Personal Banking Associate- Blainville, 100e avenue

TD Bank; Blainville; On-site; Part time

Job summary

Une entreprise avant-gardiste recherche un Associé en Banque Personnelle pour rejoindre son équipe dynamique à Blainville. Dans ce rôle, vous serez le point de contact principal pour les clients, les aidant à naviguer dans leurs besoins bancaires quotidiens et à comprendre les tendances émergentes en matière de services bancaires numériques. Vous aurez l'opportunité de travailler dans un environnement collaboratif où votre contribution à l'amélioration de l'expérience client sera valorisée. Si vous êtes passionné par le service à la clientèle et que vous souhaitez évoluer dans un secteur en pleine croissance, cette position est faite pour vous.

Qualifications

• Diplôme de secondaire et 1 an d'expérience pertinente.
• Auto-starter capable de travailler de manière indépendante.

Responsibilities

• Engager les clients dans leurs besoins quotidiens et résoudre les problèmes.
• Recommander des améliorations aux opérations de la succursale.

Skills

Compétences en communication

Service à la clientèle

Utilisation de MS Office

Résolution de problèmes

Education

Diplôme de secondaire

Diplôme postsecondaire ou de premier cycle

Certification Investment Funds Canada (IFC)

Tools

MS Office (Word, Excel, Outlook)

Logiciel de succursale

Job description

Personal Banking Associate - Blainville, 100e avenue

Personal Banking Associate - Blainville, 100e avenue

Apply remote type On Site locations Blainville, Québec time type Part time posted on Posted Yesterday time left to apply End Date: May 19, 2025 (30 days left to apply) job requisition id R_1413894

Work Location: Blainville, Quebec, Canada

Hours: 22.5

Line of Business: Personal & Commercial Banking

Pay Details: 23.37 - 31.20 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD.

Job Description:

Department Overview: At TD Canada Trust, we strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions.

In this role, a typical day may look like:

• Engage customers in day-to-day advice needs, service transactions, digital education, and customer problem resolution related to banking solutions.
• Understand customer needs and guide customers to the right contact person for appropriate solutions.
• Build customer confidence on emerging digital banking trends by educating them on mobile, ATM, and online banking.
• Support the frontline staff with scheduled cash and non-cash transactions; resolve critical issues and report non-standard matters to management.
• Recommend improvements to work practices, branch operations, and processes to enhance customer experience.
• Participate in the timely and accurate completion of business processes and procedures.
• Ensure prepared documentation is accurate and consistent with relevant regulations and TD's Code of Conduct and Ethics.
• Help build a positive and equitable work environment by promoting team effectiveness.

Job Requirements:

• High School diploma and/or 1+ years of relevant experience.
• Investment Funds Canada (IFC) or equivalent – post-appointment within 6 months.
• Post-Secondary or Undergraduate degree (in related field) preferred.
• Proficiency in using MS Office (Word, Excel, and Outlook), branch software, and internet.
• Knowledge of banking solutions and processes to advise customers.
• A self-starter who works independently in a dynamic work environment.
• A strong communicator with established customer experience skills.

Language Requirement (Quebec only): Maîtrise d’une langue autre que le français pour offrir du soutien ou traiter avec des employés ou des collègues qui ont besoin de services et de soutien dans une langue autre que le français.