People Operations Lead

Gore Mutual Insurance Company; Cambridge; Hybrid; CAD 81,000 - 131,000; Full time

Benefits offered by this job

Health benefits

Dental benefits

Pension matching

Paid time off

Perks program

Job summary

Gore Mutual Insurance Company is seeking a People Operations Lead to be the technical expert for HR Operations, ensuring robust payroll, benefits and onboarding processes. You will oversee annual performance and compensation cycles and support total rewards and governance activities.

Ideal candidates have 5+ years in HR with HRIS experience (ADP is a plus) and strong skills in communicating across all levels. This hybrid role offers a competitive salary and comprehensive total rewards.

Qualifications

• 5+ years of progressive Human Resources experience including payroll administration and HRIS management.
• Strong knowledge of HR practices, policies and employment processes.
• Experience managing HRIS platforms; ADP is an asset.
• Demonstrated ability to streamline processes and improve efficiency.
• Excellent verbal and written communication across organization levels.

Responsibilities

• Act as technical lead for HR Operations processes including payroll, benefits, leave, HRIS, onboarding and offboarding.
• Lead annual programs for performance, STIP & Merit, and compensation adjustments.
• Support Total Rewards with JDQ evaluations and comp survey data.
• Oversee PX Operations audits and policy reviews.
• Coach and mentor PX Ops staff and drive continuous process improvements.

Skills

Payroll admin

Employee services

HR systems

Confidential handling

Communication

Education

Bachelor's degree in HR/Business

Tools

ADP

Job description

At Gore Mutual, we’ve always set ourselves apart as a modern mutual that does good. Now, we’re proudly building on that legacy to transform our company—and our industry—for the better.

Effective January 1, 2026, Gore has joined Beneva—the country’s largest mutual insurance company as part of its Property & Casualty operations in Ontario and Western Canada. During 2026, Gore will combine its operations with Unica Insurance, Beneva’s Ontario‑based subsidiary specializing in niche commercial and personal insurance, creating a stronger, more diversified mutual insurer with greater scale and long‑term stability.

Every decision and investment remains anchored in long‑term benefits to customers, members, and communities. Come join us.

The People Operations Lead is the subject matter expert and technical lead for core HR Operations, responsible for ensuring effective delivery, governance and continuous improvement of core processes including payroll, benefits administration, leave administration, HRIS administration, onboarding and offboarding.

The role leads key annual people programs for the Ops team including performance management, STIP & Merit, salary adjustment cycles as well as oversight of all audit and governance requirements.

This role will also have responsibilities to support Total Rewards Partner including Job Description Questionnaire evaluations, compensation survey analysis and assistance with annual processes.

Other responsibilities include

• Participate in special projects and other responsibilities as assigned, including but not limited to regular presentations and stepping into certain forums when Director is not available
• Building strong relationships with PXPs, leaders, and employees to have a positive impact on work relationships, building morale and increasing productivity
• Through formal needs analysis and/or consultations, identifies gaps and/or opportunities for new and/or improved services and programs

Accountabilities

Leads HR Operations Process & Program Execution

• Technical Lead on all HR Operations processes including payroll, benefits administration, leave management, HRIS management and onboarding & offboarding
• Lead in administering HR Operations processes such as STIP/ Merit, Performance Management, and compensation adjustment cycles
• Improving efficiency or effectiveness of HR Operations processes

Total Rewards Support

• Perform JDQ evaluations as required
• Support in comp survey data review and file preparation
• Compensation cycle support
• Additional support for regular TR processes as required

Governance

• Responsible for oversight of all PX Operations audits and action item implementation
• Lead PX Ops policy review process

Supports People Inbox & Payroll process

• Provides oversight and audits payroll process
• Responds to queries in People Inbox and supports People Operations Analyst with questions

Continuous improvement and training

• Coach/ mentor new PX Ops employees
• Constantly looking for ways and means to optimize processes

Qualifications

• 5+ years of progressive Human Resources experience, including payroll administration, employee services, HR systems management, and handling confidential employee information
• Strong knowledge of HR practices, policies, and employment‑related processes
• Experience managing and maintaining HRIS platforms; experience with ADP is considered an asset
• Demonstrated ability to streamline processes, identify efficiencies, and support continuous improvement initiatives
• Excellent verbal and written communication skills, with the ability to build effective relationships across all levels of the organization
• Proven ability to manage sensitive information with professionalism, discretion, and confidentiality
• Bachelor’s degree in Human Resources, Business Administration, or a related field. Or equivalent experience.

LI-Hybrid

The expected base salary range for this position is $81,000 - $131,000.Depending on your relevant experience, skills, qualifications, market conditions and business needs, base compensation may vary. You have the potential to earn more through Gore Mutual’s discretionary bonus program which gives you an opportunity to increase your total compensation, provided the business meets its performance targets and you meet your individual goals.

Please note: This range reflects the expected base salary for this role but may not represent the full compensation range for all experience and skill levels. During the recruitment process, we will discuss and consider how your unique qualifications align with the broader range for this position.

Gore Mutual is proud to offer a comprehensive total rewards package which includes extended health and dental benefits, disability insurance, retirement plan matching, paid time off, recognition and perk programs

• extended health and dental benefits
• disability insurance
• retirement plan matching
• paid time off
• recognition and perk programs

This posting pertains to an existing vacancy that is actively being filled.

Accessibility for applicants

Gore Mutual Insurance Company is committed to providing accommodations for people with disabilities during all phases of the recruiting process, including the application process. If you require accommodation because of a disability, we will work with you to meet your needs. Contact us [[e-mail]] and a human resources representative will consult with you to determine an appropriate accommodation. Should you request an accommodation during the interview process, please notify your Talent Acquisition Consultant.