Personal Banking Associate (Future opportunities) - Montreal East (part-time)

TD Bank; Montreal; On-site; CAD 43,000 - 59,000; Part time

Job summary

Join a forward-thinking financial institution as a Personal Banking Associate in Montreal East! This part-time role offers the opportunity to build lasting relationships with customers by providing exceptional service and guidance on banking solutions. You'll engage with clients daily, helping them navigate digital banking and resolve their needs while actively contributing to a positive work environment. With a commitment to employee growth and well-being, this position offers a supportive atmosphere where your contributions truly matter. If you're passionate about customer experience and eager to make a difference, this is the perfect opportunity for you!

Benefits

Career Growth Opportunities

Comprehensive Total Rewards Package

Support for Work-Life Balance

Qualifications

• High School diploma and/or 1+ years of relevant experience required.
• Proficiency in MS Office and knowledge of banking solutions essential.

Responsibilities

• Engage customers in service transactions and provide banking solutions.
• Educate customers on digital banking trends and resolve issues.

Skills

Customer Service

Communication Skills

Problem Resolution

Digital Banking Education

MS Office Proficiency

Knowledge of Banking Solutions

Education

High School Diploma

Post-Secondary or Undergraduate Degree

Investment Funds Canada (IFC)

Tools

MS Office (Word, Excel, Outlook)

Branch Software

Internet

Job description

Personal Banking Associate (Future Opportunities) - Montreal East (Part-Time)

Work Location: Saint-Léonard, Quebec, Canada

Hours: 37.5

Line of Business: Personal & Commercial Banking

Pay Details: $43,700 - $58,200 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD.

Job Description:

At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers.

Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate with purpose and Execute with Speed and Impact.

In this role, a typical day may look like:

• Engage customers in day-to-day advice needs, service transactions, digital education, and customer problem resolution related to banking solutions.
• Understand customer needs and guide customers to the right contact person for appropriate solutions.
• Build customer confidence on emerging digital banking trends by educating them on mobile, ATM, and online banking.
• Support the frontline staff with scheduled cash and non-cash transactions; resolve critical issues and report non-standard matters to management.
• Recommend improvements to work practices, branch operations, and processes to enhance customer experience.
• Participate in the timely and accurate completion of business processes and procedures.
• Ensure prepared documentation is accurate, reflects business intentions, and is consistent with relevant regulations and TD's Code of Conduct and Ethics.
• Help build a positive and equitable work environment by promoting team effectiveness.

Job Requirements:

• High School diploma and/or 1+ years of relevant experience.
• Investment Funds Canada (IFC) or equivalent – post-appointment within 6 months.
• Post-Secondary or Undergraduate degree (in related field) preferred.
• Proficiency in using MS Office (Word, Excel, and Outlook), branch software, and internet.
• Knowledge of banking solutions and processes to advise customers.
• A self-starter who works independently in a dynamic work environment.
• A strong communicator with established customer experience skills.

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. We deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States, and around the world.

Our Total Rewards Package:

Our Total Rewards package reflects the investments we make in our colleagues to help them achieve their financial, physical, and mental well-being goals.

Additional Information:

We’re delighted that you’re considering building a career with TD. We’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes.

Accommodation:

Your accessibility is important to us. Please let us know if you’d like accommodations to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!