Permitting & Licensing Clerk

Regional Municipality of Wood Buffalo; Fort McMurray; On-site; CAD 58,000 - 68,000; Full time

Job summary

The Regional Municipality of Wood Buffalo is hiring for a Permanent Full Time Permits Clerk in Fort McMurray. Under supervision, you will administer development permits, issue business licenses, and assist with special events while ensuring high-quality customer service.

You will respond to inquiries, maintain records, and support planning and safety code processes. A diploma and permit designation eligibility are required, with experience in a public service setting preferred.

Qualifications

• High School Diploma or GED required.
• Certificate in Office Administration required.
• Two years’ related experience in a permit/licensing environment.
• Ability to obtain Permit Issuer Designation under Safety Codes Act.
• Proficiency with computers and safety codes permit processes required.

Responsibilities

• Process development permits in accordance with Land Use Bylaw.
• Process business licenses and special event permits.
• Support and mediate inquiries and complaints.
• Maintain development permit records and generate reports.
• Assist with policy development and user fee assessments.

Skills

Verbal & written communication

Customer service

Organizational skills

Multitasking

Team collaboration

Independent work

Bylaws knowledge

Professionalism

Education

High School Diploma or GED

Office Administration certificate

Introductory land use planning courses

Two years’ related experience

Customer service experience

Permit Issuer Designation eligibility

Computers/applications proficiency

Job description

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Requisition ID:4591
Affiliation: CUPE Municipal
Position Type: Permanent Full Time
Number of Openings: 1
Bi-weekly Working Hours: 70 hours bi-weekly
Shift/Work Schedule:Monday - Friday
Department/ Branch: Planning & Development Services, Customer Service
Job Location:Fort McMurray
Pay Level:PL6
Start Rate: $42.36
Permanent Rate: $49.59(Permanent rate effective after completion of probation)
COLA:Bi-Weekly - $480
Posted (dd/mm/yyyy): 03/10/2026
Closing Date (dd/mm/yyyy):18/10/2026
Posting Type:Internal and External

We strive to make our hiring process accessible to all candidates. If you require accommodation for the interview or any other part of the application process, please let us know.

ABOUT THE DEPARTMENT

The Regional Municipality of Wood Buffalo (RMWB) is one of Canada's most unique and fast-evolving regions — a place where innovative thinking meets real-world impact. Our Planning and Development Division shapes where we live, work and play.

Planning & Development at RMWB is more than policies and plans, it’s about creating vibrant, inclusive and sustainable communities. Join a collaborative team that leads long-term strategy, supports development initiatives, and partners with residents and community partners to build our shared future.

If you're passionate about smart growth and public service, this is your opportunity to make your mark.

GENERAL DESCRIPTION

Under close supervision, is responsible for the administration and processing of development permits in accordance with the Land Use Bylaw. Issue business licenses in accordance with the License Bylaw, and special events permits. Provide support and mediation services, promptly respond to enquiries and complaints, and assist with special projects. Incumbent will ensure customer service standards of the Municipality are always met, whether interaction is on the phone or in person.

RESPONSIBILITIES

• Respond to enquiries regarding Safety Code permitting, Land Use Bylaw, Sign Bylaw, and assist with the completion of applications for various permits.
• Provide support to both the Safety Codes and Community Planning sections within the Department in accordance with the Land Use Bylaw, Safety Codes Act and the adopted quality management plan and provide a link between the Community Planning and Safety Codes permitting process.
• Evaluate permit applications for accuracy and completeness and issue appropriate permit or provide verification that permits are not required.
• Assist in maintaining joint legal/plan/survey filing systems, as required.
• Maintain development permit information, and compile, generate and issue reports.
• Receive and process applications for business licenses; ensure applications are current and accurate; and issue business license if approved.
• Facilitate the approval process for all special event permits by circulating the special event permit to all internal and external stakeholders to ensure all policies and procedures are adhered to.
• Provide excellent and professional customer service.
• Assist with developing, researching, and assessing documents such as policies, procedures, and user fees.
• Adhere to the Permit Policy, Safety Codes Act and UQMP.
• Perform other related duties as required.

QUALIFICATIONS

KNOWLEDGE, SKILLS, AND ABILITIES

• Strong verbal and written communication skills.
• Exceptional customer service and interpersonal skills with the ability to deal effectively with the public, sometimes in difficult or conflict situations.
• Excellent organizational skills.
• Strong multitasking skills and the ability to work in a demanding, fast-paced environment.
• Works collaboratively and productively with co-workers and actively contributes to team objectives.
• Ability to work independently and to effectively schedule work to meet service demands.
• Knowledge of, or ability to acquire knowledge of relevant bylaws and legislation relating to permit and licensing processes.
• Motivated and demonstrates a high level of professionalism.

EDUCATION AND EXPERIENCE

• High School Diploma or GED equivalent is required.
• Certificate in Office Administration is required.
• Introductory courses in land use planning, or development control is an asset.
• Two (2) years’ related experience is required.
• Previous experience in a customer service role is required.
• Ability to obtain a Permit Issuer Designation under the Safety Codes Act is required.
• Proficiency with computers/applications and familiarity with safety codes permit processes is required.

OTHER REQUIREMENTS

• Submission of Criminal Record Check.

SAFETY

As an employee of the Regional Municipality of Wood Buffalo, the incumbent is responsible for understanding and actively participating in the RMWB’s health and safety management system, and complying with all policies, practices, and procedures . All employees must take reasonable care to protect the health and safety of themselves and others, as well as immediately report any concerns, near misses, incidents, and hazardous conditions to their supervisor.