Personal Banking Associate (Hybrid) (12 month term)

Alterna Savings; Toronto; Hybrid; CAD 45,000 - 55,000; Full time

Job summary

A financial services cooperative in Toronto is seeking a Personal Banking Associate for a 12-month term. In this hybrid role, you will serve existing members, identify their needs, and upsell appropriate products. Candidates should have a minimum of 2 years of sales experience and a background in finance is a plus. The position offers opportunities for personal development and aims to meet community needs.

Benefits

Collaborative work culture

Accessibility accommodations

Qualifications

• Minimum 2 years experience in sales or equivalent.
• Financial services experience is an asset.
• Proven sales experience and experience in providing credit solutions is a plus.

Responsibilities

• Assess members' needs and identify cross-sell/up-sell opportunities.
• Meet sales targets and deliver suitable products/services.
• Participate in community initiatives.

Skills

Knowledge of investments, loans, and basic mortgages

Basic sales skills for opportunity spotting and needs assessment

Problem-solving skills

Excellent interpersonal and communication skills

Education

Post-secondary education with a minimum of 2 years experience in sales or equivalent

Tools

Excel

Word

Job description

Personal Banking Associate (Hybrid) (12 month term)

Join to apply for the Personal Banking Associate (Hybrid) (12 month term) role at Alterna Savings.

Description

Status : 12 months Term (maternity leave) - Full Time Hours - 37.5 hours per week

Scope of Position

This is a dual role serving as an ambassador for new and existing members of Alterna. The incumbent must quickly assess members’ needs at every contact, identify cross-sell and up-sell opportunities, and provide appropriate education, advice, products, and services. They will also identify members with complex needs and refer them to branch partners or Senior Bankers. Additionally, this role involves maintaining a cash drawer and servicing members.

The Personal Banking Associate contributes to the team’s sales plan by effectively assessing members’ financial needs and offering product and service solutions. They proactively promote and upsell banking products, primarily dealing with member-initiated contact.

Major Responsibilities

• Follow all sales and service processes.
• Meet sales targets by delivering suitable products and services.
• Probe to uncover additional needs for cross-selling and up-selling.
• Provide education and advice on transactional banking, investments, and credit situations.
• Accurately perform transaction posting, cash management, and administrative procedures.
• Identify and refer high-value or high-potential members to appropriate staff.
• Maximize growth and retention through opportunity spotting, contributing to branch goals.
• Participate in branch meetings, huddles, sales initiatives, and campaigns.
• Be available for walk-in traffic and member-initiated contact.
• Act as part of both MSR and Sales teams.
• Maintain knowledge of all products and procedural changes.
• Proficiently use sales and service tools to support member interactions.
• Identify personal development opportunities and participate in goal setting and coaching.
• Comply with anti-money laundering and other regulatory guidelines.
• Participate in community initiatives as determined by the branch or organization.
• Perform other duties as assigned.

Expectations / Outcomes

• Meet or exceed personal sales and service targets.
• Exceed members’ expectations in service quality.
• Align individual contributions with organizational goals in financial performance, member engagement, and community impact.

Education / Certifications / Experience

• Post-secondary education with a minimum of 2 years experience in sales or equivalent.
• Financial services industry experience is an asset.
• Proven sales experience.
• Experience in providing credit solutions is an asset.

Knowledge / Skills

• Knowledge of investments, loans, and basic mortgages.
• Basic sales skills for opportunity spotting and needs assessment.
• Proficiency in computer applications such as Excel and Word.
• Good problem-solving skills.
• Excellent interpersonal and communication skills.

Competencies

• Member Engagement
• Continuous Learning & Agility
• Teamwork
• Achievement Orientation
• Adaptability
• Decision Making & Problem Solving
• Impact & Influence
• Initiative
• Sales Process
• Professional / Technical Expertise

About Alterna Savings

Alterna Savings and Credit Union Limited has been delivering financial services for over 115 years, creating positive impacts in the community. It is a member-owned cooperative with over 210,000 members, operating 40 branches across Ontario, along with digital channels and investment services.

Learn more at alterna.ca or through our social media channels.

Working at Alterna

We foster a culture based on Collaboration, Integrity, and Respect, and have received multiple employer awards. We value accessibility and provide accommodations during the recruitment process upon request.

Seniority level: Entry level

Employment type: Full-time

Job function: Finance and Sales

Note: This job posting is active and not expired.