Personal Banking Associate (Future opportunities) - Montreal West (part-time)

TD Bank; Dollard-des-Ormeaux; On-site; CAD 43,000 - 59,000; Part time

Job summary

Join a leading global financial institution as a Personal Banking Associate, where you will play a crucial role in building lasting relationships with customers. In this part-time position, you will engage with clients, provide expert advice on banking solutions, and support them in navigating digital banking trends. This dynamic role offers the opportunity to enhance customer experiences and contribute to operational excellence in a collaborative environment. With a commitment to colleague development and a comprehensive rewards package, this is your chance to thrive in a supportive workplace that values your contributions and growth.

Benefits

Health and Well-being Benefits

Savings and Retirement Programs

Paid Time Off

Banking Benefits and Discounts

Career Development Opportunities

Reward and Recognition Programs

Qualifications

• High School diploma required; post-secondary education preferred.
• 1+ years of relevant experience in customer service.

Responsibilities

• Engage customers with banking solutions and digital education.
• Support frontline staff with transactions and resolve issues.

Skills

Customer Service

Communication

MS Office

Banking Solutions Knowledge

Problem Resolution

Time Management

Organizational Skills

Digital Banking Education

Education

High School Diploma

Post-Secondary or Undergraduate Degree

Investment Funds Canada (IFC)

Tools

Branch Software

Internet

Job description

Personal Banking Associate (Future opportunities) - Montreal West (part-time)

Work Location: Dollard-des-Ormeaux, Quebec, Canada

Hours: 18.75

Line of Business: Personal & Commercial Banking

Pay Details: $43,700 - $58,200 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD.

Job Description:

At TD Canada Trust, we are the frontline of TD Bank, building deep and long-lasting relationships with our customers. We perform a broad range of customer service transactions and provide information and advice on services, products, and solutions to existing or prospective TD customers.

Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate with purpose and Execute with Speed and Impact.

In this role, a typical day may look like:

• Engage customers in day-to-day advice needs, service transactions, digital education, and customer problem resolution related to banking solutions.
• Understand customer needs and guide customers to the right contact person for appropriate solutions while exercising good judgement in confidential matters.
• Build customer confidence on emerging digital banking trends by educating them on mobile, ATM, and online banking.
• Support the frontline staff with scheduled cash and non-cash transactions; resolve critical issues and report non-standard matters to management.
• Recommend improvements to work practices, branch operations and processes to enhance customer experience and achieve operational excellence.
• Participate in the timely and accurate completion of business processes and procedures.
• Ensure prepared documentation is accurate, reflects business intentions, and is consistent with relevant regulations and TD's Code of Conduct and Ethics.
• Help build a positive and equitable work environment by promoting team effectiveness, participating in personal performance development and sharing industry knowledge to achieve common objectives.

Job Requirements:

• High School diploma and/or 1+ years of relevant experience.
• Investment Funds Canada (IFC) or equivalent – post-appointment within 6 months.
• Post-Secondary or Undergraduate degree (in related field) preferred.
• Proficiency in using MS Office (Word, Excel and Outlook), branch software and internet.
• Knowledge of banking solutions and processes to advise customers.
• A self-starter who works independently in a dynamic work environment through strong administration, organizational, planning and time management skills.
• A dynamic, diligent, and effective influencer with a can-do attitude to exercise initiative and handle several tasks and changing priorities.
• A strong communicator with established customer experience skills who can effectively connect, both verbally and in writing, with customers and related teams in a courteous, and effective manner.

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. We deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States, and around the world.

Our Total Rewards Package:
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.

Additional Information:
We’re delighted that you’re considering building a career with TD. We’re committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development:
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs.

Training & Onboarding:
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process:
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation:
Your accessibility is important to us. Please let us know if you’d like accommodations to help us remove barriers so that you can participate throughout the interview process.

Language Requirement (Quebec only):
As this posting concerns future vacancies and will serve to fill many positions with comparable requirements in the future, we invite bilingual and francophone candidates to apply.