Personal Banking Associate Trainee

TD; Oakville; On-site; CAD 49,000 - 61,000; Full time

Job summary

Join a leading global financial institution as a Personal Banking Associate Trainee in Oakville, Ontario. This role focuses on building strong customer relationships while providing essential banking services and solutions. You'll engage customers, guide them through digital banking, and ensure compliance with regulations. TD offers a supportive environment with growth opportunities and a comprehensive Total Rewards package.

Benefits

Salary

Benefits

Paid Time Off

Career Development

Qualifications

• 1+ years of relevant experience preferred.
• Investment Funds Canada (IFC) or equivalent required post-appointment.

Responsibilities

• Engage customers in banking solutions and problem resolution.
• Promote a positive work environment and support team effectiveness.

Skills

Customer Experience

Communication

Organizational Skills

Education

High School Diploma

Post-secondary Degree

Tools

MS Office

Branch Software

Job description

Join to apply for the Personal Banking Associate Trainee role at TD

Work Location: Oakville, Ontario, Canada

Hours: 37.5

Line Of Business: Personal & Commercial Banking

Pay Details: $49,500 - $61,000 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are key features of the colleague experience at TD. Our compensation policies are designed to allow colleagues to progress through the salary range over time as they advance in their roles. The actual offered base pay may vary based on skills, experience, knowledge, location, and organizational needs. Candidates are encouraged to discuss compensation details with their recruiter.

Job Description:

At TD Canada Trust, we are the frontline of TD Bank. We aim to build deep, long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions. We understand customer needs and identify opportunities to promote products and services, referring customers to the appropriate team members or internal partners, all while ensuring a positive customer experience.

Join TD Canada Trust and embody our values: Think like a customer, Act like an Owner, Innovate with purpose, and Execute with Speed and Impact.

Role Responsibilities:

• Engage customers in advice, service transactions, digital education, and problem resolution related to banking solutions.
• Understand customer needs and guide them to the right contact for solutions, exercising good judgment in confidential matters.
• Build confidence in digital banking trends by educating customers on mobile, ATM, and online banking.
• Support front-line staff with scheduled transactions; resolve critical issues and report non-standard matters.
• Recommend improvements to branch operations and work practices to enhance customer experience and operational excellence.
• Complete business processes accurately and in a timely manner.
• Ensure documentation reflects business intentions and complies with regulations and TD's Code of Conduct and Ethics.
• Promote a positive, equitable work environment by supporting team effectiveness and participating in performance development.

Qualifications:

• High School diploma and/or 1+ years of relevant experience.
• Investment Funds Canada (IFC) or equivalent – post-appointment within 6 months.
• Post-secondary or undergraduate degree in a related field preferred.
• Proficiency in MS Office, branch software, and internet.
• Knowledge of banking solutions and processes.
• Self-starter with strong organizational and time management skills.
• Effective communicator with customer experience skills, both verbal and written.

Additional Information:

TD is a leading global financial institution, the fifth largest bank in North America by branches. We serve over 27 million households and businesses worldwide, with over 95,000 colleagues committed to our vision to Be the Better Bank and our purpose to enrich lives.

Our Total Rewards package includes salary, benefits, savings and retirement programs, paid time off, discounts, career development, and recognition programs. We support colleagues' growth through development conversations, training, mentorship, and a variety of career paths.

We provide onboarding and training to help you succeed. We are committed to accessible hiring processes and accommodations for candidates with disabilities.

We look forward to your application!