Personal Banking Associate - Full Time (Granby)

TD; Granby; On-site; CAD 47,000 - 59,000; Full time

Job summary

Une entreprise financière de premier plan recherche un Associé en Banque Personnelle pour rejoindre son équipe dynamique à Granby. Dans ce rôle, vous aurez l'opportunité d'interagir avec les clients, de les conseiller sur les solutions bancaires et de les éduquer sur les tendances numériques émergentes. Vous serez responsable de la gestion des transactions, de la résolution des problèmes et de l'amélioration des opérations pour garantir une expérience client exceptionnelle. Si vous êtes un communicateur efficace et un auto-entrepreneur passionné par le service à la clientèle, cette position est faite pour vous.

Benefits

Plan de santé

Opportunités de développement professionnel

Programme de formation

Avantages compétitifs

Qualifications

• Diplôme de secondaire et 1 an d'expérience pertinente.
• Capacité à travailler de manière autonome dans un environnement dynamique.

Responsibilities

• Engager les clients dans des transactions et des besoins de conseils quotidiens.
• Recommander des améliorations aux pratiques de travail pour une meilleure expérience client.

Skills

Service à la clientèle

Compétences en communication

Gestion du temps

Compétences en administration

Initiative

Education

Diplôme de secondaire

Diplôme postsecondaire ou universitaire (préféré)

Tools

MS Office (Word, Excel, Outlook)

Logiciel de succursale

Internet

Job description

Personal Banking Associate - Full Time (Granby)

Work Location: Granby, Quebec, Canada

Hours: 37.5

Line of Business: Personal & Commercial Banking

Pay Details: $47,500 - $58,600 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD.

Job Description:

At TD Canada Trust, we strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers.

Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate with purpose and Execute with Speed and Impact.

In this role, a typical day may look like:

1. Engage customers in day-to-day advice needs, service transactions, digital education, and customer problem resolution related to banking solutions.
2. Understand customer needs and guide customers to the right contact person for appropriate solutions while exercising good judgement in confidential matters.
3. Build customer confidence on emerging digital banking trends by educating them on mobile, ATM, and online banking.
4. Support the frontline staff with scheduled cash and non-cash transactions; resolve critical issues and report non-standard matters to management.
5. Recommend improvements to work practices, branch operations and processes to enhance customer experience and achieve operational excellence.
6. Participate in the timely and accurate completion of business processes and procedures.
7. Ensure prepared documentation is accurate, reflects business intentions, and is consistent with relevant regulations and TD's Code of Conduct and Ethics.
8. Help build a positive and equitable work environment by promoting team effectiveness, participating in personal performance development and sharing industry knowledge to achieve common objectives.

Job Requirements:

1. High School diploma and/or 1+ years of relevant experience.
2. Investment Funds Canada (IFC) or equivalent – post-appointment within 6 months.
3. Post-Secondary or Undergraduate degree (in related field) preferred.
4. Proficiency in using MS Office (Word, Excel and Outlook), branch software and internet.
5. Knowledge of banking solutions and processes to advise customers.
6. A self-starter who works independently in a dynamic work environment through strong administration, organizational, planning and time management skills.
7. A dynamic, diligent, and effective influencer with can-do attitude to exercise initiative and handle several tasks and changing priorities.
8. A strong communicator with established customer experience skills who can effectively connect, both verbally and in writing, with customers and related teams in a courteous, and effective manner.

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world.

Our Total Rewards Package:
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals.

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes.

Language Requirement (Quebec only): Ce poste n’exige pas la maîtrise d’une langue autre que le français.