Perm PT CSA 2 - Ladner Library

FRASER VALLEY REGIONAL LIBRARY; Delta; On-site; CAD 42,000 - 56,000; Full time

Job summary

Fraser Valley Regional Library is seeking a Customer Services Assistant 2 to join our team in Delta. You will provide exceptional customer service and help deliver library and literacy programs, The Playground™, events, tours and group presentations across the library, in the community and online.

You'll work with Librarian 3/2/1 and Library Supervisor 4/2 to plan and promote creative programs for children, teens and adults.

Qualifications

• Diploma in Library and Information Technology from a recognized institution.
• Experience in customer service and programming preferred.
• Ability to plan, promote and deliver creative programs for all ages.
• Knowledge of library systems and technology a plus.

Responsibilities

• Provide exceptional customer service and support within the library.
• Deliver library and literacy programs, The Playground, events, tours and group presentations.
• Consult with librarians and supervisors to plan and deliver programming in library, community, or virtual settings.
• Assist with readers' advisory, reference search strategies and interviews.

Skills

Customer service

Team spirit

Friendly personality

Programming

Readers' advisory

Tech‑savvy

Microsoft Office

Typing 45 wpm

Self‑motivated

Education

Diploma in Library & Information Technology

Tools

Library automation systems

Microsoft Office

Job description

Posted Tuesday, August 18, 2026 at 10:00 AM | Expires Saturday, August 29, 2026 at 9:59 AM

Closing Date - August 18, 2026

THE POSITION:

As a Customer Services Assistant 2 you will provide exceptional customer service, deliver library and literacy programs, The Playground ™ , events, tours and group presentations within the library, in the community and virtually in consultation with Librarian 3, 2, or 1, Library Supervisor 4 or 2.

HERE IS WHAT YOU CAN BRING:

• Proven commitment to providing exceptional customer service
• Strong team spirit
• A friendly, patient and outgoing personality
• Desire and experience in developing children, teen and adult programming
• Demonstrated proficiency in readers’ advisory, reference search strategy, and reference interview techniques
• Demonstrated ability and skills to plan, organize, promote and deliver a variety of creative programs, including The Playground ™ , within minimum supervision, to all ages and abilities. This can be done either in library, in the community, or virtually.
• A solid work ethic and self-motivation
• Knowledge of automated library systems
• A curiosity and ability to work with and learn new technologies, including a variety of technologies (e-readers, tablets, etc.)
• A goal to strive for excellence
• Computer experience with Microsoft Office plus excellent keyboarding skills
• Eagerness to grow your skills, learn and explore
• Accurate keyboarding skills of 45 wpm.

POSITION REQUIREMENTS:

• Diploma in Library and Information Technology from a recognized institution
• Up to six months work related and on the job customer service experience
• Ability and skill to plan, organize and deliver a variety of children, teen, adult and literacy programs
  
  

ADDITIONAL INFORMATION:

• Candidate should be prepared for a busy schedule of programming and outreach
• Valid B. C. Drivers license (minimum level ‘N’) is an asset

Fraser Valley Regional Library is committed to maintaining a diverse and inclusive workplace and recognizes that a working environment that encourages input from all perspectives can only enhance our services to the public. We invite candidates who bring a diversity of thought, skills, and experiencesto apply and thank you in advance for your interest and contributions.