(PERMANENT FULL TIME) PATIENT CARE ATTENDANT DIRECT - COMPLEX GENERAL PSYCHAITRY D (CGPD)

Ontario Shores Centre for MHS; Whitby; On-site; CAD 42,000 - 54,000; Full time

Job summary

Ontario Shores Centre for MHS in Whitby, ON invites applications for a Permanent Full Time Patient Care Attendant Direct - CGPD. You will assist with daily living activities, support mobility, and work with the nursing team to ensure patient safety and comfort.

Responsibilities include documenting observations, participating in rounds, assisting with transfers, responding to emergencies, and helping with meals, supplies, and ward operations in a respectful, confidential environment.

Qualifications

• PSW certificate and two years clinical health care experience.
• Current CPR and First Aid certification.

Responsibilities

• Assist with activities of daily living (hygiene, nutrition, mobility, safety).
• Observe and report changes in patients’ condition or behaviour.
• Assist with positioning, transferring and range of motion exercises.
• Provide escort services and accompany patients to activities/appointments.
• Collaborate with nursing staff and participate in handovers and rounds.
• Document observations in the clinical record and flow sheets.
• Respond to emergency codes and maintain patient safety.
• Support clerical tasks and maintain a safe environment.

Skills

Patient care

Team collaboration

Observation & reporting

Security awareness

Restraint understanding

Communication

CPR

First Aid

Education

Personal Support Worker Certificate

Job description

(PERMANENT FULL TIME) PATIENT CARE ATTENDANT DIRECT - COMPLEX GENERAL PSYCHOLOGY D (CGPD)

Job Category: Support Services

Requisition Number: TEMPO003860

• Posted : October 1, 2026
• Full-Time

Locations

Showing 1 location

Whitby, ON L1N5S9, CAN

Description

Partnered with and reporting to a specific assigned registered nursing staff:

• Assist with patients’ activities of daily living, including personal hygiene, adequate nutrition, exercise, social activity and personal and environmental safety by:
• • assisting patient with self-care to include feeding, toileting, bathing, mouth care, clothing selection, personal laundry and to ensure optimal level of personal hygiene and grooming;
  • assisting with care of patients who are in mechanical restraints, under the direct supervision of registered staff
  • observing and reporting any changes in patients’ skin condition, elimination and self-care abilities;
  • assisting with positioning, transferring and active and range of motion exercises to ensure proper body alignment and mobility;
  • assisting clinical staff with activities to enhance patients’ participation and socialization;
  • engaging in supportive communication with patients, as well as reporting and recording any changes in verbal or physical behaviours to promote patient safety and physical well being;
  • assisting with the application of safety, physical and mechanical restraint of patients under the direct supervision of registered nursing staff
  • responding to emergency codes;
  • assisting with patient purchases and management of funds as required;
  • documenting their observations, interactions, approaches and patient responses in the clinical record and flow sheets as required; and
  • adhering to Ontario Shores’ policies and procedures to promote optimum personal and environmental safety.
• Function as a member of the multidisciplinary team by:
• • participating at shift reports, team/unit meetings, conferences and kardexes as requested to ensure a consistent approach to patient care;
  • referring inquiries from families and community agencies to clinical staff as required; and
  • maintaining confidentiality in accordance with the Mental Health Act and Ontario Shores’ policies.
• Provide escort services and maintain routine observation of the patients by:
• • providing escort services to patients for activities/appointments within Ontario Shores;
  • accompanying registered staff in providing escort services to patients for activities/appointments outside Ontario Shores;
  • accompanying patients to activities/appointments where the treatment team has determined and documented that a registered staff is not required;
  • accompanying patients in personal safety restraints where the treatment team has determined and documented that a registered staff is not required;
  • assisting in the implementation of security measures; and
  • conducting hourly rounds and completing PCU Census and Hourly Rounds Records.
• Assist clinical staff with general operations of patient care areas by:
• • answering the telephone and relieving the PCU Clerk as to ensure clerical functions are achieved through assigned shift;
  • recording and delivering messages as assigned to ensure appropriate communication is maintained;
  • delivering items and picking up supplies as assigned to ensure PCU requirements are maintained;
  • making and carbolizing beds, sorting and storing linen and other supplies;
  • assisting in the PCU kitchen with getting snacks or meal ready;
  • completing PCU rounds to note malfunctioning equipment, low levels of supplies and maintenance needs; and
  • ensuring equipment and supplies are returned to appropriate places to ensure a safe PCU environment.
  • Responsible to recognize and report patient, staff, and environment safety issues, identify and implement preventative and corrective actions, within the scope of this role.
• In collaboration with nursing staff, obtaining and documenting of vitals when indicated – depending on the patient population, complexity and needs
• Assisting the transportation of inpatients and outpatients
• Other duties as assigned.

Requirements

STAFFING & LICENSING REQUIREMENTS

• Personal Support Worker Certificate and two years experience in a health care setting, or equivalent combination of education and experience.
• Current certification in CPR and First Aid.

KNOWLEDGE

Job requires:

• knowledge of basic patient care skills and techniques, which may be acquired through health-related training and experience;
• knowledge of office procedures to answer and redirect phone calls and take messages and to provide relief to others;
• knowledge of relevant legislation and related hospital policies and procedures;
• knowledge of hospital security and safety procedures to respond to emergency codes.

SKILLS

Job requires:

• ability to work effectively and respectfully with the mentally ill;
• ability to assist nursing staff in providing personal care to patients;
• ability to observe and report changes in patients’ condition and behaviour;
• ability to assist with the application of appropriate restraints;
• ability to maintain a safe, secure environment by performing security checks of the physical environment and monitoring patient and visitor activities;
• ability to maintain productive relationships with patients and coworkers;
• ability to work effectively as a member of a multidisciplinary team;
• ability to communicate verbally with patients and to record basic information pertaining to the patient;
• ability to perform physical demands of position;
• ability to maintain regular attendance.

FREEDOM OF ACTION

Job requires:

• working under the supervision of the nursing staff and in accordance with well defined practices and procedures, to carry out basic care tasks, to assist with security and safety work and clerical/maintenance activities
• interacting with patients on an individual basis, and monitoring and reporting on activities and situations in the unit which are relevant to the care of the patients and the maintenance of a safe environment
• referring situations which are not covered by established procedures to supervisor or Team Leader.
• Work is reviewed for completion against given instructions and established procedures for carrying out various tasks.

Job Posting Closing: October 15th 2026, please note any applicants after this closing date will not be considered