Personal Banking Associate Trainee - Bois des FIlions

TD Bank; Bois-des-Filion; On-site; CAD 45,000 - 61,000; Full time

Job summary

An established industry player is seeking a Personal Banking Associate Trainee to join their team in Bois-des-Filion. This role focuses on delivering exceptional customer service, assisting clients with their banking needs, and promoting various financial products. The ideal candidate will thrive in a collaborative environment, engage with customers to enhance their banking experience, and support the branch’s operational excellence. With a commitment to colleague development and a competitive benefits plan, this position offers a pathway for growth and skill enhancement within the organization. If you are passionate about helping others and making a positive impact, this opportunity is for you.

Benefits

Comprehensive Training

Career Development Programs

Competitive Benefits Plan

Qualifications

• 1+ years of relevant experience in customer service or banking.
• High School diploma or equivalent is required.

Responsibilities

• Create exceptional customer experiences and onboard new clients.
• Promote bank products and assist customers with their banking needs.

Skills

Customer Service

Communication Skills

Problem Solving

Sales Skills

Education

High School Diploma

Post-secondary Degree

Job description

Personal Banking Associate Trainee - Bois des FIlions

Personal Banking Associate Trainee - Bois des FIlions

Apply remote type: On Site

Locations: Bois-des-Filion, Québec

Time type: Full time

Posted on: Posted 2 Days Ago

Application deadline: End Date: June 30, 2025 (30+ days left to apply)

Job requisition id: R_1417495

Work Location:

Bois-des-Filion, Quebec, Canada

Hours:

37.5

Line of Business:

Personal & Commercial Banking

Pay Details:

45700$/$45700 - 61000$/$61000 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are key features of the colleague experience at TD. Our policies allow colleagues to progress through the salary range over time based on performance and development. Actual offered base pay may vary depending on skills, experience, location, and organizational needs.

Job Description:

CUSTOMER

• Create a consistent and exceptional customer experience with every interaction and contribute to the improvement of the branch customer experience.
• Lead the customer onboarding process, helping customers become digitally enabled, build their banking capabilities, and start their savings and investing journey.
• Act as the primary branch representative, welcoming customers, addressing needs, assisting with navigation, and coordinating introductions for a seamless experience.
• Educate and activate Digital advice, enabling customers to self-serve effectively.
• Ask thoughtful questions to understand customer needs and own solutions or refer to experts as needed.
• Promote TD Bank products and services aligned with customer needs, focusing on Everyday Banking, personal unsecured lending, and investing.
• Take ownership of resolving customer problems and hand off to knowledgeable colleagues when necessary.
• Maintain a professional and inviting branch environment, adhering to guidelines.
• Support frontline transactions, ensuring quality customer interactions and relationship building.

SHAREHOLDER

• Contribute to business objectives through advice opportunities and referrals.
• Promote the full suite of products and banking capabilities.
• Understand and apply operating policies and procedures.
• Support operational excellence and process improvements.
• Ensure accurate documentation and compliance with policies and regulations.
• Support risk mitigation and due diligence in transactions.

EMPLOYEE / TEAM

• Participate actively in team support, communication, and a positive work environment.
• Collaborate with colleagues to achieve goals efficiently.
• Support diversity and inclusion initiatives.
• Enhance personal knowledge and participate in development activities.
• Keep team informed about project statuses and day-to-day activities.
• Act as a brand ambassador, both internally and externally.

BREADTH & DEPTH

• Offer service and advice across a range of products and services.
• Understand full product suite and processes, providing guidance and solutions.
• Support team objectives and improve customer experience.
• Support quality, timeliness, and efficiency in customer interactions.
• Suggest work process improvements.
• Build relationships and explain complex information clearly.
• Perform activities with full proficiency, reporting to management.

EXPERIENCE & EDUCATION

• High School diploma or equivalent.
• 1+ years relevant experience.
• Investment Funds Canada (IFC) or equivalent – post-appointment within 6 months.
• Post-secondary or undergraduate degree preferred.

Additional Information

We’re committed to supporting your growth through development, training, and a competitive benefits plan, helping you thrive at work and at home.

Colleague Development

Regular career conversations, online learning, mentoring programs, and diverse career paths are available to support your goals within TD.

Training & Onboarding

We provide comprehensive training and onboarding to set you up for success in your new role.

Interview Process

We will contact candidates of interest to schedule interviews and communicate outcomes via email or phone.

Accommodation

Please inform us if you require accommodations during the interview process to ensure accessibility.

Language Requirement (Quebec only):

Proficiency in a language other than French is required to support or serve clients needing services in another language.

Our Values

Guided by Impact, Growth, and a Culture of Care, we aim to make a positive impact in our communities and foster an inclusive, respectful environment.

Community Impact - TD Ready Commitment

Our initiative aims to invest C$1 billion by 2030 in community programs across four key areas to promote progress and inclusivity.