Personal Banking Associate - Drummondville

TD; Drummondville; On-site; CAD 43,000 - 59,000; Full time

Job summary

Join a forward-thinking financial institution as a Personal Banking Associate, where you will engage with customers to provide exceptional service and guidance on their banking needs. This role emphasizes building strong relationships and enhancing customer confidence in digital banking solutions. You will support frontline staff and recommend improvements to enhance the customer experience. With a commitment to colleague development and a comprehensive rewards package, this position offers a dynamic work environment where you can thrive and grow your career. If you are passionate about customer service and eager to make a difference, this opportunity is perfect for you.

Benefits

Health and Well-being Benefits

Savings and Retirement Programs

Paid Time Off

Banking Benefits and Discounts

Career Development Programs

Reward and Recognition Programs

Qualifications

• High School diploma required; post-secondary degree preferred.
• 1+ years of relevant experience in banking or customer service.

Responsibilities

• Engage customers in daily banking needs and service transactions.
• Guide customers to appropriate staff for financial solutions.

Skills

Customer Service Skills

Communication Skills

Organizational Skills

Time Management

Problem Solving

Education

High School Diploma

Post-Secondary Degree

Investment Funds Canada (IFC)

Tools

MS Office (Word, Excel, Outlook)

Branch Software

Job description

Work Location:
Drummondville, Quebec, Canada

Hours:
37.5

Line Of Business:
Personal & Commercial Banking

Pay Details:
43,900 $/$43,900 - 58,600 $/$58,600 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD.

Job Description:

Department Overview:
At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers.

Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate with purpose and Execute with Speed and Impact.

Job Description:
Can you establish, build, and maintain impactful relationships with our customers? Do you love working with customers and helping them with their financial needs? We are seeking a Personal Banking Associate for our branch office who can guide customers to the appropriate staff member for resolving their financial queries and banking needs, including new accounts, investment advice, and banking solutions.

In This Role, a Typical Day May Look Like:

• Engage customers in day-to-day advice needs, service transactions, digital education, and customer problem resolution related to banking solutions
• Understand customer needs and guide customers to the right contact person for appropriate solutions while exercising good judgement in confidential matters
• Build customer confidence on emerging digital banking trends by educating them on mobile, ATM, and online banking
• Support the frontline staff with scheduled cash and non-cash transactions; resolve critical issues and report non-standard matters to management
• Recommend improvements to work practices, branch operations, and processes to enhance customer experience and achieve operational excellence
• Participate in the timely and accurate completion of business processes and procedures
• Ensure prepared documentation is accurate, reflects business intentions, and is consistent with relevant regulations and TD's Code of Conduct and Ethics
• Help build a positive and equitable work environment by promoting team effectiveness, participating in personal performance development, and sharing industry knowledge to achieve common objectives

Job Requirements:

• High School diploma and/or 1+ years of relevant experience
• Investment Funds Canada (IFC) or equivalent – post-appointment within 6 months
• Post-Secondary or Undergraduate degree (in related field) preferred
• Proficiency in using MS Office (Word, Excel, and Outlook), branch software, and internet
• Knowledge of banking solutions and processes to advise customers
• A self-starter who works independently in a dynamic work environment through strong administration, organizational, planning, and time management skills
• A dynamic, diligent, and effective influencer with a can-do attitude to exercise initiative and handle several tasks and changing priorities
• A strong communicator with established customer experience skills who can effectively connect, both verbally and in writing, with customers and related teams in a courteous and effective manner

Who We Are:
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States, and around the world.

TD is deeply committed to being a leader in customer experience. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking.

Our Total Rewards Package:
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.

Additional Information:
We’re delighted that you’re considering building a career with TD. Please be advised that this job opportunity is subject to provincial regulation for employment purposes.

Colleague Development:
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

Training & Onboarding:
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process:
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation:
Your accessibility is important to us. Please let us know if you’d like accommodations to help us remove barriers so that you can participate throughout the interview process.

Language Requirement (Quebec Only):
Ce poste n’exige pas la maîtrise d’une langue autre que le français.