Personal Banking Associate Trainee

TD; Brampton; On-site; CAD 45,000 - 61,000; Full time

Job summary

A leading financial institution is seeking a Personal Banking Associate in Brampton, Ontario. In this role, you will engage customers, resolve their financial queries, and support branch operations. The ideal candidate has a high school diploma and strong customer service skills. This position offers a competitive salary range of $45,700 to $61,000 CAD with additional benefits.

Benefits

Health and well-being benefits

Savings and retirement programs

Paid time off

Qualifications

• 1+ years of relevant experience.
• Proficiency in using MS Office and branch software.
• Strong communication skills for customer interaction.

Responsibilities

• Engage customers in banking services and problem resolution.
• Guide customers to the appropriate contacts and solutions.
• Support the frontline staff with transactions.

Skills

Customer service

Problem resolution

Communication

Organizational skills

Digital banking

Education

High School diploma

Post-Secondary degree (preferred)

Investment Funds Canada (post-appointment)

Tools

MS Office (Word, Excel, Outlook)

Branch software

Job description

Work Location: Brampton, Ontario, Canada

Hours: 37.5

Line Of Business: Personal & Commercial Banking

Pay Details: $45,700.00 - $61,000.00 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description

Department Overview: At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers.

Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate with purpose and Execute with Speed and Impact.

Job Description

Can you establish, build, and maintain impactful relationships with our customers? Do you love working with customers and helping them with their financial needs? We are seeking a Personal Banking Associate for our branch office who can guide customers to the appropriate staff member for resolving their financial queries and banking needs, including new accounts, investment advice and banking solutions.

In This Role, a Typical Day May Look Like:

• Engage customers in day-to-day advice needs, service transactions, digital education, and customer problem resolution related to banking solutions
• Understand customer needs and guide customers to the right contact person for appropriate solutions while exercising good judgement in confidential matters
• Build customer confidence on emerging digital banking trends by educating them on mobile, ATM, and online banking
• Support the frontline staff with scheduled cash and non-cash transactions; resolve critical issues and report non-standard matters to management
• Recommend improvements to work practices, branch operations and processes to enhance customer experience and achieve operational excellence
• Participate in the timely and accurate completion of business processes and procedures
• Ensure prepared documentation is accurate, reflects business intentions, and is consistent with relevant regulations and TD's Code of Conduct and Ethics
• Help build a positive and equitable work environment by promoting team effectiveness, participating in personal performance development and sharing industry knowledge to achieve common objectives

Job Requirements:

• High School diploma and/or 1+ years of relevant experience
• Investment Funds Canada (IFC) or equivalent – post-appointment within 6 months
• Post-Secondary or Undergraduate degree (in related field) preferred
• Proficiency in using MS Office (Word, Excel and Outlook), branch software and internet
• Knowledge of banking solutions and processes to advise customers
• A self-starter who works independently in a dynamic work environment through strong administration, organizational, planning and time management skills
• A dynamic, diligent, and effective influencer with can-do attitude to exercise initiative and handle several tasks and changing priorities
• A strong communicator with established customer experience skills who can effectively connect, both verbally and in writing, with customers and related teams in a courteous, and effective manner

We are committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing.

As an organization, we keep growing – and so will you.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes.

Our Total Rewards Package includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.

TD is an equal opportunities employer