with regulations and TD's Code of Conduct and Ethics
• Promote a positive work environment, participate in personal development, and share industry knowledge

Job Requirements:

• High School diploma and/or 1+ years relevant experience
• Investment Funds Canada (IFC) or equivalent – within 6 months of appointment
• Post-secondary or undergraduate degree preferred
• Proficiency in MS Office, branch software, and internet
• Knowledge of banking solutions and processes
• Self-starter with strong organizational and time management skills
• Effective communicator with customer experience skills

About Us: TD is a global leader in financial services, representing the fifth-largest bank in North America. We serve over 27 million households and businesses worldwide, with more than 95,000 colleagues dedicated to serving our clients and supporting economic growth. We are committed to being a better bank and enriching the lives of our clients, communities, and colleagues. We prioritize customer experience, innovation, and continuous improvement to shape the future of banking. Whether you have extensive banking experience or are just starting your career, we offer training, mentorship, and leadership opportunities to help you reach your full potential.