Personal Banking Associate (Full time)- Ste-Thérèse

TD Bank; Sainte-Thérèse; On-site; CAD 46,000 - 61,000; Full time

Job summary

TD Bank in Sainte-Thérèse, Quebec, is hiring a Customer Service Associate in Personal & Commercial Banking. You will assist customers with everyday banking needs, explain digital tools, and guide them to the right specialist for solutions.

Requirements include a high school diploma (or equivalent) with 1+ year of relevant experience, MS Office proficiency, and knowledge of banking products. Licensing steps and strong communication are valued; bilingualism is a plus.

Qualifications

• High School diploma or equivalent; 1+ year of relevant experience preferred.
• Licensing: IFC or equivalent within 90 days; CIRO checks.
• Post-secondary degree related field preferred.
• Proficient with MS Office and branch software.
• Strong communication and customer service skills.

Responsibilities

• Engage customers in day-to-day advice needs and service transactions.
• Educate customers on mobile, ATM, and online banking features.
• Refer customers to the right team for appropriate solutions.
• Assist frontline staff with cash and non-cash transactions.
• Ensure documentation is accurate and compliant with regulations.
• Support improvements to branch operations and processes.

Skills

Customer service

Communication

MS Office

Banking knowledge

Education

High School diploma or equivalent

Post-secondary degree (preferred)

Tools

Branch software

Job description

Work Location

Sainte-Therese, Quebec, Canada

Hours

37.5

Line of Business

Personal & Commercial Banking

Pay Details

45 700$/$45,700 - 61 000$/$61,000 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Department Overview

At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services to refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer experience.

Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate with purpose and Execute with Speed and Impact.

Job Description

• Engage customers in day-to-day advice needs, service transactions, digital education, and customer problem resolution related to banking solutions
• Understand customer needs and guide customers to the right contact person for appropriate solutions while exercising good judgement in confidential matters
• Build customer confidence in emerging digital banking trends by educating them on mobile, ATM, and online banking
• Support the frontline staff with scheduled cash and non-cash transactions; resolve critical issues and report non-standard matters to management
• Recommend improvements to work practices, branch operations and processes to enhance customer experience and achieve operational excellence
• Participate in the timely and accurate completion of business processes and procedures
• Ensure prepared documentation is accurate, reflects business intentions, and is consistent with relevant regulations and TD's Code of Conduct and Ethics
• Help build a positive and equitable work environment by promoting team effectiveness, participating in personal performance development and sharing industry knowledge to achieve common objectives

Job Requirements

• High School diploma and/or 1+ years of relevant experience
• Investment Funds Canada (IFC) or equivalent - within 90 days of start date
• Licensing Requirements: For roles requiring Mutual Fund licensing, applicable registration requirements with the Canadian Investment Regulatory Organization (CIRO) must be met. Licensing registration is subject to successful completion of required background screening, including criminal and credit checks. Any prior credit delinquencies must be fully resolved for at least six months before licensing can be obtained.
• Post-Secondary or Undergraduate degree (in related field) preferred
• Proficiency in using MS Office (Word, Excel and Outlook), branch software and internet
• Knowledge of banking solutions and processes to advise customers
• A self-starter who works independently in a dynamic work environment through strong administration, organizational, planning and time management skills
• A dynamic, diligent, and effective influencer with can-do attitude to exercise initiative and handle several tasks and changing priorities
• A strong communicator with established customer experience skills who can effectively connect, both verbally and in writing, with customers and related teams in a courteous, and effective manner

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Who We Are

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution,