Personal Banking Associate Trainee - Boucherville

TD; Boucherville; On-site; CAD 45,700 - 61,000; Full time

Benefits offered by this job

Total Rewards package

Health benefits

Retirement programs

Job summary

TD Canada Trust is seeking a branch associate in Boucherville, QC. The role reinforces customer service across banking solutions, guiding clients to the right staff for resolution and advice. This position supports daily transactions and helps customers navigate digital banking tools.

Join TD Canada Trust to deliver excellent service, uphold TD's Code of Conduct, and contribute to a positive, efficient team in a dynamic banking environment. Mobility within the district may apply.

Qualifications

• High School diploma and/or 1+ years of relevant experience.
• Investment Funds Canada (IFC) or equivalent – post‑appointment within 6 months.
• Post‑secondary or undergraduate degree (in a related field) preferred.
• Proficiency in using MS Office (Word, Excel, Outlook), branch software, and internet.
• Knowledge of banking solutions and processes to advise customers.
• A self‑starter who works independently in a dynamic environment with strong administration, organizational, planning, and time‑management skills.
• A dynamic, diligent, and effective influencer with a can‑do attitude to exercise initiative and handle multiple tasks and changing priorities.
• A strong communicator with established customer experience skills who can effectively connect, both verbally and in writing, with customers and related teams in a courteous and effective manner.

Responsibilities

• Engage customers with advice needs, service transactions, digital education, and problem resolution related to banking solutions.
• Understand customer needs and guide them to the right contact person for appropriate solutions while exercising good judgment in confidential matters.
• Build customer confidence in emerging digital banking trends by educating them on mobile, ATM, and online banking.
• Support frontline staff with scheduled cash and non‑cash transactions; resolve critical issues and report non‑standard matters to management.
• Recommend improvements to work practices, branch operations, and processes to enhance customer experience and achieve operational excellence.
• Participate in the timely and accurate completion of business processes and procedures.
• Ensure prepared documentation is accurate, reflects business intentions, and is consistent with relevant regulations and TD's Code of Conduct and Ethics.
• Help build a positive and equitable work environment by promoting team effectiveness, participating in personal performance development, and sharing industry knowledge to achieve common objectives.

Skills

MS Office proficiency

Banking knowledge

Customer service

Communication skills

Education

High School diploma

Post-secondary degree preferred

IFC certification within 6 months

Tools

Branch software

Job description

Work Location

Boucherville, Quebec, Canada

Hours

37.5 hours per week

Line Of Business

Personal & Commercial Banking

Pay Details

Competitive salary range: CAD 45,700 – 61,000 per year.

TD is committed to providing fair and equitable compensation. Base pay may vary based on skills, experience, knowledge, location, and business needs.

Job Overview

At TD Canada Trust, we are the frontline of TD Bank. We build deep, long‑lasting relationships with customers through a broad range of service transactions and by providing information and advice on products and solutions. In this branch role, you will guide customers to the appropriate staff member for resolving their financial queries and banking needs.

Welcome to TD Canada Trust – think like a customer, act like an owner, innovate with purpose, and execute with speed and impact.

Responsibilities

• Engage customers with advice needs, service transactions, digital education, and problem resolution related to banking solutions.
• Understand customer needs and guide them to the right contact person for appropriate solutions while exercising good judgment in confidential matters.
• Build customer confidence in emerging digital banking trends by educating them on mobile, ATM, and online banking.
• Support frontline staff with scheduled cash and non‑cash transactions; resolve critical issues and report non‑standard matters to management.
• Recommend improvements to work practices, branch operations, and processes to enhance customer experience and achieve operational excellence.
• Participate in the timely and accurate completion of business processes and procedures.
• Ensure prepared documentation is accurate, reflects business intentions, and is consistent with relevant regulations and TD's Code of Conduct and Ethics.
• Help build a positive and equitable work environment by promoting team effectiveness, participating in personal performance development, and sharing industry knowledge to achieve common objectives.

Requirements

• High School diploma and/or 1+ years of relevant experience.
• Investment Funds Canada (IFC) or equivalent – post‑appointment within 6 months.
• Post‑secondary or undergraduate degree (in a related field) preferred.
• Proficiency in using MS Office (Word, Excel, Outlook), branch software, and internet.
• Knowledge of banking solutions and processes to advise customers.
• A self‑starter who works independently in a dynamic environment with strong administration, organizational, planning, and time‑management skills.
• A dynamic, diligent, and effective influencer with a can‑do attitude to exercise initiative and handle multiple tasks and changing priorities.
• A strong communicator with established customer experience skills who can effectively connect, both verbally and in writing, with customers and related teams in a courteous and effective manner.

Mobility

This role includes a mobility clause requiring the candidate to be mobile within the Assigned District. Upon completion of the training program, the candidate may be assigned to a position that requires geographic relocation within the region.

Benefits

TD offers a Total Rewards package that includes base salary, variable compensation, health and wellbeing benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.

Language Requirement (Quebec Only)

Ce poste n’exige pas la maîtrise d’une langue autre que le français.