Customer Experience Associate - Mtl Mount Royal

TD Bank; Montreal; Vor Ort; CAD 47.000 - 59.000; Teilzeit

Zusammenfassung

TD Bank in Montréal, QC is seeking a customer-focused associate to process financial transactions and advise on banking solutions. You will handle deposits, withdrawals, and bill payments, while identifying customer needs and promoting TD products.

Strong communication and organizational skills help you thrive in a fast-paced branch environment. The role supports a part-time schedule (~22.5 hours) with compensation in the CAD range of 22.50 to 28.33 per hour, reflecting TD’s commitment to fair

Qualifikationen

• High School diploma and/or 1+ years of relevant experience.
• Strong administration, organizational, planning and time management skills.
• A dynamic communicator with strong written and verbal communication.

Aufgaben

• Process daily customer transactions (deposits, withdrawals, bill payments) per procedures and Code of Conduct.
• Identify customer needs and advise banking solutions accordingly.
• Resolve customer inquiries using standard procedures and escalate non-standard issues as needed.
• Help achieve branch goals by promoting banking products and completing tasks accurately and timely.
• Engage with customers to explain processes and banking solutions clearly.
• Promote a positive, diverse and equitable work environment within the team.
• Keep coworkers updated on status of routine activities and assist teammates.

Kenntnisse

Communication skills

Time management

Customer service

Administration

Ausbildung

High School diploma

Undergraduate degree (asset)

Tools

MS Office

Jobbeschreibung

Work Location

Montréal, Quebec, Canada

Hours

22.5

Line of Business

Personal & Commercial Banking

Pay Details

$22.50 / 22.50$ - $28.33 / 28.33$ CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description

Department Overview: At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services to refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer experience.

Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate with purpose and Execute with Speed and Impact.

Can you bring your charming self to work and make customer interactions delightful one? Can you process financial transactions accurately and get a sense of achievement by providing excellent customer experience? We are expecting an all-around champion who can understand customer needs and advise best suited banking solutions for a positive customer experience.

In this role, you will:

• Process financial transactions like deposits, withdrawals, and bill payments as per standardized operating procedures, industry regulations and TD's Code of Conduct and Ethics
• Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters
• Respond and resolve customers' concerns using standard procedures and escalating non-standard activities, as necessary
• Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner
• Connect personally with customers to advise them appropriately and clearly on banking solutions and processes
• Help build a positive, diverse and equitable work environment by promoting team effectiveness as well as participating in personal performance development
• Assist the team by respecting coworkers, staying dedicated, and keeping everyone up-to-date on the status of routine activities
• Deliver quality customer experiences and recommend operational improvements where opportunity exists to improve and achieve operational excellence

Job Requirements

• High School diploma and/or 1+ years of relevant experience
• Undergraduate degree or equivalent is an asset.
• Strong administration, organizational, planning and time management skills to work in a fast-paced environment.
• Hands on knowledge of using MS Office (Word, Excel, and Outlook) and internet.
• A go-getter who can exercise initiative and be accurate and detail oriented to handle several tasks and changing priorities.
• A dynamic communicator with established customer experience skills who can connect, both verbally and in writing, with different people in a calm, courteous, and effective manner

Who We Are

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs