Personal Banking Associate (Future opportunities) - Montreal West (full-time)

TD Bank; Dollard-des-Ormeaux; On-site; CAD 43,000 - 59,000; Full time

Job summary

Join a forward-thinking financial institution as a Personal Banking Associate, where you will play a crucial role in delivering exceptional customer service and building lasting relationships. In this dynamic position, you'll engage with customers, provide advice on banking solutions, and educate them on digital banking trends. You'll be part of a supportive team that values your contributions and offers growth opportunities. With a commitment to employee development and a comprehensive rewards package, this is an exciting chance to advance your career in a leading global bank known for legendary customer experiences. Embrace the opportunity to make a significant impact in the world of banking.

Benefits

Comprehensive benefits plan

Training programs

Career development support

Competitive salary

Work-life balance initiatives

Qualifications

• High School diploma with 1+ years of relevant experience.
• Proficiency in MS Office and knowledge of banking solutions.

Responsibilities

• Engage customers in service transactions and digital education.
• Support frontline staff with cash and non-cash transactions.

Skills

Customer Service

Digital Banking Solutions

MS Office (Word, Excel, Outlook)

Communication Skills

Organizational Skills

Education

High School Diploma

Post-Secondary Degree (Preferred)

Investment Funds Canada (IFC)

Tools

Branch Software

Internet Proficiency

Job description

Personal Banking Associate (Future opportunities) - Montreal West (full-time)

Work Location: Dollard-des-Ormeaux, Quebec, Canada

Hours: 37.5

Line of Business: Personal & Commercial Banking

Pay Details: $43,700 - $58,200 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD.

Job Description:

At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers.

Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate with purpose and Execute with Speed and Impact.

In this role, a typical day may look like:

1. Engage customers in day-to-day advice needs, service transactions, digital education, and customer problem resolution related to banking solutions.
2. Understand customer needs and guide customers to the right contact person for appropriate solutions while exercising good judgement in confidential matters.
3. Build customer confidence on emerging digital banking trends by educating them on mobile, ATM, and online banking.
4. Support the frontline staff with scheduled cash and non-cash transactions; resolve critical issues and report non-standard matters to management.
5. Recommend improvements to work practices, branch operations and processes to enhance customer experience and achieve operational excellence.
6. Participate in the timely and accurate completion of business processes and procedures.
7. Ensure prepared documentation is accurate, reflects business intentions, and is consistent with relevant regulations and TD's Code of Conduct and Ethics.
8. Help build a positive and equitable work environment by promoting team effectiveness, participating in personal performance development and sharing industry knowledge to achieve common objectives.

Job Requirements:

1. High School diploma and/or 1+ years of relevant experience.
2. Investment Funds Canada (IFC) or equivalent – post-appointment within 6 months.
3. Post-Secondary or Undergraduate degree (in related field) preferred.
4. Proficiency in using MS Office (Word, Excel and Outlook), branch software and internet.
5. Knowledge of banking solutions and processes to advise customers.
6. A self-starter who works independently in a dynamic work environment through strong administration, organizational, planning and time management skills.
7. A dynamic, diligent, and effective influencer with a can-do attitude to exercise initiative and handle several tasks and changing priorities.
8. A strong communicator with established customer experience skills who can effectively connect, both verbally and in writing, with customers and related teams in a courteous, and effective manner.

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world.

Our Total Rewards Package:
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals.

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Language Requirement (Quebec only):
*Remarque: Étant donné que cet affichage concerne de futurs postes vacants et qu’il servira à pourvoir de nombreux postes aux exigences comparables à l’avenir, nous invitons les candidats bilingues et francophones à poser leur candidature.