People Operations Partner

Mission Hill Family Estate; West Kelowna; On-site; CAD 75,000 - 95,000; Full time

Job summary

An established industry player is seeking a People Operations Partner to join their dynamic team in West Kelowna. This pivotal role involves being a strategic HR business partner, focusing on full-cycle recruitment, employee relations, and performance management. You will drive exceptional employee experiences and contribute to a culture of innovation and collaboration across multiple wineries. The company values authenticity, integrity, and a customer-service approach, making this an exciting opportunity for those passionate about enhancing the employee experience. With flexible working arrangements and a commitment to professional growth, this role promises to be both rewarding and impactful.

Benefits

Company-matched RRSP contributions

Extended health and dental plans

Paid time off

Maternity & Adoption Leave Top Up

Access to primary care physician via Lumino Health

Learning and development programs

Qualifications

• 5+ years of progressive HR experience required.
• Bachelor's degree in Business or HR from a recognized institution.

Responsibilities

• Provide coaching and guidance on performance management and employee relations.
• Drive annual headcount planning and manage seasonal people strategies.

Skills

Human Resources Management

Performance Management

Employee Relations

Analytical Skills

Communication Skills

Problem Solving

Education

Bachelor’s Degree in Business or Human Resources

Tools

Reflektive

Job description

Mark Anthony Group is an entrepreneurial drinks company, built from the ground up by thinking differently, innovating and doing the unexpected. Our company is rooted in family values, a bold vision and relentless determination to continuously raise the bar and make a positive difference in consumers' lives. Founded in 1972, we’ve grown organically from a one-person import wine business into an international drinks company. Our hallmarks include a portfolio of iconic beverage brands—White Claw Hard Seltzer, Mike’s Hard Lemonade, Olé Cocktail Co. and Más+ by Messi—alongside a collection of luxury wineries in the Okanagan Valley, notably Mission Hill Family Estate, CedarCreek Estate Winery, Martin’s Lane Winery, and CheckMate Artisanal Winery.

The Role

Due to an international relocation, we are looking for a People Operations Partner to be based out of our Mission Hill Winery office in West Kelowna. In this role, you are a strategic human resources business partner to our employees and leaders in Marketing and Guest Experience and will be responsible for full-cycle recruitment, employee relations, onboarding, training and development, succession planning, seasonal employee strategies and performance management. We are a small yet mighty People Operations team who work very closely and collaboratively together to support our collection of Okanagan wineries including Mission Hill Family Estate, CedarCreek Estate Winery, Martin’s Lane, CheckMate Artisanal Winery, Road 13 Vineyards, Liquidity Wines, Red Barn, and our farming operation Sebastian Farms.

You bring a friendly, authentic, and customer-service based approach. Organization and attention to detail matter to you. People trust you because you operate from a place of fairness and integrity, always seeking the win/win.

You have the ability to work independently, and thoughtfully, and take ownership of your business partnerships. You are empowered to own your work, make decisions, and manage through ambiguity. This role requires maturity, a strategic mindset, a friendly and professional attitude, and the confidence to figure it out, even when you don’t have all the answers.

This role is based in West Kelowna at our Mission Hill winery office and relocation support will be provided to the successful candidate. We love our office and the setting it provides for celebration and collaboration. But we also appreciate the opportunity to work remotely can energize you too, so we do offer flexible arrangements!

What You’ll Do

Total Talent Management

1. Provide coaching and guidance to employees and business leaders related to performance management, compensation, organizational change, organization and job design, and other people related topics
2. Drive annual headcount planning with your leadership group
3. Be part of exceptional employee experiences, leading to long and rewarding careers of top global talent
4. Be the first point of contact in People Operations for any employee relations issue within your client groups, responsible for case management of investigations, escalating to Director, People Operations as required
5. The design and management of our annual Seasonal People Strategy, supported by a People Operations Coordinator
6. Facilitate the Mentorship program for HIPO talent including gaining alignment from the leadership team on potential mentorships, and carrying out training
7. Lead the semi-annual succession planning (“Talent Management Review”) process for your client group, and ensure completion of the key takeaways
8. Manage people movement activity within your business units – promotions, job changes, and terminations

High Performance Team

1. Monthly reporting of People Metrics including headcount and turnover statistics, Reflektive Check-in completion rates, and recruitment/vacancy updates. Leverage this data to make strategic recommendations to the Director, People Operations and Leadership Team
2. Drive the Monthly Reflektive Check-in process by monitoring monthly completion rates, periodically reviewing score calibration and comment quality, and completing training with managers as required
3. Ensure clear RASCI documentation in place as organizational structures are updated/changed
4. Work closely with functional leads to build a Business Case for any headcount allocation or organizational design changes

Connected Culture

1. Participate in the Annual Engagement Survey Roll-Out and Action Planning Process with your client group
2. Assist with the planning of internal events including Town Halls, Holiday Party, and others events
3. Proactively cultivate and maintain positive employee relations, a motivated workforce, and an innovative and entrepreneurial culture through team-building events, etc.

What You’ll Bring

1. Minimum 5+ years of progressive Human Resources experience
2. Completed Bachelor’s Degree in Business, Commerce, Human Resources or related from a recognized institution
3. Experience advising and leading through complex people issues, including investigations
4. Must hold a valid driver’s license as local travel is required

Who You Are

1. Ability to work in a fast-paced and constantly evolving environment
2. You are comfortable being in front of groups, facilitating learning & development sessions and onboarding
3. A natural trust-builder, leading with authenticity and passionate about the employee experience
4. Strong problem-solving and analytical skills
5. Exceptional communication skills, and ability to influence cross-functionally
6. High level of integrity with the ability to handle confidential information in a professional manner
7. An innovator: You have fresh ideas, and are ready to bring them to the table.

Why Join Us?

Mark Anthony is committed to hiring, engaging, and growing qualified, talented, and motivated team members at every level of our organization. The typical hiring range for this position is $75,000 - $95,000 annually complemented by a bonus plan; the base pay is determined by market location and job-related knowledge, skills, experience, and education.

As part of our Total Rewards program, we are also proud to offer:

1. Company-matched RRSP contributions
2. Extended health, dental, and mental health plans with 24/7 access to a primary care physician via Lumino Health
3. Maternity & Adoption Leave Top Up and Paid Secondary Caregiver Leave
4. Paid time off
5. An extensive offering of world leading learning and development programs to empower your career development – in-person and digital offerings with internationally renowned resources like Franklin Covey and Lumina.

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At Mark Anthony, We Exist To Unearth The Extraordinary

Our Purpose is not just a statement; it is a call to action that binds us together and ignites our passion for making a difference. It is the driving force behind why we do what we do every single day, connecting our global organization across all business units, roles, and locations. We are:

Best in Our Craft

We set the standard with a pursuit of excellence that can be found in everything from our products and processes to our plants and people.

Ambitiously Curious

We stay curious, dreaming big and navigating the unknown with an enduring belief in better.

Made With Humility

We bring humility, authenticity, fun, and support to every collaboration and celebrate wins as a team.

Daringly Disruptive

We disrupt the status quo, moving fast to seize opportunities and acting scrappy to stay ahead of industry giants.