People Operations Lead (12-Month Contract)

Flipp; Canada; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading retail technology company in Canada is seeking a People Operations Lead for a 12-month full-time contract. The role involves managing strategic initiatives, enhancing operational efficiency, and leading cross-functional projects. Candidates should have over 5 years of related experience, excellent communication skills, and proficiency in HRIS systems. Join a collaborative environment that values growth and inclusivity.

Benefits

Inclusive and collaborative environment

Opportunities for growth and development

Equitable selection process

Qualifications

• Strong experience in process design and service-oriented problem solving.
• Proven ability to produce high-quality outputs in a fast-paced environment.
• Multilingual fluency is considered a plus.

Responsibilities

• Lead planning and execution of strategic transformation projects.
• Enhance operational efficiency across the employee lifecycle.
• Develop global knowledge management strategies.

Skills

People Operations

HR Project Management

Proficiency in HRIS systems

Process Design

Excellent communication skills

Education

5+ years of relevant experience

Tools

HiBob

Dayforce

Workday

Job description

People Operations Lead (12-Month Contract)

About Flipp

Flipp partners with the largest North American retailers and brands to deliver local promotions and savings to millions of engaged shoppers daily, driving superior returns on investments.

We help people make smarter shopping decisions with autonomy and accountability. With rising living costs, Flipp's mission is crucial. Our Shopper Consideration Platform allows retailers and manufacturers to create digital experiences from their savings & deals content, aiding shoppers in deciding what to buy and where to buy it. Together, we make a difference.

At Flipp, you'll work with hungry, humble, highly intelligent and other-centered teammates. We challenge ourselves, learn by doing, and grow by developing new skills and perspectives. You'll be equipped to make an impact, realize your potential, and stay inspired every step of the way.

The People Operations Lead is a 12-month full-time contract role thatplays a pivotal role in advancing strategic initiatives and operational excellence across the People and Culture team. This role focuses on leading and contributing to cross-functional projects that enhance the employee lifecycle through process design, system optimization, and high-quality asset delivery. The ideal candidate is a strong project manager, communicator, and facilitator who thrives in a fast-paced, evolving environment. This individual will serve as a connector between the People team and partners such as Finance, IT, and Legal, while playing a key role in enabling scalable, efficient, and people-centric solutions.

What you'll get the opportunity to do:

Strategic Initiatives Management

• Lead the planning, execution and sustainment of strategic transformation projects by ensuring global cross-functional teams communicate smoothly and deliver on expected milestones/results.
• Lead or support change management and communication efforts to ensure smooth implementation of People programs, systems, and services with clear outcomes and positive adoption.
• Design and facilitate workshops, retrospectives, and team rituals to drive alignment, engagement, and continuous improvement.
• Support the design and execution of consolidated global People metrics and insights to help leadership make informed and data driven decisions.

Processes, Systems and Continuous Improvement

• Lead the design and refinement of processes across the employee lifecycle to enhance operational efficiency and elevate the employee experience.
• Identify opportunities to automate workflows, improve system integrations, and streamline processes across HRIS platforms and People systems.
• Partner with cross-functional teams to deliver scalable, high-quality solutions and internal assets that meet stakeholder needs and are rooted in best practices.
• Support functional activities linked to our people technology roadmap (Data architecture mapping and migration, testing, cutover, etc.)
• Develop supporting tools and documentation to drive consistent adoption and process excellence across the People team.

Knowledge Management & Lifecycle Management

• Lead the development of a global knowledge management strategy that enables scalable access to key People policies, programs, and processes.
• Create and maintain living documentation, FAQs, decision trees, and resource libraries that support both the People team and Flipp employees.
• Collaborate with SMEs to ensure timely content updates, consistent messaging, and improved self-serve capability.
• Ensure operational continuity and documentation throughout the employee lifecycle by managing ownership, versioning, and knowledge handoffs.

What you'll bring to the team:

• 5+ years of experience in People Operations, HR Project Management, HR Consulting, or similar roles.
• Demonstrated experience managing complex cross-functional projects with measurable impact.
• Proficiency in HRIS systems (e.g., HiBob, Dayforce, Workday) and related technologies.
• Strong experience in process design, systems thinking, and service-oriented problem solving.
• Excellent communication and facilitation skills, with a track record of engaging diverse stakeholders and translating technical or strategic topics into clear narratives.
• Proven ability to produce high-quality outputs (e.g., toolkits, process flows, comms decks, or training materials) in a fast-paced environment.
• Multilingual fluency is considered a plus

Our promise to each other:

What we bring:

• An inclusive, collaborative environment where your voice matters
• The tools and opportunities you need to grown and develop
• Every opportunity to own your success

What you bring:

• Your authentic self, everyday
• Your best work, from anywhere
• An appetite for learning, curiosity, and a growth mindset
• Motivation, initiative and the mind of an entrepreneur

Here’s how to apply:

If you’re interested in working with us on the future of shopping, fill out the fields below and submit your application. While experience and skill sets are valuable, growth potential and attitudes are equally important. If you’re prepared to grow dramatically with your team at a world-class learning organization, consider applying. We understand that the most creative solutions require diversity in thought and life experiences.

Flipp is an equal opportunity employer. We do not discriminate on the basis of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity. We are proud to be a welcoming space for employees, of every background, to bring their whole selves to work with confidence. Flipp is committed to providing appropriate accommodations to ensure our selection process is equitable, and such accommodations can be made available on request. If you require an accommodation, please contact your dedicated recruiter directly.

A member of our recruitment team will respond to you in the coming weeks.

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