Performance Analysis Consultant

Intello Technologies Inc.; Winnipeg; Hybrid; CAD 88,000 - 132,000; Full time

Job summary

A leading technology solutions provider in Winnipeg is seeking a Performance Analyst Consultant to oversee operational budgets and collaborate with various stakeholders. The ideal candidate will have a strong background in business analytics, outstanding financial analytical skills, and a proactive approach to problem-solving. This role offers an annual salary range of $88,000-$132,000 with a performance bonus of 15% and a comprehensive benefits package.

Benefits

Comprehensive total rewards package

Career growth opportunities

Flexible benefits plan

Generous company matched pension program

Qualifications

• 2-5 years of experience in business analytics.
• Excellent financial analytical skills.
• Outstanding collaboration skills.

Responsibilities

• Oversee the operational budget in partnership with Finance.
• Collaborate with directors on budget alignment.
• Analyze business trends and provide insights.

Skills

Analytical skills

Collaboration

Communication

Time management

Problem-solving

Financial analysis

Education

Post-secondary degree in Finance, Business or Data Management

Tools

MS Excel

Tableau

Job description

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Jobs by Category : Technology Solutions

Job Function : Planning and Analysis

Status : Full Time

Schedule : Regular

Description

Join our Team and what we’ll accomplish together

Are you looking for a career building opportunity that will have you engaged with multiple stakeholders throughout TELUS business?

Customer Excellence and Field Solutions within TELUS Business Solutions is reimagining the blueprint of operational excellence to achieve an effective yet distinct competitive advantage for customer support and delivery.

We embrace new team members into our BCX culture and encourage the business to flex and thrive to full capacity with maximum growth and profitability.

As a Performance Analyst Consultant, you will play a strategic role in managing the overall OPEX plan for the entire Customer Excellence and Field Solutions department, staying in lock step with supply and demand as well as the harvesting of operational benefits.

You will analyze trending, cause and effect and root cause to understand the ebbs and flows of our business with a very tight interlock with the operational leadership team and stakeholders from Finance and Product teams.

You will be a centralized single source of truth for establishing a baseline of productivity and operational expectations along with how to accommodate budgetary ad-hoc requirements. This exciting and evolving position will provide you with hands-on involvement in strategic change across our business and a unique opportunity to shape our future.

What you’ll do

• Oversee the Customer Excellence and Field Solutions operational budget from within the business in direct partnership with Finance to ensure alignment and accuracy
• Manage the “source of truth” for FTE count as the team grows or has attrition
• Collaborate with department directors to balance spend and assure budget adherence
• Understand our strategic programs with associated expectations of cost savings or growth demands to ensure budget alignment through accruals and planned seasonality
• You will collaborate with Customer Excellence and Field Solutions leadership and TBS stakeholders to understand the strategic direction of roadmaps and KPIs
• You will review information across multiple data sources to understand triggers and impacts to the business
• You will then share insights, expectations and trending with the operational teams and monitor improvements over time to ensure course correction financially.
• You will oversee reports / dashboards that look at the business holistically across supply and demand, growth objectives and financial reporting to understand the cause and effect of the business
• You will enable the business to make decisions based on analytical insights and they will find opportunities to optimize processes and set expectations
• You will foster trust and build strong relationships to lead through influence across the operational teams to help align on critical decisions and necessary approval across all levels of our organization (Manager, Directors, VPs)
• With your excellent communication skills, you'll be able to articulate the strategic priorities and progress month over month building executive-level content and presentations for your scope

Qualifications

What you bring

• Naturally curious attitude and a determination to work around obstacles
• Excellent collaboration skills as this role will work closely with every area of the operations and our strategic business partners to paint a holistic picture of our finances
• Outstanding financial analytical skills to help deliver results in a complex and ambiguous environment
• Ability to model business demands and associated supply
• Ability to see past the symptom to solve the root cause
• Superior communication and interpersonal skills; collaborative approach
• Ownership mentality, bringing initiative and self-directed exploration to day-to-day activities;
• Ability to effectively manage ambiguity and change
• Capacity to break down and simplify complex, ambiguous problems
• Confidence to adapt to and manage changing (and occasionally conflicting) priorities
• Well-balanced time management skills while maintaining high attention to details

Great to haves

• Experience with visualization tools such as Tableau is an asset
• Strong MS Excel expertise (working with large datasets, formulas, pivot tables etc.)
• Understanding of business models, measures and metrics
• Ability to produce database-driven reports as requested by stakeholders

Required Experience

• Post-secondary degree in Finance, Business or Data Management
• 2-5 years of experience in business analytics

Salary Range : $88,000-$132,000

Performance Bonus or Sales Incentive Plan : 15%

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. In addition, TELUS offers rewarding benefits such as :

• Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
• Flexibility to work in-office, virtually or a combination of both, based on the role's requirements
• Generous company matched pension and share purchase programs
• Opportunity to give back to communities in which we work, live and serve
• Career growth and learning & development opportunities to develop your skills
• And much more …

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

Note for Quebec candidates : if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

Technology Solutions

We’re into seeing where technology can take us, so if you have ever imagined what the future of supply chain management, cybersecurity, the cloud and Internet of Things will look like, we want you to be part of the team that makes it happen.

We are honoured to be recognized

TELUS’s fastest network. 5G enables a superior experience with fast downloads and richer multimedia applications

Innovation centres across Canada that bring our team members together with customers, partners, start ups, universities, hospitals and fellow colleagues to tackle some of the biggest technological hurdles Canada will face in the near future.

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.

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