Person and Family Centered Care Coordinator

Interior Health Authority; Kelowna; Hybrid; CAD 76,000 - 109,000; Full time

Benefits offered by this job

Employee assistance

Training opportunities

Vacation benefits

Insurance premiums

Health and dental coverage

Municipal pension plan

Work-life balance

Job summary

Interior Health Authority is seeking an experienced Person and Family-Centered Care Coordinator for a full-time term position ending Nov 9, 2027. The role offers flexible work location within the IH region in British Columbia.

The incumbent will lead PFCC data reporting and coordination, liaise with Patient Voices Network, and support IH committees with pragmatic PFCC strategies. Strong project management and report-writing skills are essential.

Qualifications

• PFCC expertise to support strategic PFCC priorities.
• Coordinate PFCC projects across IH and PVN.
• Develop and produce reports for PFCC stakeholders.
• Advise on processes and standards for PFCC initiatives.

Responsibilities

• Acts as PFCC subject matter expert for internal/external partners and PFCC priorities.
• Identify opportunities and support PFCC-related process improvements.
• Coordinate data flow and monitor PFCC performance indicators.
• Recruit and onboard public/patient partners for IH committees.

Skills

PFCC knowledge

Project coordination

Report writing

Stakeholder communication

Tools

Report writing software

Job description

Interior Health is looking for an experienced Person and Family-Centered Care Coordinator to join our team on a full time term basis. This position is expected to last until the 9th of November 2027.

This position offers a flexible work location from within the Interior Health region of British Columbia.

What We Offer

• Employee & Family Assistance Program
• Employer paid training/education opportunities
• Employer paid vacation
• Employer paid insurance premiums
• Extended health & dental coverage
• Municipal Pension Plan
• Work-life balance

Salary Range

The salary range for this position is $76,111 (min) to $95,138 (midpoint) to $109,409 (max) per annum, based on 1.0 FTE. Interior Health typically establishes salaries within the minimum and midpoint of the salary range based on qualifications, experience of the applicant, and an internal equity review of the salaries of other employees.

About The Job

In accordance with the established vision and values of the organization, the Person- and Family-Centered Care Coordinator is the acknowledged internal expert for the Patient Satisfaction Survey and related data, report-writing, and functionality of navigating various systems that collect Patient-and Family-Centered Care (PFCC) data. As the resource for PFCC, the Coordinator is expected to facilitate the successful coordination of PFCC projects across Interior Health (IH) and support strategic planning initiatives through coordinating local and authority-wide implementations when applicable. The Coordinator works with partners to streamline and standardize processes and ensure policies, procedures, and standards are adhered to in relation to PFCC. The Coordinator communicates with all levels of leaders as well as public/patient partners within IH and external counterparts including the Patient Voices Network (PVN) to address public/patient partner recruitment. The Coordinator participates on internal and provincial Patient/Public Advisory committees as required; works closely with the managers, unit project leads, and coordinating committees to address needs of public/patient partners and IH PFCC champions. The Coordinator is an expert in the design, creation, and production of reports for various user groups and individuals; provides technical leadership and direction to project resources; provides advice and system recommendations to team members and other corporate department partners; and liaises with various Health Authorities to exchange best practice process implementation.

Typical Duties And Responsibilities

• Acts as a subject matter expert providing PFCC-related advice to both internal and external partners to ensure that PFCC Strategic Priorities are met and to support the PFCC framework to be embedded across IH.
• Works closely with partners at all levels to identify and support priority-setting for PFCC-related activities and process improvement. Identifies opportunities and makes recommendations for projects.
• Coordinates data flow internally, and externally as needed as well as monitors PFCC related performance indicators.
• Receives requests from leaders to recruit and onboard public/patient partners to participate in IH-led Committees as well as IH Public Advisory Committees.
• Maintains a record of all public/patient partners. Develops and implements standard work and related documentation for public/patient partner onboarding and orientation.
• Participates in the development and implementation of a strategy to maximize the pool of patient/public partners to support various IH Committees and Public Advisory Councils.
• Identifies and facilitates application of best practices and ensures strong process methodology and evaluation of PFCC initiatives. Ensures expedited resolution to problems or barriers to enable successful implementation of solutions.
• Supports the development, coordination, and delivery of PFCC training sessions, drives train the trainer activities, and provides one-on-one guidance. Ensures training sessions are evaluated for effectiveness. Develops and maintains training materials and reference documentation to ensure knowledge transfer and consistent usage by users.
• Develops and revises reports to meet user needs. Works with other report-writing software as required.
• Maintains ongoing support for initiatives from project sponsors and user groups, keeps public/patient partners aware of project status, and ensures effective communication channels are in place. Supports the planning and implementation of projects and maintains project plans when required.
• Represents the Quality and Patient Safety Department at PFCC meetings and committees, both internally and externally, establishing and maintaining clear lines of communication between user departments and technical team members. Builds relationships with partners that enable the sharing of knowledge and information and encourages collaboration on issues.
• Acts as a spokesperson and advocate for embedding the PFCC Framework across IH.
• In alignment with IH’s Occupational Health & Safety Program, employees shall adhere to all Occupational Health and Safety policies and procedures at all times and attend all required training. Employees are responsible to report any identified hazards, unsafe conditions or incidents to the manager or supervisor immediately.
• Performs other duties as assigned.

Honouring Interior Health’s commitment to Truth and Reconciliation and the Declaration on the Rights of Indigenous Peoples Act (DRIPA), and Pursuant to Section 42 of the BC Human Rights Code, preferential consideration and/or hiring will be given to qualified applicants who self-identify as Indigenous (First Nations, Métis, or Inuit).