Personal Banking Associate - ( Future Opportunities )

TD; Central Ontario; On-site; CAD 43,000 - 59,000; Full time

Job summary

TD is seeking a Personal Banking Associate to enhance customer relationships through excellent service and advice. This role involves engaging customers, providing digital banking education, and supporting front-line staff. Ideal candidates will have a high school diploma and relevant experience, with opportunities for growth and skill development.

Qualifications

• High School diploma and/or 1+ years of relevant experience.
• Post-secondary or undergraduate degree preferred.
• Effective communication skills, both verbal and written.

Responsibilities

• Engage customers with advice and service transactions.
• Educate customers on digital banking trends.
• Complete business processes accurately and timely.

Skills

Communication

Organizational skills

Problem resolution

Education

High School diploma

Post-secondary or undergraduate degree

Investment Funds Canada (IFC)

Tools

MS Office

Branch software

Job description

Personal Banking Associate - ( Future Opportunities )

Join to apply for the Personal Banking Associate - ( Future Opportunities ) role at TD.

Job Details

Location: Simcoe, Ontario, Canada
Hours: 37.5 hours/week
Line of Business: Personal & Commercial Banking
Salary Range: $43,900 - $58,600 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are key features of the colleague experience at TD. Our policies allow colleagues to progress through the salary range as they advance in their roles. The actual offer may vary based on skills, experience, location, and organizational needs. Candidates are encouraged to discuss compensation questions with their recruiter.

Job Description

At TD Canada Trust, we are the frontline of TD Bank. We aim to build deep and lasting relationships with our customers by providing excellent service, advice on products and solutions, and identifying opportunities to promote our services. Join us to think like a customer, act like an owner, innovate with purpose, and execute with speed and impact.

Responsibilities

• Engage customers with advice, service transactions, digital education, and problem resolution related to banking solutions.
• Understand customer needs and direct them to the appropriate team members while maintaining confidentiality.
• Educate customers on digital banking trends, including mobile, ATM, and online banking.
• Support front-line staff with transactions, resolve issues, and report non-standard matters.
• Suggest improvements to work practices and branch operations to enhance customer experience.
• Complete business processes accurately and timely, ensuring compliance with regulations and TD's Code of Conduct and Ethics.
• Promote a positive work environment, participate in performance development, and share industry knowledge.

Requirements

• High School diploma and/or 1+ years of relevant experience.
• Investment Funds Canada (IFC) or equivalent – post-appointment within 6 months.
• Post-secondary or undergraduate degree preferred.
• Proficiency in MS Office, branch software, and internet.
• Knowledge of banking solutions and processes.
• Ability to work independently with strong organizational and time management skills.
• Effective communication skills, both verbal and written.

About TD

TD is a leading global financial institution, the fifth largest bank in North America, serving over 27 million households and businesses. We are committed to enriching lives and delivering legendary customer experiences. We value innovation, growth, and support our colleagues' development through training and mentorship.