Performance and Enablement Manager

Lightspeed Commerce; Toronto; Hybrid; CAD 85,000 - 115,000; Full time

Job summary

A global tech company seeks a Performance and Enablement Manager to boost sales effectiveness. You will develop enablement programs, provide coaching support, and analyze performance data. Ideal candidates have 3–5 years in sales enablement or operations, strong Salesforce skills, and a passion for helping others succeed. The role offers a flexible work environment and opportunities for growth.

Benefits

Flexible work environment

Equity options

Health and wellness credit

Time off to volunteer

Training opportunities

Qualifications

• 3–5 years of relevant experience in sales enablement or sales operations.
• Strong understanding of the GTM environment in tech or SaaS.
• Ability to interpret data and translate insights into action.

Responsibilities

• Develop sales enablement programs to support sales reps and managers.
• Provide coaching tools and frameworks for managers.
• Build and maintain performance metrics dashboards.

Skills

Sales enablement

Sales operations

Data interpretation

Salesforce proficiency

Coaching

Tools

Salesforce

Excel

Job description

Overview

We're seeking a Performance and Enablement Manager to help elevate sales effectiveness across our North American Retail GTM organization. This is a high-impact role for someone who thrives at the intersection of sales strategy, coaching, and data-driven decision-making. As a key member of the Enablement team, you will be responsible for improving rep productivity, supporting sales manager development, and driving the adoption of scalable sales practices. You’ll partner closely with Sales Leadership, Revenue Operations, and the People & Culture team to diagnose performance gaps, deliver targeted enablement solutions, and own the performance improvement framework end-to-end. This is an ideal role for someone with a background in sales enablement, sales operations, or direct sales — who loves turning insight into action, cares deeply about helping reps succeed, and wants to make a tangible impact on revenue outcomes.

What You’ll Be Responsible For

• Sales Enablement Strategy: Develop and execute enablement programs that support quota-carrying sales reps and their managers, with a focus on sustained performance improvement and behavior change.
• Manager Coaching & Support: Provide tools, frameworks, and hands-on support to help sales managers coach effectively, manage performance proactively, and scale high-impact habits across their teams.
• Performance Insight & Analysis: Visualize data insights and present them back to Sales Leadership to inform sales performance decisions. You’ll act as a key bridge between raw data and coaching action.
• Salesforce & Spreadsheet Acumen: Build, maintain, and leverage Salesforce dashboards and spreadsheets to track rep performance, adoption metrics, and enablement effectiveness.
• Performance Improvement Framework: Own and evolve the Performance Improvement Plan (PIP) process — ensuring it’s fair, actionable, and aligned to Lightspeed’s values and business goals.
• Training & Behavior Adoption: Support the rollout and reinforcement of sales training and best practices, working closely with reps and managers to drive adoption.
• Content & Resource Development: Maintain and evolve sales enablement materials such as coaching guides, playbooks, talk tracks, one-pagers, and internal comms.
• Cross-Functional Collaboration: Work closely with Sales Leadership, Sales Reps, Revenue Operations, Product Marketing and People & Culture to align initiatives and support the success of every seller.
• Feedback Culture: Champion a culture of feedback and continuous improvement by gathering rep and manager input and turning it into actionable insights.

What you need to bring

• 3–5 years of relevant experience in sales enablement, sales operations, and/or quota-carrying sales roles
• Strong understanding of the GTM environment, particularly within high-growth tech or SaaS
• Hands-on experience with Salesforce and performance dashboarding tools
• Ability to interpret data, tell a story, and translate insights into action
• Proven success supporting front-line managers and influencing performance improvement
• A bias for action, strong organizational skills, and the ability to work cross-functionally with ease
• Passion for helping others grow and a deep belief in enabling people to do their best work
• As a global company with employees and clients outside of Quebec, fluency in English as a working language is required for this position.

Benefits

• A flexible work environment that empowers you to do your best work
• A culture that celebrates performance
• The chance to make an impact in a team that’s big enough for career growth, but lean enough to make your voice heard
• Career-defining opportunities
• Flexible paid time off and remote work policies
• Equity options, because this is your company too
• Contributions to your pension plan. Your future matters
• Training opportunities to grow your skills and career
• Health and wellness credit so you feel your best
• Time off to volunteer and give back to your community
• Interest groups, employee led networks, social committees to sponsored sports teams
• Computer purchase program to get your personal Macbook
• Enhanced parental leave to support growing families

About Lightspeed

Lightspeed is building communities through commerce. We were founded in 2005 and are committed to creating an inclusive and barrier-free workplace. We welcome applications from people with diverse backgrounds and experiences. We are a global company with teams across North America, Europe and Asia Pacific, serving retailers, hospitality, and other merchants.

Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Where to from here?

Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day. For a glimpse into our world check out our career page here.